Front of property - evening/night
Check availability

Reviews of Hotel Helen

3 out of 5
Hotel Helen
Kemalpasa Mah. Cumhuriyet Meydani No 57, Çanakkale, Canakkale

Reviews

8.4

Very Good

Rating 10 - Excellent. 27 out of 67 reviews" "
Rating 8 - Good. 26 out of 67 reviews" "
Rating 6 - Okay. 10 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ghassan

Liked: Cleanliness, property conditions & facilities
Good location but poor services
The location is good however the internet connection is weak inside the room and the tv screen is small and in B&W. The staff in the hotel couldn't provide a tourist map of the area.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 3-star Hotel
An excellent 3 star hotel right in the center of Canakkale. Spacious room with comfy bed. Nice view of the Dardanelles. Very good breakfast with excellent service.
Stayed 3 nights in Mar 2023

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location, and great parking. Very good.
Stayed 1 night in Sep 2022

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great , staff is helpful and tourist services are a block away
Stayed 1 night in Aug 2020

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and has great AC
Stayed 1 night in Aug 2020

10/10 Excellent

Bogdan, București

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice ,would recommend with all my heart .
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The hotel was in a great location and walkable to lots of restaurants and the waterfront. The staff were very friendly and extremely helpful, helping us buy bus tickets and showing us where to go. The room was good too and good value for money.
Stayed 2 nights in Apr 2019

6/10 Okay

Ali, Lebanon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it os in the heart of the close close to everything,, u can see the ferry sail off from the window.. what i dont like the room is a bit tight but the bed is cozy,, The parking not that confi.. pretty tight.. When i parked id rathe to not to move my car again to go any place far bc of the parking
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient comfortable place in Çanakkale
Don't know what it is officially rated but it felt three star. Provided everything I expect (nice clean room, ensuite, nice breakfast etc), so no complaints and quite pleased. Was particularly delighted that I was allowed in early in the day before check-in time (low season though). Hotel is just across from ferry port and at the centre of town. Very convenient. Reasonably priced
Stayed 2 nights in Dec 2018

8/10 Good

Sue, Burgess hill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located near the ferry terminal. We unfortunately had to cut our visit short due to family bereavement.
Stayed 4 nights in Oct 2018

10/10 Excellent

Vittoria, london

Liked: Cleanliness, property conditions & facilities, room comfort
Very central location
Lovely central hotel. Very comfortable and stylish rooms. Spotlessly clean too. Had a lovely sea view. Breakfast was nice although staff not particularly friendly. Also thought the reception staff were okay but not particularly friendly. Shop around if you want to do trips to Troy and Gallipolli. I booked Crowded House tours with Truva travel not far from the hotel. Cheapest but very good too.
Stayed 2 nights in Sep 2018
Response from Helen Hotel on Oct 6, 2018
Thank you for your comments.

6/10 Okay

Verified traveler

Checkin sıkıntılı
Stayed 1 night in Aug 2018
Response from Helen Hotel on Oct 4, 2018
Thank you for your comments we will consider this issue

4/10 Poor

Susan

Liked: Cleanliness
Get Sick and Get Scammed - Foul Play
The street price was120 Turkish lira compared to nearly 40$ on hotels.com. I got sick and had to extend. They automatically charged the expensive rate WITHOUT my permission. Hotels.com do they have your permission to charge my card for a second night? How dare you? How dare they? Is this a game you both play?
Stayed 1 night in Aug 2018

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A plrasant stay
The staff were friendly and helpful the breakfast was good and the area was lovely
Stayed 1 night in Jul 2018
Response from Helen Hotel on Aug 5, 2018
Thanks for your kindness comment. Best Regards

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great hotel. Staff incredibly friendly and accommodating. Right in centre and super close to ferry port. Breakfast good. Really good value for money.
Stayed 1 night in Jun 2017

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very good value.
Had a nice stay here. The hotel is modern and comfortable with a great location very close to the restaurant district, and bus and ferry stations. Breakfast was pretty good and staff nice. No complaints about this place. Good value.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and comfortabke. Just in the city cente
Nice stay. Close to all. Clean and comfortable. Breakfast is full and quiet nice. Hotel price is reasonable.
Response from Hotel Management on May 4, 2017
thank you very much for your nice comment , We are looking forward to see you again . Best Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
It is a great hotel in a great location. Definitely a great value for the money. It is right at the center of the city, with easy access to everywhere, and the rooms are big for a non-US hotel, especially one in a small town.

