Ratings based on 3,018 Verified Reviews

3.8 out of 5
82% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Pilladelphia

Noisy rooms.

Posted Sep 19, 2017
Pros: The location is great and the concierge was helpful , nice and very friendly.
Cons: Not sure if anything can be done to eliminate the noise that was coming from the other rooms.
Great location but the you can hear everything in the other rooms
Comment from Hotel Management
Sep 21, 2017 by psi, Hotel Management
We are happy to read that you had a great stay with us! We are delighted to read your comments; particularly your thoughts on the service you received during your stay. We are sorry the size of your room did not meet your expectations. Our team is always at your service to assist you with any future requests. Kind regards, Patricia
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Fabulous hotel in a perfect position!

Posted Sep 18, 2017
Pros: Clean, modern, perfect location.
Location: Its in the middle of everything so there's the Amstel river directly outside and a good selection of coffeeshops, bars and restaurant's nearby.
Myself and my sister stopped here for a few days during our stay in Amsterdam. The hotel is perfectly located and is no more than a 5 minute walk into the main parts of Amsterdam. The hotel staff were all extremely polite and spoke fluent English. The rooms were of a much higher standard than I expected for the money I paid. Beds were so comfortable and the bathroom was fresh and modern. All in all I couldn't fault this hotel, i'd recommend this to anyone and will certainly be returning when I decide to visit Amsterdam again!
Comment from Hotel Management
Sep 20, 2017 by psi, Hotel Management
Dear Hannah, Thank you very much for sharing your experiences with us. We are very pleased to hear you enjoyed your stay and that you found our location convenient for your stay. We look forward to welcoming you back some day. Kind regards, Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Nice hotel centrally located in Amsterdam

Posted Sep 14, 2017
Pros: Helpful staff, clean rooms and facilities, extra charge buffet breakfast handy for tight morning schedules, bar inside the hotel.
Cons: Not much; English news channels on the room TV would be nice to have.
On check-in, greeted by friendly and helpful staff, modern clean rooms and bathrooms, and comfortable bed. Concierge was very helpful with directions to tour locations and scheduling taxi for morning departure. Nice bar located in the hotel for meeting people and relaxing after a long day. Recommended - would definitely stay at Hotel Eden again.
Comment from Hotel Management
Sep 18, 2017 by psi, Hotel Management
Dear guest, We are happy to read that you enjoyed stay with us. We are delighted to read your comments; particularly your thoughts on the service you received during your stay. Our team is always at your service to assist you with any future requests. We hope to welcome you again in the future. Kind regards, Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler

Central and good value

Posted Sep 12, 2017
Clean, comfortable and very central for city exploration.
Comment from Hotel Management
Sep 15, 2017 by psi, Hotel Management
Dear Traveler, Thank you very much for sharing your experiences with us. We are very pleased to hear you enjoyed your stay. We look forward to welcoming you back some day. Kind regards, Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Great Hotel; I will go back

Posted Sep 11, 2017
Pros: It is elegant, but not pretentious. Very clean, friendly staff and excellent location.
Location: Right by Rembrandt park, easy walking distance to the flower market and shopping and a 25 minute walk to the Rijks and van Gogh museums.
This hotel is lovely, clean, happily situated within easy walking distance to restaurants, shopping and museums. The food was very good and the service was quick. I would absolutely book this hotel again.
Comment from Hotel Management
Sep 15, 2017 by psi, Hotel Management
Dear Jackie, We are happy to read that you had a great stay with us! We are delighted to read your comments; particularly your thoughts on the service you received during your stay. Our team is always at your service to assist you with any future requests. Kind regards, Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location Though housekeeping is lacking

Posted Sep 6, 2017
Not enough housekeeping staff. Room not ready till after 1600 plus misplaced an item and looked under the bed. Big mistake at least 1cm of dust under the bed!!! Plus had to ask for coffe and tea replacements
Comment from Hotel Management
Sep 15, 2017 by psi, Hotel Management
Dear guest, Thank you for taking the time to write a review about our hotel. We value your comments regarding the comfort and cleanliness of the room, which are very important to us. We hope to welcome you again in the future. Kind regards, Patricia
1 out of 5
by A verified traveler from Canada

Awful

Posted Sep 3, 2017
Good location, other than that it was terrible. Staff will randomly walk into your room, the walls are paper thin and you can hear everything people do, I mean everything. The bathrooms were shocking seeing for the first time. You have to walk sideways to get into the shower. The door was frosted glass, so you could hear and see eachother doing their business. Washrooms are extremely small. If you are taller than 5 foot 10, you would not be able sit comfortably on the toilet and have the door closed. As well, room was very warm. Tried using the air conditioner but took a while to get the humidity down.
Comment from Hotel Management
Sep 15, 2017 by CB, Hotel Management
Dear Jabecca, thank you for writing us your experiences. Due to your comments, we are able to improve our service. Our apologies for the inconveniences that you had in the room and the bathroom. We feel very sorry that we didn't meet with your expectations about the dimension of the room and bathroom. Kind regards, Carine
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel centrally located

Posted Sep 3, 2017
Pros: Central location
Cons: While the bathroom was really small, especially the shower, I do not think that can be improved.
Location: Museums, central square, central station, trolley, restaurants..
Check in was easy. Concierge was exceptionally helpful. Excellent location to all attractions. Bathroom was really small. Parking is really expensive so do not take a car. Watch out for cyclists.
Comment from Hotel Management
Sep 10, 2017 by CB, Hotel Management
Dear Frank, thank you for writing us your experiences. Due to your comments, we are able to improve our service. It is a pleasure for us to hear that you enjoyed your stay and the location of the hotel in the middle of Amsterdam. We hope to welcome you again. Kind regards, Carine
4 out of 5
Recommended
for Everyone
by A verified traveler from Lisbon

Very well located hotel.

Posted Sep 3, 2017
Pros: Very well located hotel, close to the city centre and within walking distance of everywhere. Extremely helpful staff who'll bend over backwards to help you, always with a smile. Cons: The hotel room was extremely small, I mean closet-like small. It had a 3 or 4 meters corridor once past the door leading to an actual room that was like 2 x 2,5 meters. So don't be fooled when you read the room areas in the description, as they include everything past the door. Yet, I could have overlooked for all that if it wasn't a ground floor room, facing what I imagine was an internal servicing and loading area. It was extremely noisy, with staff talking loudly just behind your window and machinery sounds.
Comment from Hotel Management
Sep 10, 2017 by CB, Hotel Management
Dear Gareth, thank you for writing us your experiences. Due to your comments, we are able to improve our service. It is a pleasure for us to hear that you enjoyed your stay and the location of the hotel in the middle of Amsterdam. Our apologies for the inconveniences that you had concerning the room. We hope to welcome you again. Kind regards, Carine
5 out of 5
Recommended
for Everyone
by A verified traveler from st helens

Nice hotel

Posted Sep 3, 2017
Friendly and helpful staff rooms are comfortable and clean would go back an would recommend hotel without a second thought