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Reviews of ibis Styles Canberra

3 out of 5
ibis Styles Canberra
203 Goyder Street, Narrabundah, ACT

Reviews

6.6
Rating 10 - Excellent. 167 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 246 out of 1001 reviews" "
Rating 4 - Poor. 160 out of 1001 reviews" "
Rating 2 - Terrible. 108 out of 1001 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Tony

Traveled with family
Liked: Cleanliness, staff & service
Property was convenient to our needs , except we where without hot water for 3 mornings. On the 1st morning I mentioned this to the desk , they acknowledged and said they had no other complaints and brushed it off ,as a one off. The second morning I, mentioned it again and they where apologised for inconvenience as other people where complaining. The following morning I left early and rang bell to let them know I was leaving, they told me someone would always be around, no response. I didn’t make it a big issue as in the afternoon / evening the hotwater was on. Luckily I took the opportunity. Not once did they inform me of any hot water issues , or say can we offer a complementary dinner.
Stayed 3 nights in Apr 2024
Response from Dipesh on Apr 15, 2024
Dear Tony,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the hot water issue during your stay. Your feedback is valuable to us as it helps us identify areas for improvement.We regret that our initial response to your concerns on the first morning was not up to our usual standard, and we apologize for any frustration this may have caused. We understand the importance of hot water for a comfortable stay and are working to ensure that such issues are addressed promptly in the future.Regarding the lack of communication about the hot water issues or compensation, we apologize for this oversight. We should have kept you informed and offered appropriate compensation for the inconvenience caused.We appreciate your understanding and patience during this time and hope that you will consider giving us another opportunity to provide you with a better experience in the future. If there is anything else you would like to discuss or if you have any further feedback, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience and thank you for bringing this to our attention.Warm Regards,Dipesh SubediHotel managerIbis Styles Canberra

8/10 Good

Dinukshi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Was a bit over priced for the Easter long weekend but otherwise ok.
Stayed 2 nights in Mar 2024

6/10 Okay

Ali

Traveled with family
Liked: Amenities, property conditions & facilities
It's a value for price accomodation. For 246-ish AUD we had one family room breakfast.
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Staff were helpful and friendly. No bed side tables or lights. A bit difficult to navigate round the property. Room numbers were not well displayed.
Stayed 1 night in Mar 2024
Response from Dipesh on Apr 1, 2024
Dear Jennifer,Thank you for sharing your feedback with us. We are pleased to hear that you found our staff helpful and friendly during your stay.We apologize for any inconvenience caused by the lack of bedside tables or lights in your room. Your feedback is valuable to us, and we will take this into consideration as we continue to improve our guest accommodations.We also apologize for any difficulty you experienced navigating around the property and for the room numbers not being well displayed. We will review our signage and navigation aids to ensure a smoother experience for our guests.We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Dipesh SubediHotel ManagerIbis Styles Canberra

6/10 Okay

Om Narayan

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Net screen broken. TV remote was not working
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is a little dated with some rough finishings in the roon. However, the staff were super friendly and the hotel is in a great spot.
Stayed 1 night in Mar 2024

2/10 Terrible

satish

Stayed 3 nights in Feb 2024

6/10 Okay

Simon

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Noise from water heater.
Stayed 2 nights in Jan 2024
Response from Dipesh on Feb 1, 2024
Dear Simon,I am sorry to hear that you were disturbed by the noise of the hot water system. I apologize for the inconvenience caused to you.I will investigate it personally with the help of the maintenance manager and rectify it. I hope to welcome you again to our hotel.Thank you.Kind Regards,Dipesh Subedi

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. TV remote was missing and was rectified within 30 minutes. Was a bit dirty (used tissue under a bed which was spotted while looking for the remote), but bedding and bathroom was clean. Would recommend.
Stayed 4 nights in Jan 2024
Response from Dipesh on Feb 1, 2024
Hi Thomas,I am glad to hear that you enjoyed your stay with us. I will look into the points that you pointed out with the concerned department head.I appreciate your time to write this review and look forward to welcoming you again to the hotel.Thank you.Kind Regards,Dipesh Subedi

8/10 Good

Rachel

Traveled with family and small children
Liked: Cleanliness, amenities
The shower wasn't working which wasn't ideal
Stayed 1 night in Jan 2024
Response from Dipesh on Jan 23, 2024
Dear Rachel,I am sorry to hear that you didn't have a pleasant experience at our hotel. I do apologize for the inconvenience caused to you and your family. I have discussed the issue with my team and rectify it. I hope you will come back to us on your next visit.Looking forward to welcoming you at the hotel.Thank you.Kind Regards,Dipesh Subedi

