Ratings based on 1,280 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Good stay in good area in a lovely city

Posted Aug 2, 2016
Canberra is more trendy each time we visit and the Diplomat works for us as a convenient, comfortable and reasonably economical place to stay.
Comment from Hotel Management
Aug 22, 2016 by GM, Hotel Management
Hi there, Thanks for letting us know how you enjoyed your recent visit with us. We hope to see you again soon
4 out of 5
by A verified traveler

Nice hotel on the older side

Posted Jul 4, 2016
Hotel in good location and is tidy and clean. Although is looking at little aged.
Comment from Hotel Management
Jul 21, 2016 by The Diplomat Team, Hotel Management
Hi there, thanks for the feedback. There are a number of improvements already underway and scheduled for our quieter time this year. I look forward to you coming back to check out the changes
3 out of 5
by A verified traveler from Albion Park, NSW

The staff were the best feature

Posted Jul 3, 2016
Pros: The staff
Cons: Just about everything else needs improving
Location: I was there for a family function.
Hotel itself is worn and tired. Needs an upgrade. It is not a 4 star. No more than 3 in my view. However, the staff made the stay enjoyable Public areas were cool to cold as the airconditioning did not cope.
Comment from Hotel Management
Jul 22, 2016 by The Diplomat Team, Hotel Management
Hi Ian, Thanks for the feedback regarding your stay. There are a number of improvements already underway around the hotel which address your concerns. I hope that you come back and give the hotel another try some time
4 out of 5
by A verified traveler from Sydney

The Diplomat

Posted May 26, 2016 on Wotif
Friendly welcoming staff, well serviced and kept facilities/rooms in a centrally positioned location. Would definitely stay again.
5 out of 5
by A verified traveler

Posted May 22, 2016
Excellent stay at the Diplomat - comfortable, spotlessly clean, great dining room & excellent service.
3 out of 5
by A verified traveler

Within walking distance to major shopping areads.

Posted May 16, 2016 on Wotif
Pleasant surroundings. Reasonable price but did not include breakfast. Within walking distance to Griffith, Manuka, Kingston shops & restaurants and Kingston Foreshore.
1 out of 5
by A verified traveler from Sydney

Disgruntled

Posted May 8, 2016 on Wotif
Pros: I'd recommend against it
Cons: The whole place needs to be updated
The photos of this hotel from the website and those displayed on Wotif were incredibly deceiving. While this was a company expensed stay, for the price we were paying for a "Spa Suite" this was far below the standards of what I was expecting. Facilities were dated, the general aesthetic of the hotel decor was poor and depressing, there was no heater in the bathroom, the shower screen poorly covered the shower tub area so water flooded the floor each time you took a shower, lamps were missing lightbulbs, the kettle was old and leaked every time water was boiled, carpet was stained and there were no complimentary slippers provided which may have passed as okay if the hotel suite was actually insulated from the cold. It was like paying hotel prices for a glorified motel.
Comment from Hotel Management
May 27, 2016 by The Diplomat, Hotel Management
Hi Alicia, Thanks for your feedback, I am sorry that you did not enjoy your time with us. I am shocked to hear that your lamps were missing light bulbs and hope that this was swiftly rectified by the team.
4 out of 5
by A verified traveler

Well located

Posted May 2, 2016 on Wotif
Pros: Love the look of the exterior - has a majestic air to it
Cons: Happy with everything
We enjoyed our stay and would stay again - very convenient with good parking and wifi.
4 out of 5
by Mark from Elizabeth Bay, Sydney NSW

Good for weekend getaway

Posted Apr 28, 2016 on Hotels
Plenty of free parking, relatively quiet area, spacious rooms, comfortable bed, free wifi and OK restaurant. Friendly staff.
3 out of 5
by A verified traveler

Good central location with parking.

Posted Apr 25, 2016 on Lastminute
Pros: Location, parking, wi fi, bar and lounge area. Pleasant and helpful staff.
Cons: Facilities in room on arrival e.g. milk, iron. Our room looked like it hadn't been clean for a couple of days yet it wasn't ready on our arrival.
Location: See above.
Moderate property - 4 star due to facilities available I expect. Good lounge area near bar area to peruse books, kids to watch TV or play which they enjoyed rather than just being confined to a room. Helpful staff for every request. Room did not have milk or an iron but both were supplied when asked. Location is central with easy access to Kingston, Manuka, bus depot markets, parliament house etc if you have a car (it is near main roads so expect public transport also convenient). Had a bit of noise first night like rain dripping on tin which was quite loud - not sure if it was coming from the kitchen, a drain or outside roofing area. If this had continued I would have asked for a room change. We were at the back on the ground floor which was easy for access with kids and bags and I expected it to be noisy but it wasn't.