Interior

Reviews of Pavilion on Northbourne

4.5 out of 5
Pavilion on Northbourne
242 Northbourne Avenue, Dickson, ACT

Reviews

8.4

Very Good

Rating 10 - Excellent. 567 out of 1263 reviews" "
Rating 8 - Good. 471 out of 1263 reviews" "
Rating 6 - Okay. 134 out of 1263 reviews" "
Rating 4 - Poor. 56 out of 1263 reviews" "
Rating 2 - Terrible. 35 out of 1263 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the ambience of Pavilion on Northbourne. You walk in and are greeted by a lovely atrium bar and cafe, surrounded by lush greenery and plants. It's a great place to have your morning breakfast, a drink with a friend. The pool is also conveniently located if you feel like a refreshing dip on a cold Canberra morning! Logistics-wise, its also just a few minutes walk from the Light Rail which takes you into Canberra City with ease.
Stayed 3 nights in Mar 2024

8/10 Good

Andy

Business traveler
Liked: Cleanliness, staff & service
Property is a bit dated but staff are (mostly) nice. Coffee is awful.
Stayed 2 nights in Mar 2024

8/10 Good

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located property. Walking distance to shops. Well presented and good dining options.
Stayed 1 night in Mar 2024

4/10 Poor

George

Disliked: Staff & service, amenities, property conditions & facilities
Asking a couple questions at the check in I was told there was a list in my room that would answer all my questions. Really? So personal interaction is not part of the hotel experience any more? Well, I hadn’t seen rude until I arrived at breakfast. They make you prebook the night before to save $5 off the $29 price tag. What they don’t tell you is that coffee is not included. There is some brown coffee-like liquid included and when I told the staff it needed refilling they took me back to it and kept pressing it violently, to show me that there were still three drops left. They did refill it eventually. They didn’t need to be rude about it. Breakfast had all the usuals but it didn’t taste good. The “gym” is a small windowless room with maybe five machines. I specifically looked for a hotel with a gym and this is not acceptable. The pool was fine. The balcony attached to my room was filthy. The room itself is well-sized and nice. So is the shower. What I didn’t like is that the aircon was either freezing or heating. It couldn’t be turned off and was a little too noisy for my liking. All in all, I can find a decent room for that price at any hotel and this one doesn’t deliver on service, food or extras. Do not recommend.
Response from Dan Brophy on Mar 14, 2024
Hi George. Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay. I know we can do better and I want to prove it. Thank you.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Good location. Room facilities are bit outdated and the bathroom is small. Love the courtyard which is the best for relaxing after a long busy day out.
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process and clean room. Was close to light rail stop and had a happy hour at the bar on weekdays 4-6pm.
Stayed 1 night in Mar 2024

8/10 Good

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient as can take light rail into city centre. Rooms are clean and comfortable. The Wifi in the room on ground floor not good. Reported this to staff on check out.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Traveled with partner
Service was very good
Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Convenience
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not like being told at 1.45pm that room is not yet ready (which it was) and I had to wait till 2pm to check-in. It was a silly and anti-service attitude, when I could have easily been checked in straight away. I was told to come back in 15 minutes and when I did, other people were checking in, meaning a further wait. While not a big deal it was unnecessarily poor attitude of the staff, all other places I have ever been to are more than happy to check in early, if room is available (which it was). Totally understand if it isn't...also it wasn't as if the check in clerk was doing anything else, he just stood there till 2pm when he started to let people check in...my first but definitely last time I am staying at the Pavilion
Stayed 1 night in Feb 2024

6/10 Okay

Gayle

Liked: Cleanliness, staff & service
Bed & pillow were very comfortable. Room was very very stuffy. Not good for sleeping. Bathroom was antique & small.
Stayed 2 nights in Feb 2024

6/10 Okay

Ross

Traveled with group
If there is a wedding or a function then parking is near impossible in there car park as I had to park on the street behind the building
Stayed 1 night in Feb 2024

4/10 Poor

Lea

The noise outside my room was ongoing and annoying. The food was appalling but the front of house staff were accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are always helpful...easy check in.
Stayed 1 night in Feb 2024

6/10 Okay

Kim

Traveled with partner
Liked: Cleanliness, staff & service
Have stayed here many times before but this time was a negative experience. There was a fire alarm which turned about to be a false alarm. There were no fire wardens giving guests instructions or even checking to see if there were any guests who may need assistance. The people in the room above were extremely noisy all hours of the day & night.
Stayed 2 nights in Feb 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Whilst convenient location and overall good amenities, our stay was let down by a serious safety breach. On our first night, the fire alarm went off early evening and a strong burning smell was detected. My wife and I quickly vacated using the stairs. YET NOT one single staff member/designated Fire Warden (who should have been attired with labelled fluro vest and helmet) appeared or to give directions to an evacuation area. A muffled voice of non-English background announcement was heard once but no one could understand it. And guests in out building did not evacuate because there was no directions. We gave advice to them but confusion reigned. It was a shambles and breached all current fire regulations of national safety. Upon finding staff in the main foyer and the alarm still ringing, we were advised to return to our rooms as they had to wait for the fire authorities to arrive. We remained in the car park assuming it was the muster station. This procedure by your accommodation and staff was a serious and major concern with a major investigation warranted!
Stayed 2 nights in Feb 2024

