Ratings based on 415 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2018
Indoor pool is nice. The spouse and I sure wish the hot tub room would have been opened. Close to stores and restaurants. I will try to stay there again later this year when in the area. Staff was great!
Comment from Hotel Management
Apr 24, 2018 by Tammy, Hotel Management
We are glad that you enjoyed the indoor pool. But unfortunately the hot was permanently closed last year. Most hotels are closing the hot tubs and we chose to keep ours open for longer then most hotels. Please contact us about your next visit and we will make sure that your stay will be just as great.
1 out of 5
by A verified traveler from Columbus

Posted Apr 15, 2018
Other guest noisy, kids & aduts. Someone trying to get into my room @1 am. Front desk then calling me saying I'm in the wrong room. @ 1 AM! Needless to say I WILL NOT BE BACK.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, IN

Excellent all around!

Posted Apr 11, 2018
Great location, room and wonderful staff! We won't hesitate to stay here when we are in the area.
Comment from Hotel Management
Apr 14, 2018 by Tammy, Hotel Management
We are glad you enjoyed your most recent stay with us.
2 out of 5
by A verified traveler

Needs some work

Posted Apr 1, 2018
Pros: Bed was comfortable.
Cons: Remodel!
Location: Tucked away behind a strip mall.
I was very disappointed with this Best Western. I am still trying to figure out why it is considered a BW plus. The hotel has no elevator and looks run-down. Staff seemed run-down, also. Presentation starts with your front desk staff.
Comment from Hotel Management
Apr 3, 2018 by Tammy, Hotel Management
I want to thank you for your feedback, and have looked into the staff at the front desk. It is listed that we don't have an elevator, but we try to accommodate our guest when we can.
3 out of 5
by A verified traveler from TN.

too bright

Posted Mar 20, 2018
Cons: the roofline lighting that point down to the parking lot need to be configured not to go into the upper floor rooms. It's far too bright at night.
The lights on the roofline of the building that point down to the parking lot go right into the rooms on the upper floor. They are very bright into the rooms all night. Someone should look into this.
Comment from Hotel Management
Mar 22, 2018 by Tammy, Hotel Management
We are sorry for the inconvenience you had at our hotel. There are 'Black out" curtains that pull across the windows to block the bright lights from the outside. But we are also going to check the angel of the lights that are on the building.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2018
It was good. Wish the pool stayed open later. The sink was slow to drain.
Comment from Hotel Management
Mar 15, 2018 by Tammy, Hotel Management
Thank you for your recent feed back. We value guest comments to correct any problems that need our attention.
4 out of 5
Recommended
for Couples
by A verified traveler from Dover, OH

Close to Brewery

Posted Feb 24, 2018
Pros: N/A
Cons: N/A
Location: Canal Winchester is a very nice town with a little bit of everything to do. Brewdog Brewery is a Must See even if you are not a beer drinker.
Not a bad hotel for an older place. Was in town to visit the Brewdog Brewery based out of Scotland and this is the only Hotel in town. Not a bad hotel just dated a bit.
Comment from Hotel Management
Mar 3, 2018 by Tammy, Hotel Management
We are glad that you enjoyed your stay. The Brew Dog Brewery is a great place and we have built a great relationship with the staff as well. I hope you will come back to see us soon. Tammy Ast Manager
4 out of 5
by A verified traveler

Posted Jan 19, 2018 on Hotels
Comment from Hotel Management
Jan 29, 2018 by Tammy, Hotel Management
Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was very nice hotel and staff were helpful

Posted Jan 15, 2018
Pros: The convenience of most everything in the area. Clean, well kept
Cons: The heater does go off a lot and was a bit noisy, but no porblem
Location: Excellent area, many restaurants, shopping, breweries, wineries.. Enjoyed it all, and very close to Columbus
Enjoyed the close proximity to the restaurants and shopping
Comment from Hotel Management
Jan 29, 2018 by Tammy, Hotel Management
We appreciate your comments, and will check into the noise coming from the heater.
3 out of 5
by christine

Posted Jan 6, 2018 on Hotels
Had a great stay. But I was locked out of the hotel in below freezing weather, the house keeper came in my room without permission and I was over charged.
Comment from Hotel Management
Jan 29, 2018 by Tammy, Hotel Management
We are sorry that you had problems with your keys. If they are put near a cell phone or any other magnetic object it cleans the keys off.