Beautiful and beware
Posted Jul 23, 2015 on Hotels
Booked this in Feb for July at a particular rate. When it came to paying the bill at the hotel I was told that I had to pay a different rate for staying during the weekend and a different rate for staying during the week. The receptionist was not helpful. They seemed to be surprised that we were staying for 14 days & explained their reaction by describing themselves as a 'business hotel' . That possibly explains why none of the menus changed, only 4 hangers in the wardrobe & no usual brochure in the room giving you information about the hotel. Positioning oneself as a 'business hotel' obviously allows one not to deliver some things . The 'tone' used by those who had some command of English (& there aren’t many so brush up on your Italian) was a bit ‘tetchy’. Taxi fares - a round trip to and from Florence, very little change out of 100 Euros! On the food front - some decent stuff, mostly beef and duck, a 'green salad' was a rarity and the absence of a little onion in any salads made for a boring munch! One of the cooks looking at our order made motions that we were a bit 'mad in the head' - over the potato or chips request. What can I say, we Irish like our spuds you Italians like your pasta! Get over it - and its very bad form to engage in that kind of behaviour in front of your customers. On the upside the hotel is gorgeous! The reception rooms are amazing especially the library. The pool area is lovely just beware of the ants stock up on your Vit B1!