8/10 Good

Tony

Stayed 1 night in Jan 2024

2/10 Terrible

Vanessa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again.
Stayed 5 nights in Jan 2024

6/10 Okay

Stephen

Disliked: Cleanliness
Stayed 4 nights in Jan 2024

4/10 Poor

Laila

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Ibis styles? Really? This was more like a motel. Don’t know how this is a 4 star in Canberra. Service average and slow.
Stayed 1 night in Dec 2023

6/10 Okay

Loren

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room smelled musty and there was mould in the bathroom. There was no kettle and when they brought one to me, it was broken so i had to wait about 20 mins at reception for them to find another one.
Stayed 1 night in Jan 2024

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is hugely overpriced and I have no idea how they managed to get four stars. At best it is a two star property. It was like a tired old motel, with painted brick walls, small and dark rooms, uncomfortable beds, cracked tiles, fraying cords, and paper-thin walls. In our two bedroom apartment we had one two seater sofa, so we couldn't even all sit down. It was actually quite depressing to stay there. We have stayed in many apartment hotels in Canberra as we visit quite a bit, so I have a good idea of what things should cost, and I am still shocked at what we paid for what we got. Ignore the four star rating and the pictures - it's awful. Without a doubt the worst place we've stayed.
Stayed 2 nights in Jan 2024

4/10 Poor

Simon

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
First room given to us was not yet cleaned. Second room given had no curtains on the window, and the bathroom fan was louder than a plane taking off. Luckily third room was bigger and more acceptable for the price.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jitender pal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Missing microwave ovens in the rooms. Old decoration.
Stayed 3 nights in Dec 2023

4/10 Poor

Belinda

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We got no sleep for our entire stay due to other guests allowing their kids to play in the hall way all hours of the Night and slamming doors, my daughter got her fingers stuck in the bathroom door opening it as the front of the door had come away from the frame at the bottom, the room was also constantly filled with ants that I had to buy spray to get rid of In the end we checked out a day earlier and requested a refund that staff member Roshni (not sure how to spell it) of the ibis hotel approved and said they would let Wotif know to send us a refund we still have not been contacted or a refund provided by either ibis or Wotif will not be using either ever again
Stayed 4 nights in Dec 2023
Response from Dipesh on Jan 23, 2024
Dear Venessa,I am sorry that you didn't have a pleasant stay with us. I do apologize for the inconvenience caused to you. If you could elaborate on your feedback would allow us to get into the matter further and would help to resolve the issue.I look forward to hearing from you.Thank you.Kind Regards,Dipesh Subedi.

8/10 Good

Bronwen

Traveled with family and small children
Reasonable family accommodation for the price. Need more staff on for breakfast, one lady doing all the work. Pool is in shade of the building so is very cold even on a hot day. Probably would stay again though.
Stayed 2 nights in Dec 2023
Response from Dipesh on Dec 31, 2023
Dear Brownen,I am glad you enjoyed your stay, and I hope to see you again at the hotel.Thank you.Kind Regards,Dipesh Subedi

10/10 Excellent

Ivone

Liked: Cleanliness, staff & service, property conditions & facilities
Budget and family friendly. We enjoyed the stay
Stayed 1 night in Dec 2023
Response from Dipesh on Jan 4, 2024
Hi Ivone,I am glad to hear that you enjoyed your stay. I look forward to seeing you again.Thank you.Kind Regards,Dipesh Subedi

4/10 Poor

Rod

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Outdated, Staff seemed uninterested in other guests making noise past 1030pm Rooms were smelly like a smoker had been in prior to us Bathroom old, minimal water pressure Overall stay was disappointing
Stayed 3 nights in Dec 2023
Response from Dipesh on Dec 30, 2023
Dear Rod,I am sorry to hear that you didn't enjoy your stay with us. I do apologize for the inconvenience caused to you. I will investigate this issue and rectify it. Please come back to us and I will take care of you.Thank you.Kind Regards,Dipesh Subedi

10/10 Excellent

Niral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option, reasonable price
Stayed 1 night in Dec 2023
Response from Dipesh on Dec 31, 2023
Dear Niral,Thank you for your wonderful review, my team will be happy to know this. I look forward to seeing you again.Kind Regards,Dipesh Subedi

6/10 Okay

Judith

Stayed 1 night in Dec 2023

10/10 Excellent

Pui Yu

Liked: Cleanliness, staff & service

10/10 Excellent

Alistair, windaroo

Liked: Cleanliness, staff & service
The televison in room 220 was blurry static picture for most stations, you might want to look at.....but id certainly stay again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Craig

