3 outdoor pools, open 8 AM to 8 PM, free cabanas, pool umbrellas

Reviews of TRS Coral Hotel - Adults Only - All Inclusive

5 out of 5
TRS Coral Hotel - Adults Only - All Inclusive
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 717 out of 1066 reviews" "
Rating 8 - Good. 168 out of 1066 reviews" "
Rating 6 - Okay. 74 out of 1066 reviews" "
Rating 4 - Poor. 49 out of 1066 reviews" "
Rating 2 - Terrible. 58 out of 1066 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an AMAZING resort! Everyone was super nice and the place was beautiful and very clean! The food was great and the beaches were gorgeous! We would definitely recommend it to friends and family and would go back!
Stayed 5 nights in Mar 2024

8/10 Good

Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgrade to the swim up suite
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Mar 28, 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Paul Edward, MADISON

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was beautiful but the service was non existent. The “butler” ignored our requests and the restaurant staff was rude.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Mar 26, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We would love to have the opportunity to welcome you back and show you our best and warmest hospitality.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Malissa, Tumwater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive, service was great. The rooms were nice and lots of dining options available. Nice pool and gorgeous beach!
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on Mar 25, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 Good

kinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort. Very well service I would give 8/10. Food was not so good. I’ll give food 5/10
Stayed 3 nights in Mar 2024
Response from Karla Miguel on Mar 22, 2024
Dear guest, We want to thank you for choosingTRS coral for your recent vacations in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review. We offer you a sincere apology, in the same way we regret not having provided our services even more according to your requirements. Your comments will be shared with our team in order to find a solution. seeking the comfort of our guests and regarding their comments on the food and services, we assure you that your observations will be transmitted to our Management, we continue working on offering a greater variety and making the service of our staff more efficient in each area.Sincerely,

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort.
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on Mar 21, 2024
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are 15 restaurants in the resort and the food are all good. The waiters and waitresses are so warm that your requests were responded in time, especially when you are hungry or thirsty. Every day there are several activities in the resort.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Mar 14, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and excellent customer service. Would highly recommend.
Stayed 7 nights in Mar 2024
Response from Jose Tlapaya on Mar 14, 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Jose Tlapaya on Mar 16, 2024
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Nathaniel, Warren

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was outstanding from start to finish. I will be returning for another vacation. However member benefit were not applied.
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Mar 13, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I'm glad to hear that you found the property outstanding and that you plan to return for another vacation. However, it's disappointing to hear that your member benefits were not applied during your stay. Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.Until the next time we have the honor of hosting you, we place ourselves at your continued service.Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 Good

Daisy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was good, swim out would not give you much options to use the swim out pool, you can select regular rooms and enjoy main pool. Everything would have some upgrade cost like Bali beds at pool.
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Mar 13, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Also the positive feedback is very much appreciated and will be taken into consideration. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Disaun, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were very clean.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Mar 13, 2024
We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

kyle, Fishers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property worth the money.Food was great and many food options.Loved the sushi. Could be a little more quieter by the pool.
Stayed 3 nights in Feb 2024
Response from Jose Tlapaya on Mar 7, 2024
On behalf of our team at TRS Coral Hotel, we would like to thank you for choosing us recently.I'm glad to hear that you found the property beautiful and enjoyed the great food options available, especially the sushi. Your feedback about the pool area being a bit noisy is noted. Certantly, it's important to maintain a balance between lively atmosphere and tranquility to accommodate all guests' preferences.We look forward to welcome you again to continue to create lots of memorable experiences.Kind regards,José Tlapaya Hospitality Senior Advisor

