Ratings based on 1,990 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from North Carolina

Great All-inclusive Adult Only Hotel!!

Posted Jul 13, 2017
Pros: Staff, food and beverage, service, rooms, beach area, showers, privacy, stocked bars, beds at beach, shade structures, catamaran trips!
Cons: Food at cookouts. Padding on beach chairs (almost none). Something other than seafood at El Mar. Computers in game room not good.
Location: Great private location...I hope they don't build up too much in this area. Really stayed on property the entire time...why leave paradise.
Beloved is a great all-inclusive adult only hotel that is very private and is within a gated area of Cancun. From the second you arrive to the second you leave, you will enjoy your entire experience especially if you like a quite peaceful beach hotel. Check-in was fast and easy (rooms available for us arriving at 3). Rooms are fantastic (stayed in building 2 with nice but limited ocean view). Rooms have everything you need with great rain showers. Safe, coffee maker, mini bar stocked, snacks, walk in closet, nice balcony, hot tub looking out towards ocean, etc. Great beach area beds/chairs with ample shade structures. Service at the beach is incredible (Alex is fantastic with help from Jesus). Beach Concierge Jarred was very helpful every morning getting us set up. Maid service for rooms and mini bar/snacks refills folks are great! We mostly ate in Aroma in morning and the guy making omelets was fantastic...even remembered what I liked after a few days. Isla Grill (great waiters and food) and Aroma for dinner most nights was all great. We went next door to Excellence for dinner 1 night as allowed and ate at Italian place...was good, not great. We did 2 catamaran sailings with Roosevelt who was great with us!! There was fireworks on July 4th and fire show..plus cookout (food just ok at cookout). Hotel was full but you can never tell...plenty of room at beach and pools. Met the new GM at social Wednesday night - coming over from Excellence and seems nice!
Comment from Hotel Management
Jul 18, 2017 by Community Manager, Hotel Management
Dear Robert, first and foremost, thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for sharing your wonderful experience with all Expedia user. It brings us much satisfaction to know how much you enjoyed your holiday at the hotel and that our amenities, outstanding facilities, comfortable rooms, exquisite culinary services and thoughtful staff was the reason thereof.Rest assured that we will share your beautiful comments with our colleagues on property, especially Alex, Jesus and Jarred. They will be more than happy to receive your compliments! We also appreciate your feedback about the computers, beach chairs and alternative dishes at El Mar restaurant. Please know that your feedback will not go unnoticed. Once again thank you for your review and know that we all look forward to welcoming you and your beloved one back to 'paradise'. Please receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
This place is amazing. Planning to go back. Great pools, beach, food and staff. I was in a Casita with my own pool which really topped off the experience.
Comment from Hotel Management
Jul 18, 2017 by Community Manager, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean getaway and for sharing your experience with all Expedia users. We are delighted to know that our immaculate beach, exquisite culinary options and attentive staff made your stay even more enjoyable. Please know that we all look forward to welcoming you back for another excellent stay. Receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Perfect place to relax and enjoy yourself.

Posted Jul 12, 2017
The Beloved Resort exceeded our expectations. The staff made us feel comfortable. We came as guests and left as friends. Miriam in the hotel lobby bar is such an assest to this Resort. She made us feel like we were walking into a friends home everytime we came in.
Comment from Hotel Management
Jul 18, 2017 by Community Manager, Hotel Management
Dear Mary Grace, thank you for your preference in Beloved Playa Mujeres, and for sharing your warm experience with all Expedia users. Please know that it brings us much joy to know that you and your beloved one had such a great time at the hotel and that our relaxing atmosphere and thoughtful staff made your holiday even more meaningful. Rest assured that we will share your beautiful comments with all our colleagues on property, especially our valuable staff member Miriam. They will be more than happy to receive your compliments! We truly hope to have the privilege to welcome you back to our home. As the saying says: Mi casa es su casa! Receive our warmest wishes from Cancun!
4 out of 5
Recommended
for Couples
by A verified traveler from Texas