Stayed 4 nights in Dec 2023
Response from Dipesh on Jan 5, 2024
Dear Craig,I am sorry to hear that you did not have a present stay with us. I do apologize for the inconvenience caused to you. Feel free to contact me so that we can discuss further.I do appreciate your time to put down this reviews and hope you will come back to us again.Thank you.Kind Regards,Dipesh Subedi

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price
Stayed 4 nights in Dec 2023
Response from Dipesh on Dec 13, 2023
Hi Mark,Thank you for staying at Ibis Styles Canberra. I am glad that you enjoyed your stay with us. we look forward to seeing you again.Kind Regards,Dipesh SubediHotel Manager

2/10 Terrible

Nikki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dipesh on Dec 12, 2023
Dear Nikki,I am sorry to hear that you didn't enjoy your stay with us. I will discuss this with my team and make sure it won't happen again. Thank you for your time to put on the review, and I look forward to welcoming you again at our hotel.Kind Regards,Dipesh SubediHotel Manager

10/10 Excellent

Amir

Stayed 2 nights in Nov 2023
Response from Dipesh on Dec 12, 2023
Hi Amir,Thank you for your review, I will look forward to welcoming you again to our property. Please let me know when you are planning to visit next.Kind Regards,Dipesh SubediHotel Manager

2/10 Terrible

Jeff

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay again!
Stayed 3 nights in Dec 2023
Response from Dipesh on Dec 12, 2023
Dear Jeff,I am sorry to hear that you didn't enjoy our service. I do apologize for that; I did share your feedback with my team, and we make sure it will be rectified. I want you to come back to us. Please let me know when you are travelling next so that we can take care of you on your next visit.I do appreciate your time to put the feedback and look forward to hearing from you soon.Thank you.Kind Regards,Dipesh Subedi

4/10 Poor

Suman

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Dipesh on Dec 5, 2023
Dear Suman,I am sorry that we did not meet your expectations, I apologize for that. If you want to discuss your dissatisfaction, I am available for clarification. I hope you will give us the chance to improve ourselves and will come back to us in the future.I look forward to welcoming you again to the hotel.Thank you.Kind Regards,Dipesh Subedi

8/10 Good

Sam

Stayed 1 night in Nov 2023

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very spacious room. Very clean room and bathroom. Quiet. Common spaces were not so well looked after.
Stayed 2 nights in Nov 2023
Response from Erin on Dec 6, 2023
Hi Ian, Thank you for choosing to stay here with us at Ibis Styles in Narrabundah. Its great to hear you enjoyed your stay with us, and your feedback regarding the common areas has been noted and passed on to our maintainence and housekeeping teams. We hope to see you again soon. Many kind regardsErin- frint Office Ibis Styles Narrabundah.

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Disliked: Amenities
Not a bad set up, close to Canberra meetings, staff are over the top firendly, just a lot of noise in the early hours of the morning.
Stayed 1 night in Nov 2023
Response from Dipesh on Dec 12, 2023
Dear Nicholas,I appreciate your review and I will make sure when you are traveling next, we will provide you with the quiet rooms. Thank you.Kind Regards,Dipesh SubediHotel Manager

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
The facilities are getting a bit aged and some surprising things missing - like no bedside lamps or light switches.
Stayed 2 nights in Nov 2023
Response from Dipesh on Dec 12, 2023
Dear Anna,Thank you for your feedback, I will look into your feedback seriously and will discuss it with my team to make it better. I look forward to welcoming you again to the hotel.Kind Regards,Dipesh SubediHotel Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Nov 2023
Response from Dipesh on Dec 12, 2023
Hi Andrew,Thank you for review. I look forward to seeing you again.Kind Regards,Dipesh SubediHotel Manager

4/10 Poor

Lindsay

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Carpet was soaking wet. When we told staff we were met with an ‘oh well’. There was a rotten cherry tomato behind the curtain and we were under a very noisy commercial air conditioner unit. Would not recommend.
Stayed 1 night in Nov 2023
Response from Dipesh on Dec 12, 2023
Dear Lindsay,I am sorry to hear that you did not have a great time with us. I do apologize to you. I did take this to my team and investigate. I want you to come back to us and experience the change. Looking forward to welcoming you again.Kind Regards,Dipesh SubediHotel Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms
Stayed 1 night in Nov 2023
Response from Dipesh on Nov 29, 2023
Dear Barbara,We are glad that you enjoy your stay. We look forward to you again on future dates too.Thank you.Kind Regards,Dipesh SubediHotel Manager