6/10 Okay

Nina

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in a very remote location, far from the airport in comparison to other hotels. Extremely overpriced. The food is great, staff is very helpful and always available. The sheets had stains on it, the smell in the room had moldy smell, towels were thin, torn, with stains. Heavy drinking at the pools. I would not recommend for that price!
Stayed 2 nights in Feb 2024
Response from Antonio Tamayo on Mar 5, 2024
Dear Nina,Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you enjoyed the food and found our staff to be helpful and available. However, we apologize for the issues you experienced during your stay.We take cleanliness and maintenance very seriously, and we are disappointed to hear about the condition of the sheets, the smell in the room, and the quality of the towels. Please be assured that we have addressed these issues with our housekeeping team to ensure that they are rectified immediately.Regarding the location of our hotel, we understand that it may not be ideal for everyone due to its distance from the airport. However, we believe that our secluded location offers a unique and tranquil experience for those looking to get away from the hustle and bustle of city life.We also take your feedback about heavy drinking at the pools seriously, and we will review our policies and procedures to ensure that all guests can enjoy a safe and comfortable environment during their stay.We appreciate your comments as they help us improve our services and provide a better experience for our guests. We hope that you will consider giving us another chance in the future to show you the true quality of our hotel.Thank you again for your feedback.Warm regards,

10/10 Excellent

Agron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Antonio Tamayo on Mar 5, 2024
Dear Agron,Thank you for taking the time to provide your rating, your kind words, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at TRS Coral was great. We had a swim-up suite, which was magical. We also opted to pay for the “Premium experience” during check in, which was well worth the price. If given the option, I’d strongly suggest doing that. The staff was all very friendly and helpful. This was especially true for us, I believe, because we tipped well from the get go. While that may not be required, it definitely helped, and we were happy to do it.
Stayed 5 nights in Feb 2024
Response from Antonio Tamayo on Mar 2, 2024
Dear Adam,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you had a great stay and that you enjoyed the swim-up suite and the "Premium experience" you opted for. It is wonderful to know that our staff made your stay special with their friendliness and helpfulness.We greatly appreciate your feedback and are thrilled to hear that tipping well from the beginning enhanced your experience. Your kind words and recommendation mean a lot to us, and we will be sure to share your feedback with our team.We look forward to welcoming you back in the future and providing you with another memorable stay.Warm regards,

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jose Tlapaya on Feb 29, 2024
We appreciate this wonderful rating! It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was nice
Stayed 5 nights in Dec 2023
Response from Jose Tlapaya on Feb 28, 2024
Thank you for the amazing review!We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Aurnob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed our stay at TRS Coral. They property is stunning and the staff are very hospitalable and helpful. It was our first time traveling to Cancun and they made it really easy to navigate all their resources and facilities during our stay. This isn't necessarily a criticism, but what we noticed during our stay is this resort seems to be more popular with older or middle aged couples. The pools and beach were practically empty after 5, even though the sun was still up. We were often a bit confused, as many days we'd come back after our excursions to relax by the beach or pool, and they were empty. We felt the resort is not as lively. This may be something others may enjoy, but I wouldn't recommend this place to someone looking for for a party vibe. Lastly we got the swim up room, but honestly felt it wasn't worth it as the water was extremely cold so when we did use it in the evenings, it was uncomfortable; again, a personal preference. The food is good, nothing extraordinary but we did particularly like the breakfast buffet and Thai restaurant. Overall we really enjoyed our stay and would strongly consider revisiting or recommending to others. But we would let people know it is not a lively resort compared to others possibly.
Stayed 4 nights in Feb 2024
Response from Jose Tlapaya on Feb 24, 2024
Thank you for sharing your detailed feedback about your stay at TRS Coral Hotel! I'm glad to hear that you and your wife enjoyed the property and found our staff to be hospitable and helpful, especially during your first trip to Cancun.Your observation about the resort being more popular with older or middle-aged couples is noted, and it's understandable that you found the atmosphere to be less lively as a result. Additionally, it's unfortunate that the pools and beach were empty in the evenings, which may have contributed to a quieter vibe than expected.Regarding the swim-up room, I'm sorry to hear that the water was too cold to fully enjoy. It's important for us to be aware of such issues so we can address them for future guests.Your feedback about the food is also appreciated, and it's great to hear that you particularly enjoyed the breakfast buffet and the Thai restaurant.Once again, thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Everyone spoke English really well and they were quite helpful. The property, beach and food was really wonderful. We really loved the visit. However, the drinks are really terrible and was surprised at how poor the drinks tasted. We were disappointed especially since this was a nice resort that is expensive.
Stayed 4 nights in Feb 2024
Response from Jose Tlapaya on Feb 19, 2024
Thank you for sharing your experience at TRS Coral Hotel! I'm glad to hear that you found the service excellent and that the staff were helpful and proficient in English. It's also wonderful to hear that you enjoyed the property, beach, and food during your visit.However, I'm sorry to hear that you were disappointed with the quality of the drinks. Your feedback about the drinks is valuable, and it's important for us to know where improvements can be made.Thank you again for your feedback, we will be more than happy to have you back soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was amazing. I’ll go back 100 times with nothing different
Stayed 2 nights in Feb 2024
Response from Jose Tlapaya on Feb 19, 2024
Thank you for the amazing review! We are thrilled to read that you had an amazing stay.We are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the resort, staff very friendly, service was excellent. We liked only 2 restaurants the Italian and Japanese. Lot of activities to do. It was a wonderful trip.
Stayed 4 nights in Jan 2024
Response from Christopher Alvarez (Night Manager) on Feb 10, 2024
Dear Ali,Thank you for taking the time to provide your rating, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

