Ratings based on 517 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Great location

Posted Jan 17, 2018
We stayed in this hotel for 2 night Evening was great except breakfast! It’s crime to payed €90 for breakfast off quality and choice some local BB Very bad!!Coffe taste like free top up coffee in USA What I don’t expect in Europe Would stayed in hotel but skip breakfast!!
Comment from Hotel Management
Jan 19, 2018 by guest relations, Hotel Management
Dear Nadia, Thank you for your feedback. We are happy to read that you had a great stay and will definitely share your comments about the breakfast with our Food & Beverage Director and team. Thank you for your input. Looking forward to welcome you back in the future, kind regards, Jacqueline - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Brilliant hotel in brilliant location

Posted Jan 4, 2018
Pros: Views and heated floors in bathrooms!
Cons: Breakfast buffet. More choice, more items, and lower cost!
Location: Everything is nearby. The canal is minutes away and you are right in the heart of Amsterdam.
Just returned from spending a wonderful 5 days at this hotel over Christmas. The staff, location (!), hotel and serve were all impeccable. I don't think I've ever slept in a more comfortable bed, and the bathrooms were superb with heated floors. One evening I had a headache and the hotel sent up ibuprofen and refused to accept any payment. Most other 5+ hotels would have charged me a fortune for delivery alone. The bar is also delightful and lively and if you like cigars, there is also a cigar bar. The best part of this hotel is its location. You can eat breakfast overlooking the canal. Speaking of breakfast, this is the only element of our stay that was slightly disappointing. While you can get your eggs any way you want, the remainder of the buffet is lacking in choice and at €42 a head, it is extortionately expensive. After trying it once, we started going to a nearby coffee and breakfast bar. All in all, it was a beautiful hotel in a beautiful city.
Comment from Hotel Management
Jan 9, 2018 by guest relations, Hotel Management
Dear expatDave, We are delighted to read your review about your stay during the holidays. Your kind words about the rooms, staff, service and location are greatly appreciated and will be shared with the entire team. Your comment about the breakfast has been forwarded to our F&B Director and Executive Chef. With kind regards, Jacqueline - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
Excellent location, friendly staff, beautifully remodelled modern bathrooms and rooms were cosy and just the right size
Comment from Hotel Management
Dec 28, 2017 by guest relations, Hotel Management
Dear guest, Thank you for your feedback. It is a pleasure to read that you had a pleasant stay, highlighting the rooms, location and staff. With kind regards, Jacqueline - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable

Posted Dec 12, 2017
Pleasant and helpful staff. Beautiful hotel in a pleasant setting with a great staff. Very helpful guys.
Comment from Hotel Management
Dec 28, 2017 by guest relations, Hotel Management
Dear guest, It is a pleasure to read that you had a nice and comfortable stay. Looking forward to welcome you back in the future, with kind regards, Jacqueline - Guest Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Absolutely perfect place.

Posted Nov 30, 2017
The hotel is amazing. I have stayed all over the world. The hotel was beautiful, the staff was ALL friendly and accommodating. I wish I had more time to stay. The room was quiet, lovely, clean and comfortable. The lobby lounge was beautiful and had a nice menu with very tasty and innovative beverages. The location of the hotel was wonderfully located close to everything. When I requested late check out, it was granted with pleasure. I highly recommend this place....HIGHLY!!
Comment from Hotel Management
Dec 5, 2017 by Guest Relations, Hotel Management
Dear guest, what a lovely review did you post! It was a pleasure to read your comments about the hotel and its facilities, the location and staff. We hope we may have the opportunity to welcome you back in the future. Kind regards, Jacqueline - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lima Ohio

Posted Nov 18, 2017
Pros: The views, staff, rooms, restaurants, Freddy's, food, location.
Cons: Nothing it was prefect
Location: Close to shopping, flower market, restaurants
Truly one of the most beautiful hotel Ive stayed in. The staff was so helpful, and kind. The hotel has a fantastic bar called Freddy's. After enjoying the beautiful city Freddy's was the best place to relax with a drink, and listen the music.
Comment from Hotel Management
Nov 25, 2017 by Guest Relations, Hotel Management
Dear Lisa, Thank you for your very kind review. It is a pleasure to read your comments about Freddy's Bar and our staff. Hopefully you will have the opportunity to stay with us again in the future, with kind regards, Jacqueline - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Should Be 6 Stars!

Posted Oct 29, 2017
At every turn the staff was ready to help. Very friendly in a genuinely open way. The hotel's location is close to just about everything. Just be careful of the hot water. It is scaldingly hot.
Comment from Hotel Management
Nov 17, 2017 by Guest Relations, Hotel Management
Dear Emma, Thank you for your compliments about the staff. We are happy to read that you had a great stay and we look forward to have you staying with us again sometime in the future, with kind regards, Jacqueline - Guest Relations Manager
5 out of 5
by Christine

This traveler left a rating score only Posted Oct 11, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Made the trip special for us. Great staff. Great room. The restaurants are excellent as well.
Comment from Hotel Management
Nov 17, 2017 by Guest Relations, Hotel Management
Dear guest, We are happy to read that you enjoyed your stay and appreciated the staff, restaurants and room. Looking forward to welcome you back, with kind regards, Jacqueline - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Glorious

Posted Oct 11, 2017
Incredibly attentive staff. No hotel in Europe can compare. 13 nights, and each one a delight. Make sure to enjoy Freddy's. It's an Amsterdam must.
Comment from Hotel Management
Nov 17, 2017 by Guest Relations, Hotel Management
Dear guest, What a delightful review you posted. It will be our pleasure to welcome you back in the future, with kind regards, Jacqueline - Guest Relations Manager