Ratings based on 1,743 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from perth amboy NJ

Ok

Posted Sep 26, 2016
Verry pleasant, nice hotel, a have a very good time.
4 out of 5
by A verified traveler

Great Relaxing Hotel Stay for Couples

Posted Sep 26, 2016
Totally awesome experience at the Beloved Hotel. I just wish they had better daytime activities such as music by the pool all day, the pool bar being open until the pool closes and better nightlife options. Food, staff, and hotel in general were awesome.
Comment from Hotel Management
Sep 27, 2016 by Community Manager, Hotel Management
Let us thank you for choosing Beloved Playa Mujeres as host of your holidays and for sharing your review. We are very pleased for your generous remarks of the positive sides of your vacation. Thank you very much for the positive remarks of your stay with us. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We look forward to welcoming you back soon for another enjoyable getaway. Receive our warmest regards!
5 out of 5
by A verified traveler from New York

Posted Sep 25, 2016
Staff is so amazing- feels like visiting a family. Excellent experience!! Loved every minute . Every restaurant , every waiter, manager - Claudia, lounge servers Alberto and Pasquale, Christian from the Isla Grill, sunrise to sunset - magical. Planning already to be back!!!
4 out of 5
by A verified traveler from Oklahoma

Very nice hotel.

Posted Sep 24, 2016
Pros: Small and intimate.
Cons: Food and service.
Location: Location is ok. It is a little out of the way for activities. Good place if you want to stay at resort and relax.
This was our second time to stay here. The food and service was much better on our first visit. They went out of their way on our first visit with the service and food. This time they were more interested in selling you things. Not sure we will go there again.
Comment from Hotel Management
Sep 27, 2016 by Community Manager, Hotel Management
Dear Aaron, Thank you for having chosen Beloved Playa Mujeres as your holiday destination and for sharing this review with us. We appreciate your generous remarks about the positive side of your stay with us. However, we deeply regret that we were not able to meet your expectations since one of our main objectives is the satisfaction of our guests with the quality of the food and services provided. Your comments are very important to us because give us the opportunity to know better about the aspects we need to improve in order to provide the best vacation experience that our guests deserve. Please, rest assured that all the info you have raised have been addressed and that appropriate corrective actions have been taken. We hope to have the opportunity to welcome you again to reinstate your confidence in our services. Warm regards from Cancun!
5 out of 5
by A verified traveler from Manchester, UK

Total relaxation

Posted Sep 23, 2016
Pros: The rooms are very large, the bathrooms are amazing. Everything is so clean and the pools are fantastic. We really liked the fact that is was so quiet
Cons: The customer services manager. She was so over the top. When we checked out I overhead her give the exact same speech to another couple.
Location: Very peaceful location. We did try to go into Cancun, but watch the taxi driver - ours took us to a dreadful tacky market.
This is the second time we have been to the hotel in 4 years and both times it has been excellent. The staff are very friendly, the hotel is lovely and quiet and in a great location. The food and drink is very high quality and it is clear that a lot of care and attention goes into it. The only negative is the regular "how is the service, everything ok?" which seemed over the top and a little unnecessary. Everything is great but I don't want to be having to tell someone that 6 times a day. The hotel has recently changed to adults only but I don't think this has made a huge difference, with the exception that now there seems to be more entertainment which to be honest I didn't think was needed. We like the addition of the juice/crepe/waffle bar though.
Comment from Hotel Management
Sep 27, 2016 by Community Manager, Hotel Management
Dear Catherine, First and foremost, allow us to thank you for choosing Beloved Playa Mujeres once again as your getaway destination and for taking a valued time to share your experience with all Expedia users. We are delighted to read that you found a memorable time at our resort. Thank you for adding remarks of the positive sides of your vacation with us and mentioning the services, the quality of food & drinks, facilities, and amenities that made your stay relaxing and enjoyable. We also would like to congratulate for your engagement, which helped us identify specifically the areas of opportunity encountered during your stay. Your comments are very important to us because give us the opportunity to know better about the aspects we need to improve in order to provide the best vacation experience and services that our guests deserve. It will be a privilege to welcome you back in a near future and provide you once again a remarkable experience. Please receive our warmest regards from the Beloved Family!
5 out of 5
by A verified traveler from texas

Best land based vacation we have ever taken.