8/10 Good

David J Barton, Hereford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Helen, fully recommended.
Terrific location, great town.

10/10 Excellent

Carob, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Great hotel, right in the middle of Cannakale, it's there just as you get off the ferry!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Booking Issue
Booked a double room with 1 bed. Room had 2 single beds. When attempted to discuss this was told for the price this was what you got and that was that!

6/10 Okay

Helen, London

Great Location
Great Location right next to the pier. Shops and Restaurants right on your doorstep but can be a little noisy at night because of the main road. Would stay again

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Birol

Stayed 2 nights in Nov 2023

6/10 Okay

Zeliha

Traveled with partner
Liked: Staff & service
Connexion internet très faible et encore …
Stayed 1 night in Jul 2023

6/10 Okay

Dagmar

Stayed 1 night in Apr 2023

10/10 Excellent

Efe

Stayed 1 night in Oct 2022

8/10 Good

Hamit

Stayed 1 night in Jul 2022

10/10 Excellent

Caglar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed en fijn
Mooie locatie, goede parkeergelegenheid, beveiligd achter het hotel. Hotel zelf is netjes, airco werkt goed bedden zijn fijn en de douches zien er goed uit. Al met al een geschikte hotel om goed te verblijven. Locatie is uitstekend, levendig en veel eet en drinkgelegenheden.
Stayed 1 night in Jul 2022

10/10 Excellent

Ezgi alkim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konum
Konum mükemmel. Temiz, sıcak bir ortam
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Sodiqjon

Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

Bektas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

BÜLENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

kadir levent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Muhammed Yunus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Kamil Emre

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Otelin konumu ve odalar gayet güzel. Kahvaltı iyi. Ancak araç parkı sorunlu. Aracımı oteldeki valeye vermek yerine kendim park etmek istediğimde yardımcı olunmadı ve zorluk çıkarıldı. Park yeri açılmadı. Araç parkı ilgililerine ve resepsiyon görevlilerine müşteri ilişkileri ve iletişim konusunda eğitim verilmeli. Bu çalışanlarda Frendly yaklaşım eksik.
Stayed 1 night in Oct 2018

10/10 Excellent

Fatih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel hem personelinin profesyonelliği ve nezaketi, hem temizlik ve ulaşılabilirlik olsun çok çok güzeldi.
Stayed 2 nights in Nov 2017

10/10 Excellent

Bilal gökhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Şahane otel
Mükemmel
Stayed 1 night in Sep 2017

10/10 Excellent

marziye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service
Good location. Rooms are clean. Bathroom is very small
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

6/10 Okay

Ozlem

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ilgınsız calisanlar
Lobidekiler bir selam dahi vermiyorlar. Bukadar ilgisiz çalışanlar hiç görmedim.
Stayed 5 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Otel konumu itibariyle Çanakkale merkeze çok yakın, temiz bir otel. Personelin pek de güler yüzlü olduğu söylenemez. Kahvaltısı vasat bir kahvaltı fakat kahvaltı salonunun teras manzarası süper. Kaldığımız oda personel odasının tam karşısında olması sebebi ile gece ve sabaha karşı gürültüden uyumakta zorlandım.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika...
Şehrin merkezinde güler yüzlü karşılaması, geniş ve temiz odaları, uygun fiyatı ve sessiz odaları ile Çanakkale'ye her gittiğimde kalacağım tek otel. Harikaydı.
Stayed 1 night in Jun 2017