Ratings based on 1,969 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Nice hotel for couples, relaxing, friendly staff

Posted Jun 23, 2017
Perfect hotel for couples, honeymoon and special occasions. Quite and relaxing, private beach. All staff are very friendly. Restaurant food servings are a little slow but no one is in any hurry during vacations. There are not many activities in the hotel. Gym, spa, pool, board games, game room, table tennis, etc are available. Certainly, there are water activities on the beach. Kayak and snorkeling are included. Motor activities are extra fee. Rooms are very nice, large with hot tubs, huge barcony, comfortable bed. There is a minibar inside the room. It is not so mini with 5 full size liquor plus many stunts inside the refrigerator. The minibar gets refill daily. Guests seem to stay inside the room, I guess, since I do not see many people in the resort. I was told the hotel was 100% occupied. I highly recommend this hotel if you are looking for a relaxing vacation. If you are looking for lots of activities, this may not be for you.
5 out of 5
Recommended
for Couples
by A verified traveler from Houston, Texas

Over the top experience

Posted Jun 11, 2017
Pros: Clean, huge rooms, Nice ac, Food, beach chairs and beach services
Cons: Have traditional Mexican food, add a bar near the pools area (near Natura bar) for easy access from pools
Location: perfect location, soft sand, soft waters, nice staff.
The best hotel we have EVER stayed in. More than 5 stars. Clean, Friendly staff, not over crowded, Excellent food. Will definitely be returning next year. Worth every penny. Dont waste your time looking anywhere else, You will just be disappointment. Now that we have experienced Beloved we can never go back to "regular" " average" resorts
Comment from Hotel Management
Jun 16, 2017 by Community Manager, Hotel Management
Dear EscobarRA, allow us to thank you for choosing Beloved Playa Mujeres as the host for your holiday destination and for recommending us to all Expedia users. It satisfies us to know that you had a wonderful time at the hotel and that our facilities, culinary options and attentive staff has exceeded your expectations. We also appreciate your valuable feedback which serves us to implement necessary improvements on our services. Once again, thank you and it It will be our pleasure to welcome you and your beloved ones back next year for another great and relaxing time at the hotel! Please receive our warmest regards from Cancun!
5 out of 5
Recommended
for Couples
by A verified traveler from North Dakota

Amazing resort and very relaxing!

Posted Jun 10, 2017
Pros: Almost everything. Room was amazing and would recommend the casita suite with a private pool.
Cons: The food could be improved. Need a larger selection/variety and menus that change.
Location: Stayed at the resort the whole time!!
We stayed for a week and absolutely loved it! We were in a casita suite with a private pool. The room was spectacular and the pool was a nice perk with the warm weather. The food was almost great and the only complaint we have is the room service food wasn't the greatest and variety/selection of food was lacking, but everything else made up for it. Would have been nice to have a wider selection or menus that change. The staff was great and always very friendly and accommodating. The man that made it all happen was Luis. He was on top of everything and always had drinks for us at our room and very accommodating for anything that we needed. He was always friendly and very prompt. Thanks for all you did Luis! The other staff that helped us out and would recommend if you go are: Eduardo on the beach as he did a great job of taking care of us when we had the beach cabana for a couple of days. Jared at the beach concierge as he was very accommodating and helped us out. Christina at Isla Grill as he made us a wonderful meal on our last night and then lastly our bell hope Juan Carlos as he was there to greet us and then when we left. Can't say enough great things about the staff. Thanks for the memories and hopefully be back again next year!
Comment from Hotel Management
Jun 16, 2017 by Community Manager, Hotel Management
Dear Aaron, thank you for choosing Beloved Playa Mujeres as the hotel of preference for your holiday. We are glad to know that you had a wonderful time at the hotel, and that the beautiful room , outstanding facilities and attentive staff made your stay even more enjoyable. We also appreciate your valuable feedback which serves us to implement necessary improvements. Furthermore, we would like to thank you for your kind words about our staff, especially Luis, Eduardo, Jared, Christina and Juan Carlos. Our colleagues will be more than happy to receive your compliments! Know that we all look forward to welcoming you and your beloved ones back at the hotel. Please receive our warmest greetings from Cancun!
5 out of 5
Recommended
for Couples
by A verified traveler from Middleton, ID

This resort is amazing!

