Outdoor pool, pool umbrellas, sun loungers

Reviews of Occidental Costa Cancún All Inclusive

3.5 out of 5
Occidental Costa Cancún All Inclusive
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 1044 out of 2517 reviews" "
Rating 8 - Good. 688 out of 2517 reviews" "
Rating 6 - Okay. 365 out of 2517 reviews" "
Rating 4 - Poor. 198 out of 2517 reviews" "
Rating 2 - Terrible. 222 out of 2517 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Mar 2024
Response from Gerencia General on Apr 25, 2024
Dear Stephania,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Alona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this resort
Stayed 5 nights in Apr 2024
Response from General Management on Apr 25, 2024
Dear Alona,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

2/10 Terrible

Vitaliy

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I’m disappointed was the service and hotel
Stayed 14 nights in Apr 2024
Response from General Management on Apr 25, 2024
Dear Vitaliy,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Tamunoboma Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience for my first trip to cancun. Two bars, for all you can drink. The gym is decent, as well as the stram room and Sauna. The guests rarely used the gym and steam room so i was able to enjoy them as much as i knew how to while there. Also at a walkable* distance to one of the malls. *walkable distance is subjective
Stayed 7 nights in Apr 2024
Response from General Management on Apr 24, 2024
Dear Tamunoboma,Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We are happy to know that the gym was useless for you, as we have that option part of our all-inclusive for the ones who even are in vacation, decide to still work out, in that area strive to have different equipment so our guests can have varied routines. We are happy to know that you liked the resort location and was convenient for your stay, as you mentioned there are some attractions and markets nearby. Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Mohammed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People are working there more than amazing they are very nice
Stayed 3 nights in Apr 2024
Response from General Management on Apr 24, 2024
Dear Mohammed,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy this hotel very much
Stayed 3 nights in Feb 2024
Response from General Management on Apr 24, 2024
Dear Cynthia,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Mosunmola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at the resort was lovely. The food options was amazing and we received wonderful treatment from the staff. Highly recommended.
Stayed 4 nights in Apr 2024
Response from General Management on Apr 24, 2024
Dear Mosunmola,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Daily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Management on Apr 24, 2024
Dear Daily,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Larysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Management on Apr 24, 2024
Dear Larysa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

dixit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Management on Apr 23, 2024
Dear Dixit,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was polite and the facilities were higher than expected. I would definitely come back again and stay.
Stayed 4 nights in Apr 2024

4/10 Poor

Christopher

Disliked: Cleanliness, amenities
The property pool stairs were broken.. the air conditioning in the room was broken and getting reservations at the restaurants proved problematic..
Stayed 6 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear Christopher,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

6/10 Okay

Annabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean environment with polite staff
Stayed 3 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear Annabel,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

6/10 Okay

JAVIER, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It location is very convenient ti take tours around the corner.
Stayed 7 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear Javier,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Delia

Liked: Cleanliness, staff & service, amenities
Property was nice. However, my block (room 400) seemed rather old, furniture looked very "used".
Stayed 5 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear Delia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. We have taken note of your room suggestion. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Miyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly the staff and residents of Cancún will stay here again in the near future Great Job!
Stayed 1 night in Apr 2024
Response from General Management on Apr 20, 2024
Dear Miyoshi,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

8/10 Good

Satish Baldeo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good food and drinks was good staff was respectful hard working properly was safe and clean i loved my room Location my ac wasn't working properly but i had a ceiling fan and a window and the balcony door so i was fine staff member in the dining room Stephanie and Iyali was awesome and breakfast restaurant manager David Yepez l would definitely recommend Occidental Costa Cancun
Stayed 3 nights in Apr 2024
Response from General Management on Apr 20, 2024
Dear Satish Baldeo,Thank you very much for sharing this great review of your recent stay with us.We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience, we will congratulate David Yepez, Stephanie and Iyali for their kind service.Thank you for your kind recommendation and we look forward to welcoming you again in the near future.Sincerely.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Management on Apr 19, 2024
Dear Robert,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazingly friendly and helpful. I was there with my 77yr mother.Very easy for her to get around pool and beach!
Stayed 5 nights in Apr 2024
Response from General Management on Apr 18, 2024
Dear Brian,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are thrilled that we could meet your holiday expectations through our services and facilities. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

NGAR

Traveled with partner
Very nice
Stayed 4 nights in Apr 2024
Response from General Management on Apr 17, 2024
Dear Ngar,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Vangjelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Occidental Costa Cancun for 8 nights. I really enjoyed my time there. The room was nice and clean, and housekeeping did a great job every day. Additionally, the dinner served at both the Italian and Mexican restaurants was delicious. However, the resort was relatively small and didn't offer many activities.
Stayed 8 nights in Apr 2024
Response from General Management on Apr 17, 2024
Dear Vangjelina, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are crucial in this process. We are happy to know that the room was clean and comfortable all the time. It is glad to know your complete satisfaction with gastronomy at the Italian and Mexican restaurants. We regret that we could not meet your holiday expectations for the location as it has easy access and everything is within walking distance. Once again thank you for your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Fiorella