8/10 Good

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff, well kept and very clean...Beach has washrooms far walk to go....no fresh fish options....steak was tough and chewy. The rest was great.
Stayed 7 nights in Feb 2024
Response from Andres Peimbert Guest Satisfaction Lead on Feb 15, 2024
Dear Guest,Thank you for deciding to stay with us during your vacation in the Caribbean.It is good to know that you enjoyed your stay with us, due to our beautiful facilities and the level of service provided by the staff.We are delighted with the positive aspects of your stay, and also disappointed to know that on this occasion we did not meet your expectations in terms of the service received.Rest assured, each and every guest is of utmost importance to us.It will be a pleasure to have a second opportunity to welcome you and show you that we can live up to your expectations.Cordially,

10/10 Excellent

Emmanuel

Liked: Amenities
Great
Stayed 2 nights in Feb 2024
Response from Christopher Alvarez (Night Manager) on Feb 10, 2024
Dear Emmanuel,Thank you for taking the time to provide your rating, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at TRS coral hotel for our honeymoon and couldn’t be happier. The dining options options were all fantastic. The the pool and the beach very close to our room. Beautiful facilities, exceptional landscaping, and I cannot say enough about the staff. They were absolutely incredible. Very friendly and attentive. Our room was big, clean, comfortable. The housekeeping staff ensured our mini fridge was restocked daily. I also highly recommend checking out the Rafa Nadal tennis center, which is included as part of your stay. You can take a golf cart and play for one hour daily for free. It was a really cool way to break up the day and get some exercise.
Stayed 7 nights in Jan 2024
Response from Christopher Alvarez (Night Manager) on Feb 7, 2024
Dear Danielle,Thank you for taking the time to provide your rating, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Ahmed Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay with a group of friends at this resort. They have some great staff that do go above and beyond to ensure you have a great trip. In particular our ebutlers ROBIN & DARINSEL were great multiple times they worked hard to get us reservations and were always there to bring over anything we requested. The pool bar was alot of fun VICTOR in particular was awesome, he kept things fun and engaged in conversations. EDUARDO was a server that we met around the resort and he was also amazing as well as Benyi these guys went above and beyond every chance they got to make sure you had a great experience. My only negative thing to say would be that the hotel really pushed the wellness spa alot but not enough to really bother us. Thanks again to the staff that made our trip that much better.
Stayed 6 nights in Jan 2024
Response from Jose Tlapaya on Feb 6, 2024
Thank you for sharing your experience at TRS Coral Hotel! It's wonderful to hear that you had a great stay with your friends at the resort and that the staff, including your ebutlers Robin and Darinsel, as well as Victor, Eduardo, and Benyi, went above and beyond to ensure you had a fantastic trip. We will be sure to give them special recognition. Your feedback about the promotion of the wellness spa is noted, and it's good to hear that it didn't significantly impact your enjoyment of the trip.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing will definitely return
Stayed 4 nights in Dec 2023
Response from Antonio Tamayo (Manager On Duty) on Feb 6, 2024
Dear Rob, "Thank you for your kind words! We're thrilled to hear that you had an amazing experience with us. We can't wait to welcome you back on your next visit!"