Beautiful hotel, with a few disappointments

Posted Jul 9, 2017
Pros: Beautiful, spacious room, friendly staff who were always doing "excellente", private pool with my room, and the spa was amazing!!!
Cons: 1) The food taste and better options. (At least one buffet) 2) The ridiculous "elegant" sandal policy should be reviewed and better explained.
Location: Beach, snorkeling, wave runners, paddle boarding, and parasailing
My wife and I recently celebrated out 30th anniversary at the Beloved Playa Mujeres by Excellence All Inclusive in Cancun. Upon arrival, we were greeted by the staff and were quickly processed through our check-in. The hotel graciously gave us an upgraded room that included a private deck and pool. The pool was well taken care of and the furniture on the deck was very comfortable. The room was clean and beautiful, and the turn-down service at night was superb. The room was well-stocked with drinks and snacks. The staff accommodated our specific requests when stocking our refrigerator and got it right each time! The shower was phenomenal!!! I would HIGHLY recommend the hydrotherapy and massage in the spa. Both experiences were wonderful and had we stayed longer we would have certainly used them both again! Although the hotel was full, nothing felt full and the noise level was minimal, so it was very relaxing. Overall, I would certainly recommend this hotel for adults!!! The disappointments were minimal, but they did impact our stay: 1) The staff carts that started rolling every morning at 5:30am woke me up early. I understand the beachside restaurants need to be restocked, but perhaps a late night stocking could take place or they could find a way to make the carts quieter. 2) The internet is not consistent, but that is an issue in most countries which I have visited. 3) The sandal policy for men is not well communicated in writing. Wear closed-toe and you'll be fine.
Comment from Hotel Management
Jul 11, 2017 by Community Manager, Hotel Management
Dear Kevin, We would like to thank you for choosing Beloved Playa Mujeres as the host of your Caribbean anniversary celebration and for sharing your experience with all Expedia user. It brings us much joy to know that you had a great time at the resort and that our attentive staff and outstanding facilities made your celebration even more memorable. We take the opportunity to remind you and all Expedia user that some of our restaurants demand a stricter dress code to preserve the luxurious atmosphere that distinguishes Beloved Hotels for the enjoyment of all of our valued guests. Furthermore, we also appreciate your feedback about the culinary options, staff carts and internet which serves us to review our standards and implement necessary improvements. Please receive our best wishes and greetings from Cancun!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 9, 2017
Beautiful Hotel.. staff was amazing.. Food was excellent!! Beloved could use a Beach Bar open for evenings. . Cause closer to the ocean less mosquitoes In the Evenings there was only an inside lounge and an outside inland lounge in which you couldn't sit there because because of mosquitoes and no air moving and zero ceiling fans or tiki torches for mosquitoes..
Comment from Hotel Management
Jul 12, 2017 by Community Manager, Hotel Management
Thank you for your preference and for sharing your experience with all Expedia users. We are very happy to know that our excellent culinary options. thoughtful staff and relaxing atmosphere made your Caribbean getaway even more enjoyable.Furthermore, mosquitos are insects pertaining to the caribbean climate, however at Excellence Playa Mujeres strict fumigation procedures are implemented in order to avoid this type of event. We also appreciate your valuable feedback about the beach bar which serves us to evaluate our standards and implement necessary improvements. We hope to have the pleasure to welcome you back for another excellent stay. Receive our warmest wishes from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Jul 6, 2017
Great hotel and friendly staff. Rooms are very nice.
Comment from Hotel Management
Jul 7, 2017 by Community Manager, Hotel Management
Dear Jose, thank you for your preference! We are pleased to know that our attentive staff and comfortable rooms made your stay with us even more memorable. Please know that we will be more than happy to welcome you back for another beloved experience! receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
The service is amazing. The workers always go out of their way to make sure you and your needs are taken care of wheather that's a mojito while you laying on the beach or hot steak at 3 in the morning.
Comment from Hotel Management
Jul 5, 2017 by Community Manager, Hotel Management
Thank you for your preference! Beloved Playa Mujeres prides itself on providing a retreat offering relaxation, outstanding facilities, thoughtful staff and culinary options.Therefore, it gives us an enormous fulfillment to know that our goal of delivering excellent service in a luxurious fashion has been achieved. We thank you for your review and we hope to have the opportunity to welcome you back for another wonderful stay with us. Please receive our warmest wishes from Cancun!
4 out of 5
Recommended
for Couples
by A verified traveler from Guatemala