Posted Jun 7, 2017
Pros: It was very relaxing.
Location: We sailed to the Isla Mujeres. There was a fun market on the island.
My husband, family, and friends had a very memorable time. I would recommend this resort to anyone. Great service, and friendly staff! Luis at the swim up bar, Victor and Sebastian serving us at the restaurants, Royhillio the bartender, and Juieta in the lobby were all amazing! Thanks for a great experience Beloved Playa Mujeres staff!
Comment from Hotel Management
Jun 14, 2017 by Community Manager, Hotel Management
Dear Angela, thank you for recommending Beloved Playa Mujeres to all Expedia users! We are pleased to know that you and your beloved ones had a fantastic time at our hotel. Thank you for adding very generous remarks of the best parts of your holiday and for mentioning the facilities and outstanding service encountered that made your stay unique and unforgettable. Rest assured that we will share your kind comments with our colleagues on property, especially Luis, Victor, Sebastian and Royhillio. They will be more than happy to receive your compliments! It will be our privilege to welcome you and your beloved ones in the near future. Please receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort on beach

Posted Jun 7, 2017
Location: The jungle excursion and Catamerand excursion were great.
My wife and I recently stayed here for our honeymoon, and loved it. This was both of our first times in Mexico, and we can't wait to go back after staying at Beloved. The resort was very clean, had a lot to do there, and the staff was awesome. We really had no complaints the entire time we stayed. Their were a few staff members that made our stay even better. Cristian, the waiter at isla grill, was awesome. We had our first meal of our stay, and he was our waiter. He remembered us, and went out of his way every time he saw us the rest of the trip to say hey to us. We enjoyed the meal and him so much that we went back there and ate our last night at the resort. Alberto in the lupita lounge was also great. He was very humerus, and fun to be around. Finally, Mairobi the event guy was great. He was very enthusiastic, and was great at hosting all the little activities during the day. All in all Beloved is a great resort. My wife and I can not wait to go back!
Comment from Hotel Management
Jun 22, 2017 by Community Manager, Hotel Management
First of all, allow us to thank you for choosing Beloved Playa Mujeres as the host of your honeymoon and for sharing your experience with all Expedia users. We are overjoyed to know that you and your wife had a wonderful stay with us, and that our fun activities and attentive staff made your honeymoon even more memorable. We would like to thank you for your kind words about our valuable staff, specially Cristian, Alberto, and Mairobi. Our colleagues will be more than happy to receive your compliments! Please know that we all look forward to welcome you and your wife back for another wonderful stay. Receive our warmest regards from the Excellence family!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jamaica

Fantastic hotel close to the beach

Posted Jun 6, 2017
Pros: Restaurant choices...food was delicious Room Service Decor Spa service was rejuvenating yet relaxing
Cons: Delivery Time of Room Service...it was done within 45 minutes and not 30 minutes as promised.
Location: This hotel is located in a quite area of Cancun way from the hustle and conjestion of the hotel zone. Highly recommend booking tours at conceirge.
Beloved is a place where you only feel LOVED...the service was first rate with impeccable and knowledgeable staff that went above and beyond. I was upgraded to a Casita suite that over looked the bay and had a view of the beach...such a breathtaking scenery! In addition, the staff made my Birthday so memorable paying attention to details from the rose petals in my suite to the birthday cake in my room...with the Jacuzzi ready for my hubby and I to relax and watch the sunset. It was awesome and captivating...the hotel and its staff captured the essence of the word BELOVED in every way!
Comment from Hotel Management
Jun 14, 2017 by Community Manager, Hotel Management
Dear Camille, Allow us to thank you for choosing Beloved Playa Mujeres as the host of your birthday celebration. We are delighted to read your beautiful comments regarding your relaxing stay at the hotel, and to know that our stunning facilities and attentive staff made your birthday getaway even more memorable! We truly hope to have the privilege to welcome you and your husband back soon for another amazing experience. Please, receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing Hotel

Posted Jun 6, 2017
The resort exceeded our expectations and set the bench mark for all other resorts.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Tx

Small and romantic mostly for couples

Posted Jun 6, 2017
Staff very friendly and go the extra mile to make sure you are comfortable. The food was ok, nothing special
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Nice resort with private beach.

Posted Jun 4, 2017
Pros: The rooms and food
Location: Nice and private.
We had a wonderful experience at the resort. The rooms and staff were great.
3 out of 5
by A verified traveler

Posted Jun 4, 2017
overall, everything was fine but wifi was pretty bad...