7 outdoor pools, pool umbrellas, sun loungers

Reviews of Royal Palm Plaza Resort Campinas

4.5 out of 5
Royal Palm Plaza Resort Campinas
Avenida Royal Palm Plaza, nº 277, Jd Nova Califórnia, Campinas, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 283 out of 503 reviews" "
Rating 8 - Good. 165 out of 503 reviews" "
Rating 6 - Okay. 34 out of 503 reviews" "
Rating 4 - Poor. 14 out of 503 reviews" "
Rating 2 - Terrible. 7 out of 503 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lidia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever. The entire staff, including cleaning staff, restaurant, front desk, anyone you may run into in the hotel, are very well trained to be polite, efficient, try to go above an beyond to have the guest’s needs taken care of. I was really impressed. Anywhere, anytime.
Stayed 2 nights in Dec 2022

8/10 Good

Edward

Stayed 2 nights in Sep 2022
Response from Gerência on Sep 23, 2022
Agradecemos a sua avaliação e desejamos um breve retorno.

10/10 Excellent

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Check-in took a little longer than I’d hope, and the room felt a little dated. That being said, those are very minor items when contrasting with the great amenities and staff (including kids club) that the hotel offers. This was our second 5+ day stay at the hotel and I highly recommend it!
Stayed 8 nights in Dec 2021
Response from Soraya A. on Dec 30, 2021
Thank you for your feedback. We hope you come back soon.

8/10 Good

Kenneth

Stayed 3 nights in Oct 2021
Response from Soraya A. on Oct 25, 2021
Agradecemos a avaliação.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We've stayed just one weekend. Was excellent overall. Food was also very good and cleaniness also.
Stayed 2 nights in Sep 2021
Response from Soraya A. on Sep 21, 2021
Thank you for your evaluation.

10/10 Excellent

Ana Paola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good stay at the hotel snd the location was perfect for me, in front of the Morumbi shopping
Stayed 2 nights in May 2021
Response from Soraya Abuchaim on May 26, 2021
Dear madam, Royal Palm Plaza Resort is located in Campinas, not close to Morumbi Shopping.

6/10 Okay

Rodrigo

Traveled with family
Stayed 2 nights in Mar 2021
Response from A Gerência on Mar 12, 2021
Obrigada pela avaliação.

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family stay at Royal Palms
Our stay at Royal Palms was excellent. The room was comfortable and one of the few who could house my family of five. The breakfast included was excellent. One minor item was that there was a little mold/mildew in the shower.
Stayed 1 night in Jun 2019
Response from Royal on Jun 21, 2019
Olá, Conrad. Agradecemos pela sua avaliação. Ficamos felizes por saber que lhe proporcionamos uma boa estada. Seu apontamento é muito importante para melhorarmos nossos serviços. Esperamos receber você e a sua família mais vezes!

10/10 Excellent

Ashley, Northern California, USA

Absolutely amazing. The pools, the food, the staff, the kids activities and huge play park in the back of the grounds. This place is great. The week went by like lightening because everything was so easy, no stress, no pressure, nothing but pleasure and leisure. I would recommend to anyone. The three of us adults drank by the pools all day for a week and the bill cam to little over $150USD. My 2 year old had the time of her life, literally. I think this was the best week of her life so far. 4 thumbs up.
Stayed 4 nights in Jul 2018
Response from Royal on Jul 31, 2018
Hi, Ashley! Thank you for your rating and comments. I'm happy with your compliments! I hope to see you and your family again, come back often!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and service
Place is amazing for the whole family. Had a nice holiday but the only thing I didn't know was I could have chosen a couple other restaurants in the hotel area but, as I chose paying for all meals upfront, I couldn't try them without paying extra (had no refund or discount from the paid amount).
Stayed 3 nights in May 2018
Response from Royal on Jun 6, 2018
Hi, Marcelo! Thank you for your evaluation and comments. Check back often

10/10 Excellent

Renata, Sao Paulo, BR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to spend some family time
The food is great, the facility is also amazing. It is a big hotel, many things to do for kids and adults. Loved it and we'll come back for sure.
Stayed 1 night in May 2018
Response from Royal on May 22, 2018
Hi, Renata! Thanks for your review and comments. Check back often!