8/10 Good

Ayah

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great, I felt very comfortable in my room. It was clean and had basically all I needed. It smelled very clean as well. Very good value for the price I paid. The pool was wonderful, and it is right next to the tram line a few minutes out of the centre city. It had 24-hours room service, and I felt safe leaving my bags there on my last day after checking out. It was a safe area. The hotel can get noisy in the afternoon but was absolutely peaceful in the evening. The coffee from the cafe could have been stronger. I would book again!
Stayed 3 nights in Feb 2024

6/10 Okay

Prasad

Stayed 1 night in Feb 2024

8/10 Good

Noel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Attentive staff. Would benefit from sprucing up - some faciliities are a bit tired.
Stayed 2 nights in Jan 2024

6/10 Okay

Lucan

Liked: Cleanliness
Very clean but could do with furniture renew and update bathrooms.
Stayed 4 nights in Jan 2024

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
The Azalea suite was roomy, bright and well appointed, without being showy. The bathroom had an amazing shower and was large. The rocking chair was a pleasant touch in the lounge room which was spacious and quite comfortable.
Stayed 2 nights in Jan 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Room was a bit cramped. Was overcharged but it got sorted ok. - lucky I checked my bill.
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Nick

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks nice but budget rooms that need TLC Room needed freshened as it smelled Light lamp broken and phone broken Spoke to staff and didn’t care room looked like it hadn’t been cleaned beds look like they were used
Stayed 1 night in Jan 2024

6/10 Okay

Monika

Traveled with family
Liked: Staff & service
From the pictures it looks like a very fancy hotel and we paid the price for that. However, when you actually get there its almost like a motel. Main issue was that I dont think it was value for money. We paid a lot more than we should have. I believe there was a music festival in Canberra at the time and it was busy and noisy.

8/10 Good

Long

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with a spa bath tub. Hotel staff should put in some toothpaste for guests to use. There were none when I arrived.
Stayed 1 night in Dec 2023

10/10 Excellent

Linden

Traveled with family
Liked: Amenities
Loved the atrium with all the greenery and light. Nice vibe at this well located hotel, great room facilities, good food and excellent value.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was exceedingly slow but staff were lovely and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Wayne

Stayed 4 nights in Dec 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bed is so comfy
Stayed 1 night in Dec 2023

4/10 Poor

david

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Noeline

Stayed 1 night in Dec 2023

6/10 Okay

glenn

Traveled with group
Disliked: Staff & service
Breakfast. Tables dirty and not cleaned after each diner. Disgusting
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and spacious inside. Plenty of car parking. Well located in the main Street of Canberra. A few mins drive to the Dickson shops.
Stayed 1 night in Dec 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Functional but dated. Lovely staff, rooms were ok. Noisy main street. Dickson shops had a great variety of dinner options.
Stayed 4 nights in Dec 2023

10/10 Excellent

Alyssa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at the Pavilion. Comfiest beds around. It was my daughter’s first hotel stay and the staff were absolutely lovely, made us feel very welcome.
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jacquie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Pavilion. 2nd stay there and will definitely go back in the future when travelling to Canberra. I love the “no room service” option that gets rewarded with a $10 voucher. Well done 👍
Stayed 5 nights in Dec 2023

10/10 Excellent

Gwendoline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy parking on site. Staff were really friendly.
Stayed 1 night in Dec 2023

8/10 Good

Katina

Stayed 1 night in Dec 2023

10/10 Excellent

Chris, Dee Why

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved staying at an old favourite. Not happy about staff member walking into our room ... "thought you'd checked out". Great food.
Stayed 1 night in Dec 2023

10/10 Excellent

Mataika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kristopher

Stayed 12 nights in Nov 2023

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the light rail outside the front door. And the convenience of the restaurant in the Pavilion.
Stayed 3 nights in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service
the staff at the front desk very kind and helpful
Stayed 2 nights in Nov 2023

4/10 Poor

George

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property requires general maintenance. Paint is peeling in rooms and the carpet smells mouldy. The temperature on the hot water cannot be legal. Someone check the thermostat. The rubbish was not emptied from previous guest and the bin had a bad odour.
Stayed 1 night in Dec 2023

10/10 Excellent

Zoran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 2 nights in Nov 2023