2 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4 out of 5
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 860 out of 1516 reviews" "
Rating 8 - Good. 328 out of 1516 reviews" "
Rating 6 - Okay. 155 out of 1516 reviews" "
Rating 4 - Poor. 77 out of 1516 reviews" "
Rating 2 - Terrible. 96 out of 1516 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend Royalton Chic Cancun! Everything about the resort is amazing!! The staff extremely nice and friendly. The entire resort super clean! Entertainment is AMAZING!!!!
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on Apr 24, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Christina Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Such a fun time! Food was really good, room service was quick. Hugo and Luis took care of us by pool sideusand the pool
Stayed 7 nights in Apr 2024
Response from Damian gomora / expedia concierge on Apr 24, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Robynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!!
Stayed 3 nights in Apr 2024
Response from Damian Gomora / expedia concierge on Apr 24, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love my butler Sandra she was the best and the sweetest she even was helping my cousins out, because they were NEVER able to find their butler. We had the best time until it was time to check out. The person who checked us out his name is David he was so rude and refused to listen to what I was saying he kept cutting me off when I was trying to tell him that my son had his own room and his spa day was going on his bill and I was only paying for mine. But he kept cutting me off and talking over me. Don’t wait on people who spent their hard earned money to stay there to check out to start being rude.
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 23, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Jessica, Port Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Royalton Chic was great! Check in was at 3pm, but we were able to enjoy food and drinks while we waited. The property was beautifully kept and every team member we interacted with had the best customer service I've seen in a really long time. The food was definitely a 9 out of 10! I havent had seasoned food at any hotel we've stayed at in Cancun. The main pool was a little cold, but the vibe was nice. The rooftop pool was more warm to it felt better. Note: Diamond member or not, you will have to pay for all alcoholic beverages. So be prepared. The foam party was everything everyone has talked about. Absolutely fun! Overall our stay was great. However, the amount of money being paid to stay at the hotel should honor all inclusive at the rooftop pool area. That was the most disappointing during our stay.
Stayed 3 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 23, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Lianet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una experiencia increíble
Stayed 3 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Would definitely recommend.
Stayed 7 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Stefan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 23, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn’t the greatest but the service, pool, and beach were great
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Chic was a phenomenal resort with great food options. We will definitely plan to stay with them again in the future.
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Jelecia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice .. had a great time . Staff were nice and attentive .. rooms had beautiful views
Stayed 4 nights in Mar 2024
Response from damian gomora / expedia concierge on Apr 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

CHRISTI

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful. Except the food. I was with a party of 6. None of us liked the food. Poor poor quality. Definitely need to improve it. Needs to be more quality. Guacamole had way too much lime. Coffee shop should open at six
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Zubin

Liked: Cleanliness, staff & service, property conditions & facilities
Good property and access to very clean and blue water beach. Very good rooms on average. Could do with a beach bar that is open late.
Stayed 2 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

2/10 Terrible

umesh

Traveled with partner
To start with when i booked i opted for king bed. They gave me 2 queen. When i asked at the front desk the guy was very rude and said it is not available this the only choice i have. Another issue at this hotel is most of the staff doesn’t speak english and it is very difficult to communicate with them. Please don’t try the chopsticks restaurant. Everything we ordered was sweet. The inly restaurant which had good food was en hacienda. The drinks were not that great. They were using cheap liquor. Overall it is not a great place
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on Apr 20, 2024
ok sorry that your stay was not pleasant also inform you that the beds are under availability however we will be working to improve and will pass the information to reinforce the friendliness of the staff, and if unfortunately not all staff speak English 100% but any request could have done with our reception staff, guest service, or blue line they are highly trained to assist you, we work to constantly improve service best regards

8/10 Good

Jose De Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The party vibe needs to improve and its music. There was way too much rap playing. There should be more of a variery of music. The Mexican restaurant was horrible. I would have thought they would have the best food.
Stayed 7 nights in Apr 2024
Response from Jhonny C. - Manager On Duty on Apr 20, 2024
We're sorry your experience wasn't what you expected! We appreciate your feedback and are committed to improving. We will strive to create a better festive atmosphere and diversify our music selection to suit all tastes. As for the food, we will take steps to ensure that our Mexican restaurant offers delicious dishes that meet your expectations. We look forward to the opportunity to welcome you back and demonstrate the positive changes we are implementing, and we look forward to welcoming you with open arms for an enhanced experience!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jhonny C. - Manager On Duty on Apr 20, 2024
Thank you for choosing our accommodation service! We hope your stay was excellent, we look forward to seeing you again soon!

