Ratings based on 3,606 Verified Reviews

3.1 out of 5
61% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from ireland

Rough Area

Posted Jul 31, 2017
Not only was the food terrible the area was quite rough with about 3 fights starting in the lobby all in the same hour. The food was an all you can eat buffet with dry turkey and bad mash. No effort put into the decoration of the hotel overall poor hotel
3 out of 5
by A verified traveler

Noisy and shabby

Posted Jul 23, 2017
Pros: The taps on the bath were nice and the bed was clean
Cons: A complete renovation is needed in my opinion
Location: Location was fab, everything was in the vicinity, it was really well positioned. Staff worked really hard and went the extra mile.
The bathroom and bedroom are in need of updating. The tiles in the bathroom are simply worn out. The main body of the hotel felt really like a bit of a poor quality holiday camp. The music was unbelievably loud even at 2am, it was a good job we were exhausted or it would have been impossible to sleep. The windows were filthy and could not have been cleaned for years. The bed was clean though.
2 out of 5
by A verified traveler from New York

Needs ALLOT of work done, but could be good.

Posted Jul 18, 2017
Pros: beautiful chandeliers And the stairs too, rooms are very retro 90s grandier Unfortunately the owners are running it into the ground.
Cons: Everything! no soap had a bar abut 2cm big and looked used, no hot water in morning, water pressure is bad
Location: Its very central
Very long que for check in. Lack of staff. Rooms are dangerous with many faults, including broken mirrors and windows. Staff are friendly and the building is lovely.
2 out of 5
by A verified traveler from Kent

Tired hotel

Posted Jul 16, 2017
We booked a no window room based on only needing a place to sleep. The room allocated was smelly and very hot with no way of ventilating it. When mentioned to the reception they did move us to a similar room catorgory with a window which was more comfortable. In both rooms the wardrobe doors were in danger of falling off.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jul 12, 2017
Really good for the price great location Friendly staff amazing food
4 out of 5
Recommended
for Everyone
by A verified traveler from wigan

hotel nicely situated for shopping and local pubs

Posted Jul 11, 2017
Pros: enjoyed decor easy access to shops as its situated in central position
Cons: a safe in room and air conditioning
Location: location is great for shops clubs pubs
hotel staff was attentive easy to gain information from and always on hand for my questions and needs . the food was a good standard and the staff very efficient . the room was clean and roomy with plenty of towels and nice beds to rest
3 out of 5
by A verified traveler

One night out in town

Posted Jul 10, 2017
The hotel rooms are tired and require upgrading. The furniture is extremely outdated, the sink had a large crack in it, the shower gel dispenser was broken and would not close and the toilet had an adequate flush sometimes and not others. For one night it was just about ok.
3 out of 5
Recommended
for Everyone
by A verified traveler from widnes

Fair

Posted Jul 10, 2017
Rooms A bit dated - excellent Central position - breakfast staff not very friendly, we arrived 15 minutes before the closing time to be told you'll have to hurry we're closing soon! Luke warm food and even cooler/stewed tea/ coffee. Hotel maid knocking on the door at 9am (two hours before checkout time) mithering us about what time we were leaving!!! And again she knocked ten minutes before checkouts . Luckily the hotel reception staff on check-in were very courteous and friendly
4 out of 5
Recommended
for Everyone
by A verified traveler from hampshire

Easy to find in the town centre

Posted Jul 6, 2017
Staff helpful, easy transaction and no issues. Place seemed nice and plenty of space and areas for socialising.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Good budget option

Posted Jul 6, 2017
Great location, nice, clean, spacious room for the price and staff were very friendly and helpful, especially the concierge who seemed to really love his job and really wanted to ensure that we had a nice stay. Thanks!