Family get away
Posted Sep 29, 2016
Mini bar not re-stocked
Breakfast awful ( see below) - not attended to at all. Staff took room number, seated us & that was all. No return service, offer of other products ( such as espresso coffee or egg options)
Check in/out easy & friendly, although would like to have had info about hotel offered, such as happy hour & restaurant run down, however they were happy to answer what was asked. No perks offered for being Accor member.
Staff helpful & friendly except breakfast.
Parking easy to access & get car in & out
Location very handy to Floriade & variety of restaurants on foot.
Comment from Hotel Management
Oct 8, 2016 by Nathan, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have taken on board your feedback and have passed onto my team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.