8/10 Good

Frederico

Liked: Cleanliness, property conditions & facilities, room comfort
Good and beautiful hotel. Too full due a special offer (Black Friday) so the staff were overloaded. The check in took 1h20 minutes. My wife arrived with my 2 daughters and no one at lobby helped her to carry the luggage from the car. The food was very good and the activities for kids where outstanding, with very nice team leaders for the kids.
Stayed 2 nights in Jan 2018
Response from Royal on Jan 31, 2018
Hi Frederico! Thank you for your rating and feedback. I'm sorry for the trouble during the check-in. Your comments are very important to improve our services. I wait for you again to change the impression caused.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
the bathroom was too small and could have used a face lift

10/10 Excellent

Gene, Provo Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice week in Campinas
We had a wonderful time. The hotel was in a great location and very secure.

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
More communication and organization needed. Good experience overall

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Ok hotel thats too expensive
The rooms of the hotel are nice, and so are the facilities such as the pool area, tennis courts and restaurants. The bathrooms of the rooms could qualify as good, but the tile jobs show lots of signs of wear and tear, the toilets don't flush well, and the towel hooks are loosely hanging off the walls. With better maintenance this could be a better place. Also experienced long wait at check out, and inconsistencies with room amenities, such as tissues. If it hadn't been so expensive (I paid $350 a night) I'd be ok with it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel for pleasure or business. poor location, nothing close offsite.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. The room is clear e comfortable.
Very nice hotel. The room is clear e comfortable. There is a nice swimming pool ans spa.

8/10 Good

Mike Stephenson, Campinas, BR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, not in the nicest area.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A hotel you must have in mind for the world cup.
The checkin were made one guy which did not know how Expedia works. He did not know the room was already paid, greatfully a kind lady knew it, more than I and even told me how it works, using ecatds. The staff are very polite. They look forward everything you need. As a resort it is the best one in the 2nd biggest city of Brazil, Campinas, 50 minutes from Sao Paulo and 5 min from intl airport Viracopos, that will be very very used when olympic games and world cup arrives in BR.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Fantastic!!
One of the best hotels I have ever stayed and I have travelled a lot. My experience was just perfect for a weekend with my husband and my son. When we arrived at our room, the crib was already placed - I didn't ask, but they knew there was a baby traveling with me. They have a room with everything we may need to prepare the bottle of the baby and also offer fruits and daily soup to kids. The rooms are very comfortable, the pool is amazing, the restaurant have not only a great service but also a fabulous food and the children's area is something I have never seen in my life - any children will go nuts with all the infra-estructure they have and the attention of the employees with the kids and with us is fantastic. I had a fantastic massage at the SPA that is gorgeous. Definitely one of the best hotels in Brazil. If you are looking for a perfect stay in Campinas, this is the hotel.

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meu lugar favorito
Esse hotel é espetacular! Já fui várias vezes com minha família e a qualidade é sempre a mesma!
Stayed 5 nights in Dec 2023

8/10 Good

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel incrível.
O hotel é incrível.
Stayed 1 night in Dec 2023

10/10 Excellent

Marta S P Amoedo

Stayed 2 nights in Nov 2023

10/10 Excellent

Renan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nota 10!
Hotel maravilhoso, quarto, comida, piscinas.. tudo muito limpo e bem cuidado. Funcionários muito educados e prestativos.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Perfeito, retornaremos
Stayed 2 nights in Oct 2023

2/10 Terrible

Maria do Ceu

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Soraya Abuchaim on Oct 23, 2023
Prezada Sra. Maria do Céu, sua reserva no Royal Palm Plaza Resort não foi atendida, não houve comparecimento, entendo que a nota e avaliação não dizem respeito ao resort. Ficamos à disposição.