8/10 Good

Homayoun

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long Wait for check in. Shortage in towels in the pool area. Food quality was not as expected. Poor quality for Transportation to hotel area in city. (Complementary transportation)
Stayed 4 nights in Dec 2023
Response from Antonio Tamayo (Manager On Duty) on Feb 6, 2024
Dear Homayoun,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. Your comments are truly valuable to us as we continuously strive to improve our services.We are sorry to hear about the long wait for check-in and the shortage of towels in the pool area. This does not meet our usual standards, and we will address these issues with our team to ensure they are resolved promptly.Regarding the food quality, we regret that it did not meet your expectations. We take your comments seriously and will work with our culinary team to enhance the quality of our offerings.We hope that despite these shortcomings, you were able to find aspects of your stay enjoyable. It would be our pleasure to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience.Sincerely,

10/10 Excellent

JODY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get a seat at the pool, all full by 8:30 am, would of liked a little more activities. The restaurants were wonderful, have to make reservations a few days in advance so cant just be spontaneous.
Stayed 5 nights in Jan 2024
Response from Jose Tlapaya on Feb 5, 2024
Thank you for sharing your feedback about your experience at TRS Coral Hotel! It's great to hear that you enjoyed the wonderful restaurants on the property. However, I understand that the challenge of getting a seat at the pool and the need for advance reservations can impact the spontaneity of your experience.Your input is valuable and fully noted. For us, it's important to be aware of our guests preferences and areas for improvement.Once again, thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service at the Pools. The views of the property were amazing. Only complaint would be the room service it wasn’t my favorite.
Stayed 4 nights in Jan 2024
Response from Jose Tlapaya on Feb 4, 2024
Thank you for sharing your experience at TRS Coral Hotel! I'm glad to hear that you loved the service at the pools and enjoyed the amazing views of the property. However, I'm sorry to hear that the room service didn't meet your expectations. Your feedback is valuable, and it's important for us to know where improvements can be made.Once again, thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Tejiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Jan 2024
Response from Christopher Alvarez (Night Manager) on Feb 2, 2024
Dear Adewale,Thank you for taking the time to provide your rating, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Carissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, quiet property. Good food for resort food. Good alcohol
Stayed 6 nights in Jan 2024
Response from Jose Tlapaya on Feb 1, 2024
Thank you for sharing your feedback! I'm glad to hear that you found the property nice, clean, and quiet. It's also great that you enjoyed the food and noted the quality of alcohol provided.If there's anything specific you loved about your stay, feel free to let us know. Thank you again for your feedback, we will be more than happy to have you back soon!Kind regards,José Tlapaya Hospitality Senior Advisor