8/10 Good

Olta

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for the value with a lot of activities in the resort. Dining options were ok, the buffet was a bit limited, expected more fresh fruits and less of the same stations throughout the buffet. The resort was clean overall, the rooms have a great ocean front view but a bit outdated for a 5 star luxury resort--our bathrobes were dirty and no slippers. Staff was very friendly and helpful. The cafe was excellent from the ladies making the coffees, the coffees, ice creams and pastries. One of the nicest resorts in the area.
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 18, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Yvette, Harper Woods

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nelson @ Vespa was amazing!!
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 17, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Takiia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sunset beach view upgrade
Stayed 3 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 16, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 17, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Royalton Chic last week for a bachelorette long weekend away, and boy did we have fun!! I believe the staff at a resort can really make or break your experience, and the staff at the Royalton Chic were beyond amazing!! Big shoutout to Angel at the Munchies bar/restaurant - he went out of his way to make sure we had everything we needed and also anything we asked for! Jonathan and Alejandro were amazing too - they were friendly, joined in on the fun and super courteous! While we did not meet a staff member that we did not like, these guys made our stay! The variety of food options available was impressive and you were never far from a snack or a drink! :) My only complaint was that our room just would not cool off and stayed pretty damp the entire time. Some of it is inevitable given the coast, but compared other places I've visited in Cancun, the room could have used some love. We did not spend a lot of time in it, so it was a very minor inconvenience! Overall a great stay for the kind of vibe and trip we were looking for. Major shout outs to the staff again for making the trip so memorable!
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 16, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Kenneth, Jonesboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like air conditioning in my room
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 16, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Beautiful property! So many events and things to do!
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 14, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a lot of fun events at the pool and staff was friendly. Did not like how they approached you as soon as you checked in and tried to give you some free services with the intention of selling you a membership and taking up half a day in a seminar. Being a different language it was hard to understand what their intentions were and was confusing. Also there was a odor on our floor from something not sure what it was. We also paid for the diamond club membership for better alcohol and notice that the other guest got the same as us that had the regular membership.
Stayed 6 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 13, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Akeidra

Traveled with family
Liked: Property conditions & facilities
This was my first time going to Mexico and I’m so glad we chose to stay at the Royalton Chic.
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 16, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Gantulga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. I had a small complaint about my room and they switched me to a different one and carried my stuff there while I was at lunch!
Stayed 3 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 11, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 11, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Alfredo

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when you're planning to go cancun.
Stayed 3 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 11, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 10, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Jasjit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 9, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Haron A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a GREAT time here! The only thing that I would improve would be that they have a restaurant and club open until 2am.
Stayed 6 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 9, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 10, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Zchane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 9, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Julia

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 9, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

PETER

Traveled with partner
there was nothing unique about the property ,overpriced restaurant service was very poor ,food was basic nothing new cheap liquor.never to go back again.
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 7, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Josefina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing and the staff was so nice. I can’t wait to come back!!!!
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 7, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Liubov

Traveled with partner
Liked: Cleanliness, staff & service
This was our first time in Cancun and we overall enjoyed our time. First off, the smell and fragrance in the lobby is AMAZING right from the first step in. The staff is very helpful and friendly. When we first arrived, we were able to store our bags with the bell hop and go enjoy the beach while waiting for our room to be ready. The beach and pool area is clean and enjoyable. However, half of the seating area is reserved for diamond members. After exploring, it looks like upgrading to Diamond status at this resort comes with a lot a lot of perks. If you're able to afford it, we definitely recommend it, but we did not have that status. The ocean view rooms are defined the best! That view is incomparable! We had to switch rooms after the first few days due to noise and finding a Mexican cucaracha in our room. But that's expected in a hot climate like this. We didn't see any more cucarachas after this one incident. Switching rooms was very easy and smooth. I personally found the resort very stylish and beautiful, but my boyfriend's keen eye noticed unfinished spots in certain areas like peeling wallpaper and rusting outside railings. Additionally, the elevators took a bit long to come sometimes and were very full. The staff were all very helpful and hardworking. Especially the outdoor bar and munchies area staff, specifically Mario, Eber, Jonathan, and others whose names we have forgotten but who we very much appreciated. Overall, big thumbs up and thank you!!
Stayed 6 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 4, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 5, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Daiesha J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great. The staff was super friendly. The housekeeping staff was great. Very clean. The food options were not great. All of the food options at each restaurant was unimpressive. There was a grill outdoor by the pool with the most decent food on the resort. Otherwise a good stay just disappointed in food options.
Stayed 4 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 4, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful resort
Stayed 4 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 4, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 9, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Jasmine

Liked: Amenities, property conditions & facilities
Absolutely loved it here!!!
Stayed 4 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 4, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

domonique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was always cold and there is not enough food items on the menu for room service.
Stayed 4 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 3, 2024
Thank you very much for your comments, we will take them into account to improve our service.On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Mageline

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was
Stayed 4 nights in Jan 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 2, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 Poor

kathleen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool bar: food is terrible. drinks at the resort are all watered down. hotel lobby needs remodeling. quality of food is not great
Stayed 2 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 2, 2024
Thank you for your comments, we will take them into account to improve our service. On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Senait

Stayed 4 nights in Mar 2024
Response from damian gomora / expedia concierge on Apr 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had an absolute best experience here. The staff is so attentive, food is wonderful, lots of great activities, and the resort is incredibly clean all the time. This is by far top notch. I’m scared to stay with anyone else now.
Stayed 4 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 1, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
The resort and room were neat and as described. We had the sunset view which was lovely except for the uplight balcony panels which went on until 2am. Forget the view! This alone ruined the view for me
Response from Alondra Simonin / Expedia Ambassador on Apr 1, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Alondra Simonin / Expedia Ambassador on Apr 2, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.