10/10 Excellent

Antonio Henrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente para família com crianças!
Hotel muito confortável! Excelente qualidade da comida e, para crianças, é especial! Diferencial do hotel é a equipe de recreação! Parabéns a eles!
Stayed 2 nights in Sep 2023
Response from Soraya Abuchaim on Oct 5, 2023
Ficamos muito satisfeitos em saber que você achou nosso hotel muito confortável e que apreciou a excelente qualidade da comida, especialmente para crianças. É gratificante receber elogios para nossa equipe de recreação, que é, de fato, um grande diferencial do hotel. Parabéns a eles!Esperamos que você continue desfrutando da sua estadia conosco e que esta experiência seja memorável para você e sua família.

10/10 Excellent

Priscila

Stayed 2 nights in Sep 2023

10/10 Excellent

Geovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Muito Bom.
Estadia muito bacana, equipe do hotel muito educada e prestativa, comida excelente e estrutura também. Adoramos e voltaremos sem dúvida.
Stayed 2 nights in Sep 2023
Response from Soraya Abuchaim on Oct 5, 2023
Ficamos extremamente felizes em saber que você teve uma estada muito bacana em nosso hotel. É ótimo ouvir que nossa equipe foi educada e prestativa, a comida foi excelente e que você gostou da estrutura. Será um prazer recebê-lo novamente em sua próxima visita. Estamos ansiosos para tê-lo de volta!

10/10 Excellent

Hideki

Stayed 1 night in Sep 2023

10/10 Excellent

Renata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo nota 10. Excelente hotel para família
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel delicioso
Hotel com equipe super gentil , lindo muitas opções de Lazer recomendo comida ótima
Stayed 2 nights in Aug 2023

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falta Manutensão no quarto
O quarto estava com falta de manutenção na porta janela com fresta o banheiro muito pequeno e o banheiro estava degradado
Stayed 2 nights in Jul 2023

2/10 Terrible

luciana

Stayed 1 night in Jul 2023
Response from Alex Mota on Jul 12, 2023
Primeiramente, gostaríamos de expressar nosso sincero agradecimento por ter escolhido o nosso hotel para sua estadia recente e também pela sua avaliação. Levamos em consideração cada feedback que recebemos, pois nos ajuda a melhorar constantemente a qualidade dos nossos serviços.Ficamos desapontados ao saber que a sua experiência conosco não atendeu às suas expectativas e por esse motivo gostaríamos de entender melhor quais foram esses pontos que a levaram para a avaliação negativa Sra. Luciana.Sua opinião é valiosa para nós e gostaríamos de aproveitar esta oportunidade para abordar as questões levantadas em sua avaliação.Atenciosamente,

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia
Nossa primeira vez no resort, e adoramos as acomodações, higiene e programação de lazer oferecidos
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Eduardo S

Stayed 1 night in Apr 2023

10/10 Excellent

Heraldo

Stayed 3 nights in Apr 2023

8/10 Good

FabioAkiyoshi

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2023

8/10 Good

Patricia de Fucio Lages de

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é lindo e super bem cuidado! Muito próximo do aeroporto de Campinas. As refeições são fartas e variadas!
Stayed 4 nights in Feb 2023

10/10 Excellent

Ana

Stayed 4 nights in Feb 2023

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carnaval Perfeito
Foi um Carnaval maravilhoso, o hotel tem uma infra-estrutura maravilhosa, a equipe de recreação é sensacional e a dinâmica com os pequenos (divididos por curtos intervalos de idade, sempre apoiados por um número grande de monitores, com programação super bem-pensada) foi nota mil! Só elogios para toda a equipe, desde a recepção, garçons, camareiras, todos muito gentis e prestativos. A programação de Carnaval especificamente foi maravilhosa, com confecção da abadás, trio elétrico, escola de samba - não tinha como ser melhor, foi tudo muito muito bom!
Stayed 4 nights in Feb 2023