Ratings based on 662 Verified Reviews

3.5 out of 5
70% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Horrible just go elsewhere not worth it!

Posted Jul 12, 2017
The customer service is not acceptable they only care about getting your money. The hotel is old and not worth the money.
Comment from Hotel Management
Jul 15, 2017 by General manager, Hotel Management
Dear Guest, Thank you so much for sharing your latest experience at Bel Air Collection Resort & Spa Cancun, and thank you for the feedback regardig, your remarks help us improve in order to keep a high level of satisfaction among our beloved guests. Please be sure we will follow up with every single one of your comments. Warm regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Amarillo,Texas

Close to de beach and acecible transportation.

Posted Jul 9, 2017
The hotel is comfortable its worth what you pay for. Staf are very friendly and it's bery clean. The only problem i had was they don't give me the room that i request andothwr problem the restroom has not vetilation, no open window or the inhalation fan. But i like everything else. I'll recommend it and come back to this hotel.
Comment from Hotel Management
Jul 13, 2017 by General manager., Hotel Management
Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon and create more memorables moments. Many thanks for your valuable feedback. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

oscar cancun nice front beach

Posted Jul 5, 2017
Pros: location
Cons: activities
Location: beach airport
nice clean beach personal very friendly good to couples
Comment from Hotel Management
Jul 8, 2017 by General manager., Hotel Management
Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon and create more memorables moments. Many thanks for your valuable feedback. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Cancun on a Budget!

Posted Jul 2, 2017
Pros: Location and price
Cons: The room key is so sensitive we couldn't store it anywhere in a purse with other cards because it was demagnetized. Check in is at 3p
Location: Eat, drink, shop, beach, pool, water sports
Room has refrigerator and right across the street from a local mini mart. Take the R-1 or R-2 bus to the plaza Kukulcan or Las Islas for 12 pesos a person. Great location at a budget and mostly an adult hotel so that was nice. Although the facility needs some repairs it was nothing that interrupted our stay so if your a person who cannot enjoy a good deal with a great view then this may not be the place for you. We have stayed here for the past three years and we really feel comfortable here.
Comment from Hotel Management
Jul 8, 2017 by General manager., Hotel Management
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused you, we would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback. Cordially
4 out of 5
Recommended
for Everyone
by A verified traveler

The beach is beautiful and the staff was awesome.

Posted Jul 1, 2017
Stayed at Bel Air for one night while traveling through Cancun. It looked exactly like the photos on website.
Comment from Hotel Management
Jul 8, 2017 by General manager., Hotel Management
Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon and create more memorables moments. Many thanks for your valuable feedback. Best regards
3 out of 5
by A verified traveler

Cheap

Posted Jun 30, 2017
You get what you pay, did not have available taxis, staff a bit rude, wont return
1 out of 5
by A verified traveler

Do Not Stay Here. Looks can be deceiving.

Posted Jun 7, 2017
So disappointed in our experience and for money paid to stay here for the week. We would never stay here again.
Comment from Hotel Management
Jun 20, 2017 by General manager., Hotel Management
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused you, we would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned in order to meet their needs and fulfill your expectations. . Many thanks for your valuable feedback. Cordially
2 out of 5
by A verified traveler from Baddeck. Nova Scotia

Posted May 4, 2017
Pros: The beach and the view from the room.
Cons: There was a bad smell in the room and the ar condition didn't work.
The hotel's location was great and the view from the balcony stunning. The staff was helpful though the wait at the desk was extremely long... We were charged 75.00 USdollars for a snack of chips and salsa instead of 75 pesos.... We are pretty upset about that.
Comment from Hotel Management
May 22, 2017 by General manager., Hotel Management
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused you, we would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback. Cordially General manager.
1 out of 5
by A verified traveler from WEST MEMPHIS AR

MOST BORING PLACE EVER

Posted May 1, 2017
Pros: NOTHING
Cons: EVERYTHING Needs to have some kind of entertainment for guests to do. Staff also needs to be nicer.
Location: At almost the end of Hotel Zone so if you want to do anything you have to take the bus.
This is the worst place to stay. It is so dead and boring it sucks. You can't even order food from restaurant and take it to your room. Our lagoon view consist of old trucks, old tore up lounge chairs, bags of sand and junk in the back of the place. Totally sucked. I would not recommend this place to anyone that wants to go to Cancun and have a good time. Only a couple of the staff members were nice. There was actually a couple that were very rude and acted like you were unimportant.
Comment from Hotel Management
May 22, 2017 by General manager., Hotel Management
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused you, we would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback. Cordially General manager.
4 out of 5
by Rachel

Older Property, Nice Staff

Posted Apr 8, 2017 on Hotels
The room was not as the pictures showed. Jacuzzi suite had no balcony we moved to a balcony room, requested a refund for the upgrade we did not use. The sliding glass doors are sketchy.
Comment from Hotel Management
Apr 10, 2017
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused you, we would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback. Cordially Roberto Díaz General manager.