Ratings based on 464 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Lebanon

Posted Aug 30, 2015
Pros: pool
Cons: facilities
It's affordable but the food was bad and the facilities not so good. When we booked the room we asked for a king bed, instead got two double beds. There was air conditioning above our room so it was noisy at night.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2015
I got a beach view suite. I was disappointed in how the room was. No shower door, bathroom door wouldn't close. Patio door wouldn't lock. AC wouldn't cool the room. The pool was amazing tho. Perfect view from room & pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from fort worth,texas

Good hotel for the price

Posted Aug 11, 2015
We had a good experience. The breakfast buffet was good.It would be good for breakfast to start at 6am. The room was big and clean, ocean-view. We got treats at night on some nights. Hotel is on a private beach and close to the airport. We also received drinks when we arrived. They have free drinks and snacks in the evening. We were on the 2nd floor and our front door faced the lobby so it was noisy at night because of the music.
2 out of 5
by A verified traveler

As fotos enganem

Posted Aug 5, 2015
O hotel é bem acabado, para resolver coisas básicas com a recepção está difícil.
4 out of 5
Recommended
for Everyone
by A verified traveler from Va

Relaxing Resort

Posted Aug 1, 2015
Went for my honeymoon with the wife. Staff is pleasant and very attentive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, La

A Cozy hotel right by the beach

Posted Jul 28, 2015
Pros: The friendliness and readiness of the staff to be at our service. They made us feel special. Loved the pool.
Cons: The waiters in the restaurant didn't speak much English. Luckily the menu was both in English and Spanish, so it wasn't a big problem.
Location: Everything is easily accessible by bus. No need to rent a car. There is a nice restaurant very close by, on the opposite side of the hotel and an OXXO
We were greeted very warmly, starting with the glass of refreshing beverage and then the smile, efficiency and readiness to answer all our questions by Jazmin, the lady that checked us in. We liked the color solution in the whole hotel- white and red. The room was clean, and was kept clean till the end of our stay. The housekeeper was very good. The only problem we had was a leak in the bathroom from the air-conditioner but as soon as we informed the staff it was fixed immediately. The other thing was we couldn't use the remote control. I didn't inform the staff until the last but one day. As soon as I let them know, two men came and exchanged the TV set and gave us a new remote control. Loved the fact that the hotel was so close to the beach and we could take long walks. Alan the entertainer/DJ was great. But our favorite staff member was Jazmin- she answered all our questions, advised us what to see, where to go, and both Jazmin and Alan's English were great.
3 out of 5
by A verified traveler from mcallen,tx

excellent beach access and pool

Posted Jul 27, 2015
Pros: good swimming pool, nice location.
Cons: cold beer, better menu
A/C was not working properly, thanks God all day we were gone visiting recreational parks but temperature never went down to sleep comfortable. missing door at the shower. the beer served in the lobby bar was not cold enough.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area, CA

Exceptional staff makes for happy vacationers

Posted Jul 24, 2015
We thoroughly enjoyed our stay at the Belair. Upon arrival we were greeted with a nice cold glass of wine and smiling faces. Suzy helped check us in and she was amazing! We had paid for a lagoon view but we were pleasantly surprised with an ocean view upgrade at no extra charge. The hotel itself is pretty small and starting to show its age. The a/c in the room could have worked a little better but was sufficient. However, we had no problem overlooking these small problems seeing as how the staff was so good to us and ensured we had an enjoyable stay. Maynor, our "chamber maid" does an exceptional job in cleaning your room and he goes above and beyond to make sure you're comfortable. Don't forget to take some time to lounge out at the very nice pool area. It was never too crowded and we easily found some chairs to soak up the sun on a consistent basis. Our poolside server, Maricela, tended to our every need and took the time to connect with us on a personal level, a nice touch. During our stay we went out on the beach late at night and could see a plethora of giant turtles digging in the sand to lay there eggs, how cool is that!! I literally cannot say enough good things about the staff, who make up for any shortcomings of the property itself. I would not hesitate to stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in first line of the beach,but old!!!

Posted Jul 20, 2015
Good view from balcony on the sea.Good location!But everything old need renovation!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Good

Posted Jul 15, 2015
The hotel staff was very accommodating and helpful. The hotel itself needs a little renovating but overall it's nice. Valentin, Diego and Enrique was very attentive with the food and beverage service at the pool. Overall, it was a good experience.