Traveled with partner
Everything was great!
Stayed 6 nights in Apr 2024
Response from General Management on Apr 16, 2024
Dear Fiorella,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

6/10 Okay

Maria A.F, Marlborough

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from General Management on Apr 17, 2024
Dear Maria,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

8/10 Good

Tatyana V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 8 nights in Apr 2024
Response from General Management on Apr 15, 2024
Dear Tatyana V,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Adil

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from General Management on Apr 16, 2024
Dear Adil,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredibly relaxing vacation full of fun and fabulous food.
Stayed 7 nights in Mar 2024
Response from General Management on Apr 15, 2024
Dear Jeffrey,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Management on Apr 15, 2024
Dear Jamie,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from General Management on Apr 15, 2024
Dear Lisa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
I love it here very clean the ppl are nice food a 10
Stayed 7 nights in Apr 2024
Response from General Management on Apr 13, 2024
Dear Shaina, Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Management on Apr 13, 2024
Dear Flor,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Juliano

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Resort and great employers and managers. Great place, very clean and great service at the bars and restaurants. I will be back for my next vacation. Very safe and organize. The place is sparkly clean, the rooms are huge, great bed and great drink on the fridge. Love this place.
Stayed 5 nights in Apr 2024
Response from General Management on Apr 12, 2024
Dear Juliano,We want to express our gratitude for your comments about your recent visit to Occidental Costa Cancún. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Costa Cancún was an enjoyable one. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being while staying with us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the live sports and leisure activities throughout the day with their kindness and professionalism ensuring that all our guests have a nice time and bring back home good memories of their holidays. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We look forward to welcoming you again in the future.Sincerely,

8/10 Good

Julissa Estrella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Management on Apr 12, 2024
Dear Julissa Estrella,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, smaller hotel but very good. Me thing, their food needs to be hotter. Many dishes that should be hot were served cold.
Stayed 9 nights in Apr 2024
Response from General Management on Apr 11, 2024
Dear Christine,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are always open to receiving guests comments as this allows us to continually improve the experience we create for our future guests. We regret not fully meeting your expectations with our gastronomy offer at the a la carte restaurants, our talented chefs strive to offer a good variety of international and local dishes, and your opinion will help our team to continue working to surprise you with culinary offers on your next visit. We hope to have the opportunity to welcome you again in the future.Sincerely,

6/10 Okay

MICHAEL L

Liked: Staff & service
Overall stay was good. However, there are many issues that could be improved upon. Starting with the pool, the towel chair saving should be eliminated. Half of the chairs did not have people in them for most of the day, but towels blocking the chairs for others to use. Both jet tubs in the spa room were not functional. Hot tub was not hot and the jets did not work. Cold tub (60f) was room temperature. Only 1 of 3 treadmills was functional in fitness room. ATM was not functional for my entire stay. I had extremely noisey neighbors, not the fault of hotel, but all doors slam extremely hard. There are no dampening effects. Most restaurants were good. Seafood restaurant was very small portions, but the Italian one was excellent. Staff was very helpful and nice. If you are going for a beach experience, go elsewhere. It is on a channel with a very small and rocky beach.
Stayed 3 nights in Apr 2024
Response from General Management on Apr 9, 2024
Dear Michael,We greatly appreciate the time you took to review your recent experience at our hotel, Occidental Costa Cancún we always strive to exceed guest expectations and your comments will help our teams achieve that goal. We have taken note of the beach chairs, and there were not enough on this occasion, we will verify the options for improvement. We regret that the Spa service could not meet your expectations on this occasion. We are happy that the Italian restaurant was of your liking and we will share the suggestions for the seafood restaurant. We are glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Cancun and this resort, it did not disappoint. Wonderful views, amazing staff, killer drinks. The food was okay at the buffet, but really good at the restaurants on site. Cleanliness was outstanding. I highly recommended the Occidental Costa Cancun Thank you for an amazing experience
Stayed 7 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear Sandra,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún we always strive to exceed guests' expectations and your comments will help our teams reach that goal. We are happy to know that you enjoyed your holidays and your complete satisfaction with the services and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service. Thank you for your kind recommendation and we look forward to welcoming you again in the near future.Sincerely.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Family vacation!
Stayed 5 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear Jason,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