6/10 Okay

Tony

2 stay night - didn’t clean the room
Stayed 2 nights in Nov 2023
Response from Dipesh on Nov 30, 2023
Dear Tony,I am sorry to hear that your room were not serviced during your stay. I will personally investigate it and make sure it won't repeat again.I do appreciate your time to put on the reviews and I look forward to welcome you again to the hotel.Thank you.Kind Regards,Dipesh SubediHotel Manager

10/10 Excellent

Tik Maya

Stayed 1 night in Nov 2023

2/10 Terrible

Christine

Stayed 2 nights in Nov 2023
Response from Dipesh on Dec 21, 2023
Dear Christine,I am sorry to hear that you didn't enjoy your stay with us. I apologize for the inconvenience caused to you. If you don't mind contacting me directly to discuss what makes your stay offset and give us the chance to improve on would be great. I look forward to hearing from you.Thank you.Kind Regards,Dipesh Subedi

4/10 Poor

Nick

Disliked: Cleanliness, amenities, property conditions & facilities
Not great, no housekeeping during a four day stay, phone didn't work, slow check in
Stayed 4 nights in Nov 2023
Response from Dipesh on Nov 27, 2023
Hi NickThank you for choosing Ibis Style Canberra for your stay.I am sorry for the inconvenience caused to you.I did speak with my housekeeping manager regarding your concern. Hope you will give us a chance to improve ourselves and we would like to see you again at our hotel. Kind Regards,Dipesh SubediHotel ManagerIbis Style Canberra

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and tucked away - everything I wanted from a work night. Lovely helpful staff at the front desk.
Stayed 1 night in Nov 2023
Response from Dipesh on Nov 27, 2023
Dear Sarah,we are glad that we made your stay enjoyable. Thank you for your time for writing this review. I look forward to seeing you again.Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra

4/10 Poor

Gavin

Business traveler
School group stayed overnight. They were fine at night however at 6.30am the teachers were walking up and down the hall banging on doors and talking like there were no other guests in the building. Won't be coming back again if this is going to be the case going forward.
Stayed 1 night in Nov 2023
Response from Dipesh on Nov 23, 2023
Hi Gavin,Thank you for choosing Ibis Style Canberra for your stay. I am sorry that we didn't enjoy your stay. I will look into this matter by myself and hope the same things won't happen again.I appreciate your feedback and I look forward to welcoming you back to the hotel in the future.Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra.

6/10 Okay

Sunline

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
second time i stayed here and i had a perfect stay the first time. This time i noticed my room (201) smelled like cigarette smoke and the other part to the lamp was not working.
Stayed 1 night in Nov 2023
Response from Dipesh on Nov 27, 2023
Dear Sunline,Welcome back to Ibis Style Canberra.I am sorry for the inconvenience that you didn't enjoy your stay like the previous one. I have gone through your review thoroughly and I assure you this will be resolved immediately.I appreciate your time to write this review, but I do look forward to welcoming you again to the hotel.Thank you.Kind Regards,Dipesh SubediHotel managerIbis Styles Canberra

6/10 Okay

Naomi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Dipesh on Nov 27, 2023
Dear Noami,Thank you for choosing Ibis Styles Canberra. I notice you haven't put anything on your review, if you have any concerns regarding your stay, feel free to reach out to me.Thanking you again Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra

4/10 Poor

Rohan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness in general is good. Housekeeping terrible Sink was left with dirty used water from previous occupant. Smelled No coffee cups, no spoons. Iron was low quality and hasn’t cleaned the water from previous user, resulting calcium blow staining my trouser Food - compared to Novotel and Rydges for the same price, 5/10 Quality of linen and presentation, excellent I am sorry, if I come across like I am complaining, I am a member of Accor club, so I am comparing. Will not stay at styles again
Stayed 1 night in Oct 2023
Response from Erin on Oct 23, 2023
Hi Rohan, Thank you for leaving a review. Sincerly ErinFront Office, Ibis Styles Narrabundah.

4/10 Poor

James

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Carpet was filthy and smelt bad. Bathroom not clean. Staff friendly. Buffet breakfast good but busy. Was told we only had 30 minutes to eat but this was not enforced. Not very practical with your 2 young children.
Stayed 2 nights in Sep 2023
Response from Erin on Oct 16, 2023
Hi James, Thank you for letting us know about this. Your feedback helps us do better. We are looking into these issues and hope to resolve them so this doesn't happen again. We hope we can welcome you back soon. Regards, Erin.