Posted Jul 3, 2017
Cons: more staff at the front desk
Location: THERE is no convenience store or drugstore nearby. Keep that in mind before arriving to the resort
Best place to lay down and just relax, No Spring-Breakers or Heavy Drinkers. The resort itself also has several wellness activities if you are into that In your reservation DON'T BOOK the CASITA, or any other higher category room, Upon your chek In ask for any other room available, and they will grand you the room for less than the usual rate per night.(on low season)
Comment from Hotel Management
Jul 18, 2017 by Community Manager, Hotel Management
Dear Ricardo, allow us to thank you for your preference! We are pleased to know that you had a great time at the hotel and that our relaxing atmosphere and outstanding facilities made your stay even more enjoyable. Please be advised that Beloved Playa Mujeres is a secluded hotel that prides itself on providing a retreat offering relaxation, romance, peace, and luxury. The hotel is located in the tranquil Caribbean setting with easy access to an extensive spa and fitness facility, a variety of fine dining, boating and fishing, and a host of many activities on sea and sand. We also take this opportunity to kindly recommend all our Expedia users to book the suite of their preference before hand in order to receive the desired room view and amenities. A room upgrade is always available on property according to room availability. Once again, we thank you for your preference and look forward to welcoming you again for another relaxing stay. Receive our warmest greetings from Cancun!
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Overall Very Nice, but issues with A/C in room

Posted Jul 3, 2017
Pros: Great location by the beach, excellent grounds and landscaping. Pools were fantastic. Food was consistently good quality. Staff were very friendly.
Cons: The maintenance staff should have come back later and closed the window they left open, and the sushi chef should listen to customer requests
Location: Swimming, sunbathing, snorkeling
We were very happy when we arrived, however the A/C in our room was stuck on 65 degrees and for the first two days we were very cold. We finally complained, and they "fixed" it. However part of their "fix" was to open a window that was concealed by a curtain. This resulted in the A/C staying off and our room becoming extremely humid - there were puddles on the floor, and the sheets were wet. We complained again a day later and the maid finally noticed the window open. About a half day after the window was closed, the room returned to a normal humidity and temperature and we were able to enjoy the rest of our stay. I had two complaints about the food: (a) only one bartender bothered to use a strainer on blended drinks, 90% of the Pina Coladas we ordered had large blocks of ice in them, and (b) the sushi bar insisted on using about 3x the normal amount of rice (about 1" of rice) on each piece of nigiri sushi - even after we requested less rice! If it were not for these issues, I would have rated the resort extremely highly as we were very pleased with everything else about the resort.
Comment from Hotel Management
Jul 17, 2017 by Community Manager, Hotel Management
Dear Alec, please allow us to thank you for your preference in Beloved Playa Mujeres and for sharing your fantastic experience with all Expedia members. It brings us much joy to know that you had a wonderful time at the hotel and that our relaxing atmosphere, attentive staff and outstanding facilities made your holiday even more enjoyable. Given your feedback about the food, we apologize for not exceeding the expectations. The staff’s behavior described in your letter is certainly not the standard that we are known for and we deeply regret this situation. Our expert Chefs and Kitchen Staff are committed to provide our guests with an excellent dining experience. By standard, the best quality ingredients and beverage selection are carefully selected to provide a variety of culinary options that are outstanding in taste and presentation; which in turn are also designed to ensure the full satisfaction of our guests. Furthermore. we also thank you for your feedback about the A/C which in turn serves to review our standards and procedures and implement necessary improvements. Please know that we all look forward to welcoming you back for another great stay. Receive our warmest wishes from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel ever

Posted Jul 3, 2017
Truly one of the best experiences I have ever had. When they say all inclusive they meant all inclusive! Everything was free with sooo many things to chose from. I can't wait to go back!
Comment from Hotel Management
Jul 4, 2017 by Community Manager, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for sharing your experience with all Expedia users. We are delighted to know that you had a wonderful time at the hotel. Please know that it will be a privilege to welcome you again for another excellent experience with your beloved one. Please receive our warmest greetings from Cancun!