Ratings based on 220 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Germany
Ein Tag wie im ParadiesPosted Sep 22, 2015
Wir waren leider nur einen Tag und eine Nacht da, aber alles war perfekt - das Hotel wunderschön und idyllisch, der Strand ein Traum, das Restaurant super - man hat uns abends einen Tisch am Strand gedeckt und den Weg mit Laternen gesäumt ! Aufpreis dafür nur 10€. Wir waren nicht im Pool - mal ehrlich, wer braucht denn bitte einen Hotelpool, wenn man den schönsten Strand der Welt hat? Und da kann man 100 m weit rein laufen und kann immer noch stehen. Das Personal war sehr, sehr freundlich und wir haben auch Trinkgeld
by A verified traveler from IL
Nice but Would not recommendPosted Aug 21, 2015
the location is great!!! Amazing beach!!!! Exclusive!!! The rooms are VERY clean!!!! Here comes the bad and this is why I wouldn't stay here again... Our room had no TV or phone, there is no staff at the front desk from 8pm to 8am, so when we had to check out at 6am we had to leave our keys on the front desk with a note and no one to give me my credit card back that they take initially.. Had to cancel my card... Also hot water for only 3 -5 mins tops then warm-cold water most of the shower... I paid for ocean front and the ocean view was 90%. Blocked by a talapa building... Also the staff does not aknolewdge when you walk in through the lobby... When I asked about a tv they said "all the rooms have them except yours and one other room", "sorry can't move you we are booked"....
for Couplesby A verified traveler
magnifica ubicación y lugar muy belloPosted Jul 17, 2015
Pros: la palya
Cons: cheq out
la ubicacion del hotel en la playa norte de isla mujeres es magnifica, su playa muy limpia y amplia. la comoda del hotelñ buena.
for Couplesby Jess from Adelaide, South Australia
Paradise right on the beachPosted Jul 11, 2015 on Hotels
Wonderful hotel right on the beach.
for Business Travelersby A verified traveler
PessimoPosted Jun 13, 2015 on Hotels
Horrível! Escolhi o hotel, devido a avaliações no tripadvisor, porém não consegui ver pontos positivos no hotel! Wifii só na recepção! A conta do bar não é ligada ao hotel, então tínhamos que estar com dinheiro para pagar, o quarto fede muito!!! Quando chegamos, fizemos o check in e queríamos um banho, entramos no quarto e estávamos sem água, quando voltamos à recepção, avisaram que havia estourado um cano. Pq não avisaram no momento do check in? 2 minutos antes??? Piscina e jacuzzi sujas, não há bar para atender a piscina. O quartos pool view são do outro lado da rua, não possuem telefone ou frigobar. O café da manhã não é buffet e o hotel da como cortesia o mais simples do cardápio do restaurante, que vem frutas 4 torradas pequenas e uns bolinhos. Muito fraco! Tudo isso em uma única diária! Simplesmente não da! Não recomendo.
for Couplesby A verified traveler from Florida
Back Again for a Stay at Na BalamPosted Jun 3, 2015
Pros: Great location on beautiful Playa Norte beach On site restaurant Zazil Ha for breakfast (our rate included a continental breakfast) lunch and dinnner
Cons: They don't offer Wi Fi in the rooms--only in lobby and restaurant.
Location: On Playa Norte beach--they have chairs a palapas for guests as well as food and beverage service Town is close with many restaurants and bars
We stayed at Na Balam in 2013 and loved it. We went for a music festival--Island Fest. When it was decided to hold the Island Fest on Isla Mujeres again this year we of course decided to stay at Na Balam again. We highly recommend the suite with the plunge pool. Having your own little pool to cool off and overlooking the beach is heaven. Some reviewers complained about the noise from Fenix bar next door but we found that the loud music was more in the weekend afternoons. The staff is very nice and helpful. Check-in went smoothly. We had and issue with the in room safe and the TV and they responded very quickly and fixed both. Our room had a king size bed (very comfortable) and a sitting area. The room was clean and well laid out--plenty of drawers. Our room did have a TV but several other guests mentioned their's did not--last time none of the rooms had TV's so maybe they are just starting to put them in.
for Everyoneby A verified traveler from Los Angeles
Amazing and unexpected!Posted Jun 2, 2015
The room was much bigger than expected. Everything was very clean. Staff was super friendly. The location was perfect. Not too far from the main roads (walking distance) and not too close. The beach is a few steps away and beautiful. Definitely one of the best vacations I've ever taken!
for Studentsby A verified traveler from Florida
Great value on a wonderful island.Posted Jun 2, 2015
Pros: The cleanest, most beautiful beach. Very nice, tropical, clean pool. Great location. Super value.
Cons: Rooms were very simple. No coffee, poor water pressure, no décor. Lighting around the grounds was dim, led to a couple of trip and falls.
Location: Easy walk to Hidalgo Street, the area dining and shopping center.
Very clean, nice hotel. Only 31 rooms made it very quiet and intimate. Lighting around the buildings was non existent, led to a serious trip and fall. Staff was great, very helpful. Rooms are super simple but clean, don't expect luxury. Overall, a nice kicked-back hotel with good food and the greatest location.
for Everyoneby A verified traveler from Olivos
Muy lindo hotel excelentemente ubicado.Posted May 31, 2015
Las instalaciones son óptimas y la playa increíble. Puntos negativos: Pagamos una habitación con vista al mar y solo se veían palmeras. La habitación no estaba lista en el horario del check in. No andaba el agua caliente del lavatorio.
for Everyoneby A verified traveler from Port Townsend WA
Wonderful placePosted May 15, 2015
We have seen Isla Mujeres change. Na balam has grown larger with more buildings. It used to be an even quieter paradise. But the charms remain 25 years later. Best beach, recently widened. Simple lovely rooms. Nice little continental breakfast included. Comfy restaurant. The menu needs work. The food is scimpy and bland. The desk staff needs some training perhaps. But we had a wonderful 10 days in this hotel. We walked the beach and windy promenade. Walking into town to shop and eat was also easy and enjoyable. Fabulous.