Posted Sep 23, 2016
Every thing was taken care of in advance, will definately go back.
5 out of 5
by A verified traveler from Dallas, TX

A Vacation to Remember

Posted Sep 20, 2016
Pros: The hospitality
Cons: Nothing- keep doing what your doing
Location: We went snorkeling and viewed the underwater museum, then went to Isla Mujeres
This by far, was the best vacation ever!! The Hotel is soooo elegant, the staff is friendly, attentive, caring. The constantly checked in on my husband and I.
Comment from Hotel Management
Sep 27, 2016 by Community Manager, Hotel Management
Dear Claudia, Thank you for recommending Beloved Playa Mujeres to all Expedia users. We are very pleased to read your amiable words regarding our resort and to know much you enjoyed your stay with us. We all look forward to welcoming you soon and provide you with another superb experience! Please receive our warm regards from Cancun!
3 out of 5
by A verified traveler from Ohio

Nice hotel, but...

Posted Sep 20, 2016
Pros: The resort is adults-only!
The hotel is nice , the rooms are clean and offer you great comfort. The hotel staff is very helpful and polite! However, here are a few things to point out : * No evening shows, other some live music * At evening time, lots of mosquitos and basically it makes it impossible to stay outside... * There is only one indoor restaurant (Aroma) to dine in and the menu is the same every day ... the food is nicely presented on the plate (a la carte) however, the dishes are not the greatest ...weird selection for sauces... * The pools are relatively small and placed in the sun all day .... * Very expensive prices for activities around or spa
Comment from Hotel Management
Sep 27, 2016 by Community Manager, Hotel Management
Dear Bulinutza, Allow us to thank you for taking a time to write this review in which you share your experience at Beloved Playa Mujeres with all Expedia users. Thank you very much for adding remarks of the positive sides of your vacation with us, mentioning that the service provided by our partners, the facilities, and the ambiance made your stay more comfortable and enjoyable. On the other hand, on behalf of all the staff and the management at Beloved Playa Mujeres, we kindly extend our sincerest apologies for not exceeding your expectations in some aspects of your stay. At Beloved Playa Mujeres we take great pride in providing high quality in our services, facilities food & drinks for the enjoyment of our guests. We kindly remind you that our staff and concierge department are always available to assist your needs and special requests in order to provide you a remarkable holiday. We also apologize about the mosquitoes in our open areas. We are not looking to dismiss your review, however, we would like to explain that we have a complete program for pest control and fumigation throughout all the hotel areas. But as you know this is something very common of the tropical climate, especially in the Caribbean whose surroundings are mainly composed by beautiful mangroves. Please, rest assured that all the info you have raised have been addressed and that appropriate corrective actions have been taken. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.
5 out of 5
by A verified traveler from Los Angeles, CA

Amazing resort for honeymoon!

Posted Sep 20, 2016
Pros: The customer service is amazing! We felt so welcomed during our stay. The staff was very friendly each time we interacted with them!
Location: The location of the resort was very private and very peaceful. Plenty of activities nearby for guests such as snorkeling!
We stayed here for 6 days and 5 nights for our honeymoon and we will definitely be coming back! For all honeymooners out there, this is the resort to be at. My husband and I got married in April and came here in September to enjoy our honeymoon. It was our first time in Cancun and we felt very comfortable. From the moment we got to the resort till the time we boarded our plane home, we loved everything about the resort and staff was so friendly and accommodating. Great customer service! There was plenty of variety for food and the drinks were delicious! I honestly can't to come back next year!
Comment from Hotel Management
Sep 27, 2016 by Community Manager, Hotel Management
Dear Stephanie, First and foremost, let us thank you for choosing Beloved Playa Mujeres as your honeymoon destination and taking a valued time to write this review. We are thrilled to know you that had the honeymoon of your dreams and our colleagues provided an excellent service, exceeding your expectations. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the quality of food & drinks and facilities that made your stay relaxing and memorable. We hope to have the opportunity to welcome you and provide another amazing experience. Warm regards from the Beloved Family!
5 out of 5
by A verified traveler

Yes, it is the best.

Posted Sep 19, 2016
Pros: Everything
Cons: Wasn't so pleased with Daniel and Luis as a waiter. A little annoyed and short with us.
We went here for our 10 year anniversary and loved it! This was our 3rd time to the Cancun area, each time to a different resort; and this one has been our favorite for sure! Beautiful grounds, huge rooms, amazing spa, amazing food, amazing everything. Since they only have around 109 rooms, it felt like we were the only ones there! Honestly, it was 7:30 and we were the only ones in this beautiful restaurant. Plus, I recommend the activities they have planned throughout the day. No one but us went to them and they were awesome!
Comment from Hotel Management
Sep 27, 2016 by Community Manager, Hotel Management
Allow us to thank you for choosing Beloved Playa Mujeres as host of your anniversary celebration and for taking the time to share your experience with all Expedia users. We are delighted to know that you enjoyed so much your entire experience with us. Moreover, thank you for letting us know how memorable and special was your stay, due to the facilities, the quality of food and the excellent service provided. We hope we can welcome you again soon and provide another remarkable getaway. Receive our warmest regards from the Beloved Family!