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Get an overview of this hotelBeachfront hotel with calming spa services

Location

Nestled on the beach, this Isla Mujeres hotel is within a 10-minute walk of Secreto Beach, Norte Beach, and Mundaca House. Crayola House is 2.5 mi (4 km) away.

Hotel Features

Spend the day relaxing on the beach or pampering yourself at Beach Hotel Na Balam's full-service spa.

Room Amenities

All rooms are individually decorated and offer room service and free bottled water. Ceiling fans, safes, and free toiletries are among the other amenities that guests will find.

Hotel Amenities

Hotel Amenities

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Beach Hotel Na Balam, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like segway rentals/tours.

A complimentary breakfast is offered. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary. This beach hotel also offers an outdoor pool, a garden, and a terrace. Complimentary self parking is available on site. A total renovation of this property was completed in December 2015.

Beach Hotel Na Balam has designated areas for smoking.

  • Airport transportation 
  • Area shuttle (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Free beach cabanas 
  • Beach sun loungers 
  • Beach towels 
  • Beach umbrellas 
  • Pool umbrellas 
  • Free newspapers in lobby 
  • Designated smoking areas 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Front desk (limited hours) 
  • Full-service spa 
  • Garden 
  • Laundry facilities 
  • Library 
  • Multilingual staff 
  • Number of buildings/towers - 7 
  • Number of floors - 2 
  • One meeting room 
  • Outdoor pool 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Spa treatment room(s) 
  • Terrace 
  • Total number of rooms - 31 
  • Tours/ticket assistance 
  • Wedding services 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pool  

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Access via exterior corridors 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Ceiling fan 
  • In-room climate control (air conditioning) 
  • Free bottled water 
  • Free toiletries 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Hair dryer (on request) 
  • In-room safe 
  • Individually decorated 
  • Individually furnished 
  • Iron/ironing board (on request) 
  • Room service (limited hours) 

Where to Eat

A complimentary breakfast is offered. An additional full breakfast is served daily (subject to charges).

Zazil Ha - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby 
  • Segway rental/tour on site 
  • Parasailing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Scuba diving nearby 
  • Snorkeling nearby 
  • Bicycle rentals on site 
  • Playground on site 
  • Scooter/moped rentals on site 
  • Yoga classes/instruction on site 

Spa Services

Water Lily Beach Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Aromatherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 

Hotel Policies

Check-in

Check-in time ends at 11 PM

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM

Check-out

Check-out time is Noon

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No elevators

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Late check-out fee: USD 50
  • Refrigerator fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • balam Hotel
  • Beach Hotel na balam
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

We should mention

Guests must transfer via boat to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.


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