Ratings based on 1,123 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Orlando, Fl

Nice hotel on beach.

Posted Sep 1, 2016
Cons: More food choices.
Location: Location was great with easy walk to tours and excursions.
This is a nice hotel on the beach but there is a difference between this resort and a palace deluxe.
Comment from Hotel Management
Sep 5, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear Ec: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. On the other hand it serves us much read your suggestions with regard to our gastronomy. We regret that on this occasion it was not for your total pleasure. yours comments will be taken into account to improve the quality of our dishes, this with the purpose of that on your next visit we can offer you best quality of food and go with a better taste. We hope to have the opportunity to have it back soon. Best regards,
5 out of 5
by A verified traveler from mc.chicago

Posted Aug 27, 2016
All the staff where more than exelent! Food where delicious!! Easy acces to everywhere!! Definitely I would be back!! My family enjoyed our stay at barcelos, we will missed all the staff members!!
Comment from Hotel Management
Aug 30, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear Guest: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We hope to have the opportunity to have it back soon. Best regards,
5 out of 5
by A verified traveler from Woodbridge, Va

Nice hotel with good proximity to downtown

Posted Aug 26, 2016
Barceló Costa has the best staff, food and drinks...it was a very fun experience. They have the best nightly shows if you are too tired after your daily activities
Comment from Hotel Management
Aug 26, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear Lawrence : Barceló Costa welcomes your opinions on this website on your last vacation with us. We're glad you enjoy your stay. Comments like yours help us observe our areas of opportunity, to work harder and commit ourselves to their needs. We welcome the opportunity to serve you again. It will be a pleasure to assist you. Best regards Jessica Reyna Arechiga General management assistant
3 out of 5
by A verified traveler from new jersey

Beach is beautiful! best water i have seen yet!

Posted Aug 25, 2016
Pros: the beach.
Cons: FOOD!! barely any variety, and not good.
Location: great location, walking distance to pickup the ferry to isla de mujeres and other excursions from there! everything else is only a few min taxi ride
beach is amazing, very warm water and clean, and rooms are conformable. however, food is not good, many people were complaining about this. not much variety to choose from and the food itself, is not good. workers looked like they hated being there.
Comment from Hotel Management
Aug 30, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear Joe: First of all thank you for taking the time to share your comments on this web site, since they are very valuable for us. We're glad to know that you enjoyed our comfortable rooms, our ubication, the beach and especially the service you provide our staff. On the other hand it serves us much read your coments with regard to our gastronomy. We regret that on this occasion it was not for your total pleasure. yours comments will be taken into account to improve the quality of our dishes, this with the purpose of that on your next visit we can offer you best quality of food and go with a better taste. I hope to greet you on your next trip to Barceló Costa Cancun Best regards
5 out of 5
by A verified traveler

Excellent

Posted Aug 24, 2016
Me gusto todo ,ls comida buen savor ,variedad de comida,buena atencion, en fin me gusto mucho,volveria a barcelo costa cancun.
Comment from Hotel Management
Aug 26, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Estimado Huesped: Antes que nada reciba un cordial saludo por parte de Barceló Costa Cancún. Le agradecemos infinitamente su valioso tiempo en compartir su experiencia con nosotros. Nos complace saber que apreció nuestras opciones gastronómicas y sobre todo las atenciones que le brindó nuestro personal. Esperamos tener el placer de servirle nuevamente como usted se merece en su próxima visita a Cancún. Saludos cordiales,
4 out of 5
by A verified traveler from Juarez

hotel agradable y personal servicial

Posted Aug 23, 2016
Pros: excelente servicio
Cons: si, las bebidas son muy ligeras y demasiado pequenas
Location: todo esta relativamente cerca.
Excelente servicio, comida muy Buena, instlaciones buenas, la playa muy chica
Comment from Hotel Management
Aug 26, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Estimado Jorge y Adriana: Barceló Costa agradece su opinión en este sitio web sobre sus pasadas vacaciones con nosotros. Nos alegra saber que disfruto de su estadía. Comentarios como el suyo nos ayudan a observar nuestras áreas de oportunidades, a esforzarnos aún más y comprometernos con sus necesidades. Agradecemos sus amables comentarios acerca del servicio, la comida y nuestras instalaciones. Por otro lado también es importante saber que podríamos mejorar nuestras bebidas, tenga por seguro que su comentario será tomado en cuenta para crecer en esta área de oportunidad. Nuestra mayor prioridad es observar las necesidades de nuestros huéspedes, para poder cumplirlas con esfuerzo y dedicación. Barceló Costa Cancún cuenta con una zona de playa hermosa y particularmente pequeña, que para muchos es lo que hace que el hotel diferente de los demás, pero no es para el gusto de algunos huéspedes debido a su tamaño. Esperamos tener nuevamente la oportunidad de servirle. Sera un placer atenderle. Saludos cordiales,
4 out of 5
by A verified traveler from Miami

Hotel agradable cerca de una pequeña playa.

Posted Aug 18, 2016
Pros:Buena piscina,comida y bebidas exelentes,personal magnifico y muy amables. Cons:En la zona que se encuentra el hotel la playa es pequeña y como si la hubieran hecho artificial.
Comment from Hotel Management
Aug 19, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Estimado Carlos: Antes que nada reciba un cordial saludo por parte de Barceló Costa Cancún. Le agradecemos infinitamente su valioso tiempo en compartir su experiencia con nosotros. Nos complace saber que apreció nuestras opciones gastronómicas, la piscina, las bebidas y sobre todo las atenciones que le brindó nuestro personal. Barceló Costa Cancún cuenta con una zona de playa hermosa y particularmente pequeña, que para muchos es lo que hace que el hotel diferente de los demás, pero no es para el gusto de algunos huéspedes debido a su tamaño. Esperamos tener el placer de servirle nuevamente como usted se merece en su próxima visita a Cancún. Saludos cordiales,
2 out of 5
by A verified traveler from Boston mass

Hotel need ofert good confort

Posted Aug 17, 2016
The staff very good the room terrible the beach was no good an the cleaning food regular.
Comment from Hotel Management
Aug 18, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear Jorge: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We sincerely regret not being able this time to meet your high expectations and thank you to have given your valuable time to write a review on this web site. We're glad know that you enjoyed especially the service you provide our staff. On the other hand it serves us much read your coments with regard to our gastronomy. We regret that on this occasion it was not for your total pleasure. yours comments will be taken into account to improve the quality of our dishes, this with the purpose of that on your next visit we can offer you best quality of food and go with a better taste. Barcelo Costa Cancun boasts a beautiful beach area and particularly small, which for many is what makes the hotel different from others, but is not for the taste of some guests due to its size. We work hard to improve in different areas of opportunity that you mention. All in order to keep within your preference and our other guests. We invite you to our hotel already renovated in December 2016, to let you know our new facilities and services we offer for your comfort and satisfaction. A pleasure will be to serve you personally and show you the true service to the Barcelo Costa Cancun style. Best regards,
4 out of 5
by A verified traveler from New York.

Posted Aug 14, 2016
very good service. the staff was very nice and helpful.
Comment from Hotel Management
Aug 18, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear Lili: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We hope to have the opportunity to have it back soon. Best regards,
4 out of 5
by A verified traveler

Nice hotel

Posted Aug 9, 2016
Clean...good food. Great nightly shows. Short taxi or bus ride to all. Beach has walk up bar which was nice. No swim up bar in pool. Boat to isla mujeres and excursions right next door, which was so convenient.
Comment from Hotel Management
Aug 18, 2016 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear Irene: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We hope to have the opportunity to have it back soon. Best regards,