Ratings based on 484 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from rio
Suítes com vista para o marPosted Nov 19, 2015
O hotel tem uma estrutura antiga mas é bem cuidado. Vale a pena ficar em um quarto com vista para o mar, a piscina com borda infinita é um belo visual também. Não escolhi o all inclusive então não poderia avaliar os serviços, ficamos sete dias em Cancun e aproveitamos mais os passeios em vez de ficar no hotel. Fica afastado do centro mas os ônibus passam o tempo todo na porta
for Everyoneby A verified traveler from Salt Lake City
Posted Nov 19, 2015
Location: Easy commute you can just take the R1 or R2 bus access to coco bongo
The staff is very helpful but the restaurant is not that good tho
by A verified traveler from VA
OverbookedPosted Nov 19, 2015
Location: Beach - seaweed everywhere!!
This trip was a long weekend getaway to celebrate my birthday. Our first trip to Mexico - very disappointed!! We sat in the lobby for 3 hours waiting to check in. Then were told that they were overbooked & needed to send my husband & I to another hotel for the first 2 out of 4 nights of our trip. We rode for 2 hours in a vehicle with no A/C. This alternative hotel was awful & had no beach access!! The food was terrible!! Even the margaritas were poor in quality! The villa that we stayed in was much smaller that what I booked on line & jacuzzi tub didn't even work! In the middle of nowhere with nothing to do. When we finally arrived to the actual hotel we did book - it left alot to be desired. Beach has seaweed everywhere!! Pool was ok. Staff was ok. It was rated 3.5 stars - it should be 1.
for Everyoneby A verified traveler from Dallas Tx
Nice hotel & staffPosted Nov 6, 2015
If your looking for a great stay I recommend this hotel. Granted a little update will help but the staff was amazing from the time we arrived to the time we left. The view is amazing.
for Everyoneby A verified traveler from Gaithersburg, MD
2015 CancunPosted Nov 4, 2015
Pros: The lobby staff (Jazmin and Daniela), wait staff (Marisela, Alonso, and Valentin) and bartender (Irving) were friendly and provided excellent service!
Cons: The AC in my room cut off several times even though the maintenance crew made a few attempts to remedy the problem
Location: The restaurants and nght clubs are a short taxi ride away.
This is a decent hotel with a fantastic staff. I stayed in a large room with an ocean view that included the jacuzzi tub. The resort grounds, restaurant, pool and room were clean and well maintained. This is a perfect hotel to visit during the fall if you prefer quiet as the there were not many guests when I was there. The beach is well maintained as well.
for Everyoneby A verified traveler from zapopan
hotel con buenas ubicación y playa muy limpiaPosted Nov 4, 2015
El hotel está algo viejo pero tiene excelente ubicación, y la diferencia la hacen las personas que trabajan ahí todas súper hamables!!
by A verified traveler
not the bestPosted Oct 17, 2015
Pros: not a lot
Cons: all of it
Location: nothing near by
the hotel on entry gives a false impression, with the sea view in the background and flowing drapes in the entrance hall. The staff bend over backwards to help you , but there is no hiding the fact the hotel is very dated and need of some major upgrades. the room had lovely views over the beech but the sliding windows did not shut properly which let the wind blow into the room all night....the music during the day was the kind for twenty year olds and it never let up all day until 9 or 10pm. it was very load ...the staff are constantly after you to order things from the bar or food, when we just wanted to be left alone. a fair distance from anywhere ...and taxis are a must to go to other places.
for Everyoneby A verified traveler from Tlaxcala
Lo que esperabaPosted Sep 24, 2015
Sólo lo utilizamos para dormir!! Pero fue una atención y comodidad desde que llegamos!! Las amenidades y detalles para nosotros fueron las mejores!!
for Everyoneby A verified traveler from Niterói, Rio de Janeiro
Em frente ao marPosted Sep 2, 2015
Pros: O fato de ser na beira da praia, piscina, quarto espaçoso e serviços do hotel.
Location: Próximo aos bares e boates.
Hotel bem localizado, meu quarto tinha vista para o mar e para a lagoa. Hotel com boas estrutura, localização e atendimento. Piscina infinito grande e muito bem conservada. Espreguiçadeiras com barracas do hotel na areia e serviços de garçom. Boa infraestrutura e funcionários sempre solícitos. Adorei minha estadia, indico o hotel e quando voltar à Cancun me hospedarei novamente.
by A verified traveler from Lebanon
Posted Aug 30, 2015
It's affordable but the food was bad and the facilities not so good. When we booked the room we asked for a king bed, instead got two double beds. There was air conditioning above our room so it was noisy at night.