Ratings based on 231 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveler
Flott beliggenhetPosted Nov 24, 2015
Lite imøtekommende resepsjonsansatte, ellers bra, rot med bookingen. Ingen kjøleskap eller wifi på rom. Hotellets beliggenhet rett på stranden trekker opp.
by A verified traveler
Posted Nov 19, 2015
beautiful beach however, many tour boats anchor just off the beach and most are rather considerate about the volume of music they play, but there are always a few that blast their music exceptionally load. One boat arrived at 10am and left at 10 pm after a sunset water laser light show to music that could be heard streets away from the beach. Then we had construction going on all day at the hotel which we were not informed about when we booked. Continental Breakfast is included but it doesn't take much imagination to change it up a bit. The same fruit coffee and one side toasted only cold bread.
for Everyoneby A verified traveler from Victoria, BC Canada
What a fabulous, relaxing little piece of heaven!Posted Nov 19, 2015
Location: close walk to all the shopping and restaurants.Beach is fabulous! Close walk to rent a golf cart to tour this beautiful little island
We fell in love with this little piece of heaven.Short walk from the ferry and to shopping and restaurants. Staff is friendly but not all staff speak english so we are going to learn, afterall we are in their country! Room overlooked the beach and had a private pool. Breakfast was delightful and beach was magical. We will be back!
for Everyoneby A verified traveler from Washington DC
Serenity Disappearing over YearsPosted Nov 16, 2015
Pros: The grounds were kept clean and lovely, even in the rain they kept it in great shape. Also the beds on the beach were nice for the hotel guests.
Cons: Consistency and having the breakfast served on time. It begins at 7:30 which is a decent time but it would be nice if coffee were served before.
Location: Shopping and dinner within walking distance. Great beach area with snorkeling.
We have stayed at this hotel on and off for many years. Each time we come back we notice many more boats from Cancun hauling tons of people to this remote area which really destroys the entire reason for coming here. It's sad that everyone wants a piece of the beauty. It's understandable why but you would think that some areas would want to protect what they have. I guess it's all public beach. The locals have done a good job trying to keep the beach area protected. Some of the hotel staff have been here for years and they all try to have a great attitude. We normally tip a bit during our stay but we usually give bigger tips at the end of our trip after we determine who all does an outstanding job. This time they decided to add a standard 15 percent to the bill whenever they wanted and we did not like the inconsistency of this. The breakfast in the past included more and they did a good job with presenting the fruit plates. The first day of our breakfast was chaotic and thrown together. Overall they were on top of it but just at times seemed unorganized. The chicken nachos seemed the best choice for something off the menu but I don't recommend the tuna salad. There are many other options on the island to eat versus this place. One thing we were surprised was the fact they took down the hammocks. We always looked forward to them. It would be nice to have a mini fridge in the room too....especially on a hot day. It's like they want you to buy everything from them
for Everyoneby A verified traveler
Close to beachPosted Nov 7, 2015
Unfortunately, there is a lot of construction going on right now. It took away from the beauty. The room was very close to yoga shala and they had a boot camp work out at 7am (which was very loud). Followed by construction starting at 8. Needless to say we didn't sleep very much. Other than that this property is beautiful and should be nicer once their projects are completed.
by A verified traveler from Phoenix, AZ
Relaxing location and a spectacular beach area.Posted Oct 23, 2015
Pros: The beachfront restaurant/bar, the beach itself (Playa Norte), the staff was great.
Cons: I had an upgraded room and it was still bland and I didn't find it comfortable at all.
Location: Beach, SCUBA, snorkling, turtle farm, playa norte, punta sur
The location is great, beachfront area is the best part of staying here. The restaurant/bar area is right there on the water, food is good not great (kind of pricey). Hotel staff is very accommodating and friendly. I didn't care for the rooms as they were bland and not very comfortable.
for Everyoneby A verified traveler from Germany
Ein Tag wie im ParadiesPosted Sep 22, 2015
Wir waren leider nur einen Tag und eine Nacht da, aber alles war perfekt - das Hotel wunderschön und idyllisch, der Strand ein Traum, das Restaurant super - man hat uns abends einen Tisch am Strand gedeckt und den Weg mit Laternen gesäumt ! Aufpreis dafür nur 10€. Wir waren nicht im Pool - mal ehrlich, wer braucht denn bitte einen Hotelpool, wenn man den schönsten Strand der Welt hat? Und da kann man 100 m weit rein laufen und kann immer noch stehen. Das Personal war sehr, sehr freundlich und wir haben auch Trinkgeld
for Familiesby LAURENT
Posted Aug 25, 2015 on Hotels
for Couplesby A verified traveler
Beautiful location, disappointing front desk staffPosted Aug 21, 2015 on Hotels
Ended our trip here. At check in we patiently waited with our bags as front desk was on phone. After he hung up he ignored us. We said hola... nothing. Said we were there to check in and he said OK. That continued - staff would never greet us. Only wi-fi in the lobby/restaurant. Staff didnt tell us there was a room with fans off the lobby we could use - we found it after a day (mosquitoes in the lobby). I asked about the yoga - a main reason we booked. Was told "Oh, the yoga teacher just left.... maybe there will be some on Sunday, I don't know." (We were leaving Monday). Great. Told us nothing about the pool/spa. There is no local info in rooms, you need to do all your research online, which you must go to the lobby to use..! Room is sparse. Clean - housekeeping staff did a great job and were friendlier. No personal touches, artwork etc in the room. One lumpy pillow each. TV, but no fridge - frustrating since you need cold drinks in Mexico! Breakfast was OK. Cut up fruit and a few pieces of bread/cake, with tea/juice. Restaurant staff are nice and it has a fantastic setting on the ocean. They seem to do bar service out to the beds and palapas outside, but we were not sure if you had to rent them as a hotel guest (again never explained!) so we did not use them. It's a shame, as pleasant staff, a few artistic touches, wi-fi in rooms and a fridge could make this hotel really special. It is a fantastic location right at the tip of Playa Norte and the buildings are gorgeous.
by A verified traveler from IL
Nice but Would not recommendPosted Aug 21, 2015
the location is great!!! Amazing beach!!!! Exclusive!!! The rooms are VERY clean!!!! Here comes the bad and this is why I wouldn't stay here again... Our room had no TV or phone, there is no staff at the front desk from 8pm to 8am, so when we had to check out at 6am we had to leave our keys on the front desk with a note and no one to give me my credit card back that they take initially.. Had to cancel my card... Also hot water for only 3 -5 mins tops then warm-cold water most of the shower... I paid for ocean front and the ocean view was 90%. Blocked by a talapa building... Also the staff does not aknolewdge when you walk in through the lobby... When I asked about a tv they said "all the rooms have them except yours and one other room", "sorry can't move you we are booked"....