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Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/Patio

Guest reviews

3.7/5 Good
10 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Restaurant
Kitchen

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationLas Palapas Park1 min walk
Popular LocationMarket 289 min walk
Popular LocationPlaza Las Americas3 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

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  • Executive Suite

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Suite
  • Deluxe Suite

    Room amenities

    • 237 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Suite

About this area

Cancun

Cancun Palapas Suites is located in Cancun. The area's natural beauty can be seen at Las Palapas Park and Forum Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Dolphin Discovery and Ventura Park Cancun are not to be missed.
Visit our Cancun travel guide
View in a map
Popular Location

What's nearby

  • Las Palapas Park - 1 min walk
  • Market 28 - 9 min walk
  • Plaza Las Americas - 3 min drive
  • Las Americas Cancun Mall - 4 min drive
  • Dubai Palace Casino - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
Questions about this property?Find answers

About this property

Cancun Palapas Suites

Adults-only Cancun hotel in Downtown Cancun, walk to Market 28
Along with a restaurant, this smoke-free hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, coffee/tea in a common area, laundry facilities, and tour/ticket assistance are onsite. All 13 rooms have Smart TVs with Netflix and feature kitchenettes with refrigerators, ovens, and microwaves. Other amenities available to guests include free WiFi, minibars, and room service.
Cancun Palapas Suites offers 13 air-conditioned accommodations with minibars and safes. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 42-inch Smart televisions come with Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Family friendly

  • Full-sized refrigerator
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Outdoor pool

Guest services

  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch Smart TV
  • Netflix

Food and drink

  • Kitchenette
  • Microwave
  • Minibar
  • Oven
  • Refrigerator

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Guests must contact the property for check-in information

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
Contactless check-in and contactless check-out are available

We should mention

Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Palapas Suites Hotel Cancun
Palapas Suites Hotel
Palapas Suites Cancun
Cancun Palapas Suites Hotel
Palapas Suites
Cancun Palapas Suites Hotel
Cancun Palapas Suites Cancun
Cancun Palapas Suites Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Cancun Palapas Suites and receive a full refund?
Yes, Cancun Palapas Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Cancun Palapas Suites cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self parking is free at this property.
What time is check-in at Cancun Palapas Suites?
Check-in is from 3:00 PM–11:30 PM. After-hours check-in is not available.
What time is check-out at Cancun Palapas Suites?
Check-out is at 1:00 PM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this hotel located?
Located in Downtown Cancun, this hotel is 0.1 mi (0.1 km) from Las Palapas Park and within 9 mi (15 km) of Cancun Convention Center and Forum Beach. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 9 mi (15 km).

Guest reviews

Overall score and ratings for Cancun Palapas Suites

3.7
5 - Excellent
6
4 - Good
0
3 - Okay
1
2 - Mediocre
1
1 - Poor
2
4.1
Cleanliness
3.8
Service and Staff
2.5
Amenities
4.1
Property condition

1/5

  • Liked: Cleanliness
  • Disliked: Staff & service, amenities, property conditions & facilities

When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.

Stayed 4 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒

Stayed 5 nights in Aug 2019

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort
Quirky hotel downtown

An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.

Stayed 2 nights in Apr 2019

2/5

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Dec 2019

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Dec 2019