Ratings based on 1,372 Verified Reviews

4.2 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mona Vale

Convenient location close to many restaurants

Posted May 6, 2017
Pros: Small and personal
Cons: Size of the bath
Location: Many great restaurants and shops in Manuka and Kingston
Great location and undercover parking ideal for cold winter Canberra nights
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney, nsw

Great location becoming dated

Posted May 1, 2017
Good sized rooms​, our suite was huge, but overall the hotel is getting dated and in need of a big makeover. Very pleasant staff and the buffet breakfast was good without being outstanding. Great location and good value for money.
Comment from Hotel Management
May 4, 2017 by GM, Hotel Management
Hi there, Thanks for the feedback. Our refurbishments have commenced across the 3rd level and exterior of the hotel and I am pleased to see that these did not affect your time with us. Hope to see you again soon so that you can check out the changes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast QLD

Enjoyable

Posted Apr 28, 2017
Pros: The fact that the staff always said goodbye and welcome back every time I went out.
Location: Close to everything.
Close to Parliament House and public transport. Friendly helpful staff and comfortable bed. Great food at the hotel restaurant Booked.
Comment from Hotel Management
May 4, 2017 by GM, Hotel Management
Hi Allison, Thanks for the top feedback, we love it! Hope to see you again soon
2 out of 5
by A verified traveler

How can this be 2017?

Posted Apr 26, 2017
Pros: Not too muc
Cons: INTERNET
Location: -
The room was just fine. Nicely refurbished after many years of service. Two things made the visit disappointing. Room 1024 seemed to be above the kitchen area. This meant that a compressor worked all night with both noise and vibration. Secondly and just as importantly, a deplorable internet service. Australia is supposed to be in the high speed age. The connection was less than an old "dial up" service. No way to connect to anything other than really slow mail download. The public wouldn't accept 50 volts through the power outlets. Why do hoteliers imagine that they accept such poor internet services?
Comment from Hotel Management
May 4, 2017 by GM, Hotel Management
Hi there, Thank you for letting us know of your stay. You have given us much to consider and both items will be easily rectified after an air con service and wifi access point restart. Thanks for sticking with us!
4 out of 5
Recommended
for Families
by A verified traveler from Wollongong

Family getaway -perfect distance to all attraction

Posted Apr 25, 2017
Location: Our family visited Questacon, War Memorial and the Mint
Would recommend Hotel as it is close to all Canberra attractions. Breakfast was fine. Room clean
3 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable stay

Posted Apr 19, 2017
Enjoyable stay, hotel would benefit from a makeover in a few areas.
Comment from Hotel Management
May 4, 2017 by GM, Hotel Management
Hi there, Refurbishment work has already commenced and I am pleased that this did not impact your stay. Hope to see you again soon so that you can enjoy the changes!
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

great night

Posted Apr 19, 2017
Pros: Old fashion deco like the movie Grand Budapest Hotel
The hotel corresponded exactly at the description on the website, situated out of the city of Camberra with a cute view of the Mountain. would stay there again
Comment from Hotel Management
May 4, 2017 by GM, Hotel Management
Hi there, thanks for the feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

First choice in Canberra

Posted Mar 29, 2017
Pros: Always friendly, efficient and obliging. Lobby and lounge/bar areas are quite and relaxing.
Location: Close to everything we like (Manuka, New Lakeside precinct and National Library, Art Gallery)
Dinner meals a mixed bag- one good, one below expectations
4 out of 5
Recommended
for Couples
by A verified traveler from Sydney

A rest from Sydney life

Posted Mar 26, 2017
Pros: Loved the staff, good sized rooms and the bikes :)
Location: Near Manuka and Kingston shopping districts as well as the main tourist sites
The Diplomat Hotel is an old favourite. It's central to our needs - close to Manuka and Kingston shops, restaurants and bars as well as within striking distance of galleries and other tourist sites. The staff were great - very attentive, friendly and always smiling. They couldn't do enough for you. AND, they have a few bikes for guests to use ... bonus.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel, close to many attractions.

Posted Mar 26, 2017 on Wotif
Pros: Good showers, with flexible handset. I liked the soap and shampoo dispensers in the shower.
Cons: The air conditioner in our room was a little noisy for sleeping at night.
Location: Short drive to restaurants, art galleries, lakeside walks, glassworks and bus depot markets.
Nice quiet location. Clean and comfortable facilities. Staff friendly. Good undercover parking available.