jaime pinon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
?
Stayed 6 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear Jaime,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Kathiresan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at an all inclusive and it was a good experience. Food options were delicious and staff were very attentive. Some food options could be filled more often as they got cold but that was only for a couple options. Our hotel room was decent as well. The A/C started leaking on our second day creating a large puddle in the front of the room, but they sent someone down and he was able to fix the issue quickly. Great customer service. Hotel beach is very nice, though it can get very busy if you don’t reserve a spot earlier. Pros are the hotel is very close to the ferry required to go to Isla Mujeres and the hotel pool is very big and lots of space. Staff in the tour booking area were very helpful as well and helped us book a tour to Chichén Itzá which was excellent. Overall, a good experience at Occidental Costa Cancun.
Stayed 3 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear Kathiresan,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún We always strive to exceed guests' expectations and your comments will help our teams reach that goal. It is good to know that you enjoyed the all-inclusive and the facilities. Our chef's team strives for our gastronomy to remain a very special treat for our guests, and for that, we will share your suggestions with team opinions with our chef's team to improve. We read with surprise your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard and double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests we were not performing to our usual standard on this occasion. We are happy to know your complete satisfaction with our beach location was of your liking, as you mentioned it has the option to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. Once again thank you for your opinion, it was a pleasure reading your feedback, we appreciate your opinion and kind recommendation and we hope to have the opportunity to welcome you again soon.Sincerely,

10/10 Excellent

joseph david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Management on Apr 8, 2024
Dear Joseph,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was small, but perfect for the family to hang by the pool and relax. Restaurant options were limited but for the price, it was more than acceptable. The staff was very friendly and the resort was clean. The rooms were simple and the beds, linens, towels were not of fine quality but they were clean and again that is what was expected. There were not a lot of activities to do at the resort itself, but excursions were available offsite. We always felt safe and we had no problems or complaints.
Stayed 5 nights in Mar 2024
Response from General Management on Apr 6, 2024
Dear Melissa,Thank you very much for choosing us to enjoy your vacation in Cancun and for the time you spent sharing your impressions of your stay with us. We are always open to your comments, as this allows us to continually improve the experience we create for future guests. We are happy to know that you enjoyed most of the services, and we will work on the ones that could not meet your expectations. we agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service for that we appreciate your remarks.We appreciate the time you took to share your opinion, and we hope to serve you again in the future.Sincerely,

4/10 Poor

Nathan

Stayed 5 nights in Mar 2024
Response from General Management on Apr 25, 2024
Dear Nathan,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

8/10 Good

Blaize

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay super clean
Stayed 8 nights in Mar 2024
Response from General Management on Apr 5, 2024
Dear Blaize,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Lori Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Management on Apr 6, 2024
Dear Lori Ann,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

2/10 Terrible

mailka

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The worse room was mine, nothing like the pictures. Hospitality sucked never again.
Stayed 6 nights in Mar 2024
Response from General Management on Apr 4, 2024
Dear Mailka,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

4/10 Poor

Karla

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice location but has some serious issues. Inadequate dining facilities for the number of rooms they have. No hot water in shower which sprayed water over the entire bathroom due to leaks. Electrical plugs are so worn that plugs won't stay plugged in. Oh, and the water was completely turned off at night to the entire hotel! Save your money or go somewhere 4.
Stayed 2 nights in Apr 2024
Response from General Management on Apr 4, 2024
Dear Karla,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

4/10 Poor

Jeffery, Paw Paw

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Was supposed to have two connected rooms, 1st night they were in different builds (we had two 25 year olds with us so me and my wife slept in different rooms) moved us to side by side rooms that was a downgrade but made us sign a no refund paper, still not connecting rooms. Front desk staff was not concerned just said nothing they could do. Manager is the one who finally got rooms next to each other. Last day of the trip there was no running water in the resort , so no way to flush toilets, shower, etc. housekeeping was bucketing water out of the pool like this was normal. Not impressed with this resort at all. Pictures make it look larger than it is. No swim up bar
Stayed 5 nights in Mar 2024
Response from General Management on Apr 5, 2024
Dear Jeffery,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are always open to receiving guests comments as this allows us to continually improve the experience we create for our future guests. We regret that we fell short of your expectation on this occasion through some services. We hope to have the opportunity to welcome you again in the future.Sincerely,

2/10 Terrible

Marilyn Steffany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean around the resort it’s not clear. The resort requires reservations for dinner. Th buffet selection was awful.
Stayed 3 nights in Mar 2024
Response from General Management on Apr 3, 2024
Dear Marilyn Steffany,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

4/10 Poor

Amanda Rose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Management on Apr 4, 2024
Dear Amanda Rose,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

6/10 Okay

Brenda

Traveled with family
Disliked: Property conditions & facilities
All was very good until our last day… no running water. Toilets didn’t flush. Awful 😞
Stayed 3 nights in Mar 2024
Response from General Management on Apr 3, 2024
Dear Brenda,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with last night we will work to improve daily. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

8/10 Good

Jenadene, casper

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean
Stayed 4 nights in Mar 2024
Response from General Management on Apr 3, 2024
Dear Jenadene,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,