2/10 Terrible

Amal

Traveled with family
Our experience started at check in when we were assigned a room that was under construction, and that we had to find on our own because they didn’t offer assistance. We went back to the check in area where they re- assigned us another room and also that we had to find on our own with barely any directions how to get there. The next day, January 28th, my husband and I went to Isla Mujeres from around 10 am to 5 pm, I only took my phone and my ID with me and left my wallet where I had $500 cash all hundreds. When I came back $100 bill was missing ( stolen ). I informed one of the hotel employees with the incident and he stated that he will inform management who didn’t even bother contacting me. I sure had a terrible experience and I will never stay there again.
Stayed 2 nights in Jan 2024
Response from Antonio Tamayo (Manager On Duty) on Feb 3, 2024
Dear Amal,I'm sorry to hear about your negative experience at our hotel. We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that you were initially assigned a room under construction and that you had difficulty finding the alternative room without proper assistance. Our team provides a safe and comfortable environment for all of our guests, and we are disappointed to hear that we fell short in meeting your expectations.We understand the frustration and disappointment you must feel, and we want to extend our sincerest apologies for the inconvenience caused. We value your feedback and will use it to improve our service and ensure that similar situations do not occur in the future.Please know that your comments have been taken to heart, and we hope to have the opportunity to regain your trust in the future. If you would like to discuss your experience further, please do not hesitate to contact us directly. We truly appreciate your feedback and the opportunity to address your concerns.

4/10 Poor

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Terrible food quality.
Stayed 6 nights in Jan 2024
Response from Andres Peimbert Guest Satisfaction Lead on Feb 1, 2024
Dear Guest,I would like to take this opportunity to apologize for creating the wrong impression of us during your stay.Your observations have been relayed to our restaurant managers for their future considerations and trainings.Your patronage is deeply appreciated, we look forward to host you again.Cordially,

8/10 Good

Jennifer

Stayed 7 nights in Jan 2024
Response from Jose Tlapaya on Mar 20, 2024
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 Good

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agree with previous postings. Beautiful property. Food mediocre. Service varied from excellent to poor. Overall very nice.
Stayed 7 nights in Jan 2024
Response from Antonio Tamayo (Manager On Duty) on Jan 30, 2024
Dear Alyssa,Thank you for your feedback. We appreciate your kind words about our property and are glad to hear that you had a pleasant overall experience. We also value your honest feedback regarding the food and service. We are constantly working to improve in all areas, and your comments will be taken into consideration to ensure that we provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 6 nights in Jan 2024
Response from Jose Tlapaya on Jan 28, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Hailey, Biggar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butlers paul and lizbeth were absolutely amazing! Made the trip very memorable All servers were great, jefries at the beach was fantastic Overall awesome place. Would suggest more towel availability....pool and beach ran out early daily
Stayed 7 nights in Jan 2024
Response from Jose Tlapaya on Jan 24, 2024
Thank you for sharing your positive experience at TRS Coral Hotel! I'm delighted to hear that your butlers, Paul and Lizbeth, were absolutely amazing and contributed to making your trip memorable. It's great that the waiters, including Jefries at the beach, were fantastic, adding to the overall positive experience.Your suggestion about towel availability is duly noted. Availability of amenities like towels is crucial for a seamless and enjoyable experience.Thank you again for your feedback, we will be more than happy to have you back soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic cabaret show was amazing
Stayed 3 nights in Jan 2024
Response from Antonio Tamayo (Manager On Duty) on Jan 22, 2024
Dear Alexis,Thank you for taking the time to provide your rating, your kind words about CHIC CABARET DINNER & SHOW, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Neil

Traveled with group
Liked: Amenities
Beautiful resort, amazing staff! We had beautiful time. Food quality varies from restaurant to restaurant. Overall very pleasantly surprised.
Stayed 4 nights in Jan 2024
Response from Jose Tlapaya on Jan 21, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay at TRS Coral Hotel.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Keren

Stayed 4 nights in Jan 2024
Response from Jose Tlapaya on Jan 22, 2024
We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We hope you will give us the opportunity to welcome you back at TRS Coral Hotel. Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Antonio Tamayo (Manager On Duty) on Jan 20, 2024
Dear Michael,Thank you for taking the time to provide your rating, your kind words, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Kristina

Liked: Amenities
Stayed 7 nights in Jan 2024
Response from Antonio Tamayo (Manager On Duty) on Jan 18, 2024
Dear Kristina,Thank you for taking the time to provide your rating, your kind words about our staff, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Donato, Laval

