Get an overview of this hotelDowntown convenience and free shuttle to the public beach

Walk to downtown

This pretty hacienda-style hotel is located on the northern edge of Cancún's main shopping, dining, and business area, within easy walking distance of the downtown core.

Beach shuttle and pool

Amenities at this downtown hotel include a courtyard pool, fitness and business centers, and a complimentary shuttle to a beach club.

Mexi-Caribe décor

Décor in the 174 guestrooms is a simple mix of Mexican and Caribbean styles, including works by local artists. All rooms have tile floors, pastel bedspreads, and free Wi-Fi.

Hotel Amenities

Hotel Amenities

The 174-room downtown Adhara Hotel Hacienda Cancun contains a quiet, circular, marble-floor lobby rising the hotel's full 4 stories to a dome ceiling. Works by local artists and artisans can be found in public spaces and guestrooms.

The hotel includes a business center providing complimentary Wi-Fi, 9 meeting rooms, a fitness center, and a tour desk for booking excursions to eco-adventure parks and archaeological sites. Guests must take buses or taxis to visit the beach.

Like all major Cancún hotels, this hotel is equipped with a water-purification system. A free buffet breakfast is offered daily. Convenient amenities include secure parking, a playground, and complimentary pool cabanas. Newspapers in the lobby are complimentary.

  • 24-hour front desk 
  • 24-hour health club 
  • Airport transportation - drop-off (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Children's pool 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free self parking 
  • Free WiFi 
  • Garden 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Luggage storage 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 4 
  • One meeting room 
  • Outdoor pool 
  • Free pool cabanas 
  • Pool sun loungers 
  • Poolside bar 
  • Restaurant 
  • Snack bar/deli 
  • Total number of rooms - 174 
  • Tours/ticket assistance 
  • Wedding services 
  • Year Built 1988 

Family Friendly Amenities

  • Children's pool  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pool  
  • Snack bar/deli  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Air conditioning 
  • Cable TV service 
  • Coffee/tea maker 
  • Free bottled water 
  • Free toiletries 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Hair dryer 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • LCD TV 
  • Phone 
  • Private bathroom 
  • Room service (limited hours) 
  • Shower/tub combination 
  • Turndown service 

Where to Eat

Alhena - Wood beams, vaulted ceilings, stone columns, pastel walls, and table linens create a pretty, rustic Mexican atmosphere. Alhena serves both buffet and à la carte breakfasts and lunches and à la carte dinners. Brunch is served on Sundays.

El Patio - This spot next to the pool serves lunches of light foods like ceviche and hamburgers and offers terrace seating under white umbrellas.

Lobby Bar - For a more casual experience, Alhena's menu can be enjoyed here.

Nearby Things to Do

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Sailing nearby 
  • Personal motorized watercraft on site 
  • Surfing/boogie boarding nearby 
  • Windsurfing nearby 
  • Parasailing nearby 
  • Ecotours nearby 
  • Playground on site 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Check-in time ends at 6 PM

Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 11 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 170 per night.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 160 and MXN 180 per person (approximately)
  • Airport shuttle fee: MXN 400 per vehicle
  • Rollaway bed fee: MXN 170 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

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