Ratings based on 57 Verified Reviews

3.9 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2016
The staff were very friendly and accommodating. I had made a mistake with my booking and they were only too happy to help me and change me to another room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Y

brief stay in Canberra

Posted Dec 11, 2016
Hotel is clean and comfortable. Close to Belconnen market. Great for breakfast, coffee and cake.
Comment from Hotel Management
Dec 15, 2016 by Gerry Kerr, Hotel Management
We are glad you enjoyed your stay and we work hard to make our guests happy. Hope to see you again soon. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay in Canberra!!

Posted Nov 28, 2016
Pros: Clean and adequate facilities.
Cons: Mattresses need to be firmer.
Location: Easy access to Belconnen Markets.
Good place to stay while visiting relatives. ".."......."".............. ...........................".........
4 out of 5
Recommended
for Families
by A verified traveler

Convenient.

Posted Sep 6, 2016
Pros: Situation.
Good. Very pleasant. That's it really. Nothing more to add.
Comment from Hotel Management
Sep 8, 2016 by Gerry Kerr, Hotel Management
We are glad you enjoyed your stay and we look forward to welcoming you another time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2016
Pros: Location
Cons: Parking
Room was clean, good location for the reason for my trip. Insufficient parking for guests - there was a function on so there was no room to park on the property - had to go to a public carpark located behind - not good when it is raining, dark and you have to carry luggage.
Comment from Hotel Management
Dec 15, 2016 by Gerry Kerr, Hotel Management
Thank you for letting us know, we work hard to keep our guests happy. We look forward to welcoming you back another time. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Stop Over

Posted Aug 8, 2016
Convenient to shops. Basic clean comfortable room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to facilities

Posted Mar 17, 2016
Pros: Location
Location: Nice coffee shops and supermarket
Have stayed here before and it's in such a handy position
4 out of 5
Recommended
for Everyone
by A verified traveler from U.K .

Pleasent enough hotel

Posted Mar 4, 2016
Pros: It was modern, clean and still new looking.
Cons: better organisation of the breakfast, all of it.
We booked here for one night just to allow us a quick visit to Canberra. The hotel was a bit out of town but no real,problem as it's easy enough to get around the city. We booked the breakfast and though the food was fine, the organisation wasn't. First there was no coffee mugs, then the plates ran out, then no more glasses for the juice. We sat and watched this happen all over again as more guess came down for breakfast. No excuse, either have a lot more crockery or clear and replace items a lot quicker.
Comment from Hotel Management
Mar 7, 2016 by General Manager, Hotel Management
Dear Steve, Thank you for your feedback on your recent trip to Canberra. I use this feedback as an indispensable tool to keep on improving on our service. I have used your comments on the organisation of breakfast an example for training awareness for our restaurant team and has potentially stopped an issue that could have easily developed into a problem if we had not been aware. Once again Steve thank you for your feedback and I look forward to welcome you back to the hotel in the near future. Kind regards Murray Emerton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Central to everything

Posted Jan 12, 2016
Had a problem with air conditioner but fixed quickly and effieicntly. Very satisfied with the service
Comment from Hotel Management
Dec 15, 2016 by Gerry Kerr, Hotel Management
Thank you for letting us know, we work hard to keep our guests happy. We look forward to welcoming you back another time. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from South Coast NSW

Central to lots of places

Posted Dec 28, 2015
Cons: Beds should be replaced especially in room 107.
Location: Close to a major shopping centre, fresh food market and numerous good places to eat. Within walking distance to the bus interchange if needed
Have stayed here before. This time our room was on the main road which gets very busy. One of our twin beds was very old and worn, I went to reception the following morning and asked for another room and this was done immediately without any problem. We were given a family room with a queen and twin bed in a much quieter area.
Comment from Hotel Management
Dec 15, 2016 by Gerry Kerr, Hotel Management
Thank you for letting us know, we work hard to keep our guests happy. We look forward to welcoming you back another time. Kind regards