Ratings based on 1,852 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Mar 17, 2019
The location was good and the rooms where really nice and quiet
Comment from Hotel Management
Mar 19, 2019 by Fanny Hanisch - Guest Services Manager, Hotel Management
Dear Anonymous, thank you for your kind feedback. Come and visit us again soon!
5 out of 5
by A verified traveler

Posted Mar 11, 2019
Very nuce hotel in a good location we would stay again.
5 out of 5
by A verified traveler

Posted Mar 10, 2019
Excellent hotel in ideal location for us. Close to DLR and choice of restaurants.
5 out of 5
by A verified traveler

Posted Mar 4, 2019
Everything was so fresh and tidy and ready for use.
Comment from Hotel Management
Mar 9, 2019 by Fanny Hanisch - Guest Services Manager, Hotel Management
Dear Anonymous, lovely to hear that you had a comfortable stay with us. We look forward to hosting you again in the future.
5 out of 5
by A verified traveler

Posted Feb 22, 2019
Amazing facility and brilliant stay. Great location to
Comment from Hotel Management
Feb 23, 2019 by Fanny Hanisch - Guest Services Manager, Hotel Management
Thanks Anonymous for your lovely feedback. Come and visit us again soon!
5 out of 5
by A verified traveler

Posted Feb 18, 2019
Access to areas and facilities provided by Executive rooms are excellent value for money. All meals and snacks were delicious, particulary breakfast. Staff were attentive but discreetly so; training in the art of delivering exceptional customer services is evident.
Comment from Hotel Management
Feb 23, 2019 by Fanny Hanisch - Guest Services Manager, Hotel Management
Thanks Anonymous for your awesome feedback. We look forward to welcoming you back hopefully soon!
5 out of 5
by A verified traveler

Posted Feb 10, 2019
Super friendly staff, very helpful, reasonable prices in Manhattan grill, excellent food
Comment from Hotel Management
Feb 13, 2019 by Fanny Hanisch - Guest Services Manager, Hotel Management
Dear Anonymous, thank you for your outstanding feedback! We look forward to welcoming you back soon.
5 out of 5
by A verified traveler

Posted Jan 26, 2019
Great location from shops and restaurants. Lovely breakfast. Nice polite and efficient staff.
Comment from Hotel Management
Feb 9, 2019 by Fanny - Guest Services Manager, Hotel Management
Dear Anonymous, thank you for your fantastic feedback. Come and visit us again soon!
5 out of 5
by A verified traveler

Posted Jan 14, 2019
Lovely hotel. Calm . Staff friendly and welcoming! Exceeded expectation
Comment from Hotel Management
Feb 9, 2019 by Fanny - Guest Services Manager, Hotel Management
Dear Anonymous, thanks a million for your outstanding feedback. We look forward to a return visit!
4 out of 5
by A verified traveler

Posted Jan 13, 2019
Comment from Hotel Management
Mar 2, 2019 by Fanny Hanisch - Guest Services Manager, Hotel Management
Dear Anonymous, thank you for staying with us. We hope to have an opportunity of welcoming you back to London in the future!