Ratings based on 398 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

It was very nice hotel and staff were helpful

Posted Jan 15, 2018
Pros: The convenience of most everything in the area. Clean, well kept
Cons: The heater does go off a lot and was a bit noisy, but no porblem
Location: Excellent area, many restaurants, shopping, breweries, wineries.. Enjoyed it all, and very close to Columbus
Enjoyed the close proximity to the restaurants and shopping
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
People were pleasant. Room was notbas clean as I would expect the small pillows were annoying as well
Comment from Hotel Management
Nov 24, 2017 by Tammy, Hotel Management
Thank You for your review. We are sorry that we didn't meet all your specifications, but hope you give us a chance to try again to provide better service.
1 out of 5
by A verified traveler

The beds were old and terrible to try to sleep on

Posted Nov 13, 2017
Pros: Nothing except being the closest to our event. Next we will drive a few more miles to a decent hotel
Cons: Everything
Location: Good location and that is all
.they had no rollaway beds they said the workers are using all of them. The room smelled old and musky. We paid way to much to stay in a lea bag hotel!
Comment from Hotel Management
Nov 17, 2017 by Tammy, Hotel Management
The staff and management want to apologize for not having roll away's available for you. They were being used by other guest during the same time you were here. We tried our best to accommodate you but we don't promise roll away's.
5 out of 5
by Tim W Cobb from canal Winchester

awana conference

Posted Oct 14, 2017 on Hotels
nice stay
Comment from Hotel Management
Nov 24, 2017
Thank You for your feed back about your recent visit at the Best Western Canal Winchester. We are pleased that everything was pleasant for your stay. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Middletown, Ohio

Nice hotel closes to the highway

Posted Oct 9, 2017
Pros: The location was great
Cons: The lobby could be expanded, just seem a little small when checking in, there were others in the lobby and just not very private.
We were in Columbus for a birthday party and the hotel was very nice, clean rooms, the staff was very friendly.
Comment from Hotel Management
Nov 17, 2017 by Tammy, Hotel Management
Thank you for your response, and we are happy that you stay was enjoyable. We look forward to seeing you again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2017 on Orbitz
Nice clean rooms nice staff close to lots of shopping and restaurants
Comment from Hotel Management
Nov 17, 2017 by Tammy, Hotel Management
Thank you for your response. We are glad that your recent stay was enjoyable
3 out of 5
by Teresa

Worth it

Posted Oct 1, 2017 on Hotels
Lots to do in the area. This hotel has extremely friendly people, but lacks in maintenance and up keep. Needs some TLC.
Comment from Hotel Management
Nov 17, 2017
I want to apologize that your recent stay with us didn't meet your expectations. Ii would really like to know what we can do to improve not only your stay but to make sure problems are corrected for all of our guest.
2 out of 5
by Edgar

Posted Sep 25, 2017 on Hotels
the check in experience was less than satisfactory. I had reserved 3 rooms. It took about 10 minutes for the hotel to find the reservation. When given keys to the rooms, we were stopped before entering and told that those rooms were already occupied. We were then sent back to the front desk, where another 10 minutes ensued before given new room keys. It was like a Chinese fire drill! It seems that the hotel has trainees assigned to the front desk who were not ready to perform unsupervised activities. Once in, the rooms were clean and comfortable.
Comment from Hotel Management
Oct 6, 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice Hotel. Perfect for BrewDog Trip

Posted Sep 22, 2017
This hotel is around the corner from BrewDog and in a parking lot with lots of restaurants and stores, great location! The staff were really nice, facility was clean and the room was as described. Cons: The hotel does not have an elevator which is weird and the pool looked less than desirable. Overall, great stay and we would stay again.
4 out of 5
by Jenine

This traveler left a rating score only Posted Aug 10, 2017 on Hotels