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property, Seeing that the beach is protected by the environment, no music allowed, it is a little to quiet around the pool more music and animation would be appreciated.
Stayed 7 nights in Jan 2024
Response from Andres Peimbert Guest Satisfaction Lead on Jan 15, 2024
Dear Guest, Thank you for your comment about your stay at the TRS Coral Hotel. Nothing makes us more happy than knowing that our guests enjoy their vacations and that they take excellent memories of the most special moments they enjoyed thanks to the service of our staff. We appreciate the amazing rating, we are happy that we achieved our main goal, which is to turn our guests into fans. It will be a pleasure to host you again at our resort in Costa Mujeres. Sincerely,

10/10 Excellent

Gilles

Stayed 9 nights in Jan 2024
Response from Antonio Tamayo (Manager On Duty) on Jan 13, 2024
Dear Gilles,Thank you for taking the time to provide your rating, your kind words, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Aida

Stayed 4 nights in Jan 2024
Response from Jose Tlapaya on Jan 31, 2024
We appreciate this wonderful rating! It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 Good

Hayoung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was huge, and I was surprised there was a boat so you could move by boat. The room was also clean, and the room service was fantastic. However, you have limited dining options. Every day, you get an updated restaurant/activity list. I wish I could go to other restaurants, too, and the cocktails were not tasty. The weather was a bit cold and no one went to the swimming pool at night time because it was too cold.
Stayed 2 nights in Jan 2024
Response from Antonio Tamayo (Manager On Duty) on Jan 10, 2024
Dear Hayoung,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the vastness of our resort and the convenience of our boat transportation. It's also wonderful to know that you found your room to be clean and that you were impressed by our fantastic room service.We appreciate your comments about the dining options, and we understand the importance of providing a variety of choices for our guests. We will certainly take your feedback into consideration as we continuously strive to enhance the experiences of our guests.We're sorry to hear that you found the cocktails to be unsatisfactory. Our team takes great pride in crafting high-quality beverages, and we will make sure to address this with our bar staff to ensure that we are consistently meeting the expectations of our guests.Regarding the weather, we understand that the cold temperatures may have impacted your enjoyment of the swimming pool at night. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience.Warm regards,

6/10 Okay

Robert

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Antonio Tamayo (Manager On Duty) on Jan 10, 2024
Dear Robert,Thank you for taking the time to provide your rating and we are honor to receive your kind score. We appreciate your support and hope to welcome you back in the future.

6/10 Okay

Daniella

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is stunning and Cancun itself it’s magical, but this resort is overrated. Staff is very slow, at times rude and you get ignored A LOT. Sad we won’t be coming back because the place is really nice but the staff made our experience not good.
Stayed 5 nights in Dec 2023
Response from Antonio Tamayo (Manager On Duty) on Jan 10, 2024
Dear Daniella, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our resort did not meet your expectations. We strive to provide exceptional service to all our guests, and it's disappointing to learn that we fell short during your stay. Please know that we take your comments seriously, and we will address the issues you've raised with our staff to ensure that we improve in these areas. We understand the importance of attentive and respectful service, and we regret that we did not deliver on this promise during your visit. We sincerely hope that you will reconsider and give us another opportunity to provide you with the outstanding experience that we are known for. Your satisfaction is our top priority, and we would appreciate the chance to make things right for you. We value your feedback and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service that we are committed to delivering to all our guests. Thank you again for sharing your thoughts with us. With my best regards

2/10 Terrible

Kamilah

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Antonio Tamayo (Manager On Duty) on Jan 10, 2024
Dear Kamilah,We hope this message finds you well. We recently received your rating regarding your stay at our hotel, and we noticed that you left a low rating. Could you be so kind to give more information about your experience in the hotel and take actions to address your concerns and improve our services. Thank you for taking the time and we genuinely appreciate your feedback and look forward to the opportunity to make amends and ensure a better experience in the future.Warm regards,