Ratings based on 309 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from California

Decent place for families with young kids

Posted Apr 16, 2017
Pros: Our kids really enjoyed the pool because it was, at most, 5ft. deep. The pool was also heated so they got to enjoy an evening swim before bedtime.
Cons: Room needs rugs more bath towels (2 for 4 people?) Sliding door didn't lock properly and the lady at reception didn't do anything when we complained.
Location: The hotel is within walking distance to a few variations of restaurants: including an Italian, Indian and, of course, Mexican.
This is a quaint hotel that sits in the middle of larger, more modernized hotels. The white walls gives it a nice rustic, Mediterranean, appearance. There is a bit of an incline to get to the hotel and the stones paving the road is uneven and sometimes wobbly. Our room was in one of the ground-floor suites that allows you access to the small pool. The employees were very nice and accommodating and were great at recommending nice restaurants nearby, even calling ahead for us to book the reservation. The room was completely tiled and was great upon entrance; however, with no rugs, I don't recommend going barefoot as the floor was not very clean. The sliding door to our room did not lock properly so we spoke to the lady at the reception desk but nothing was ever done to fix it. We felt unsafe leaving our belongings so we ended up carrying more than we planned, everywhere we went. We booked a Plus tour of the Rio Secreto, which was a good 30mins or so away from the hotel. Our hotel's security seems pretty strict as the only gate for entrance/exit is manned 24 hours. We had to walk to the hotel next door to get picked up by the tour bus, which was a slight inconvenience. Overall, this was a decent stay for our first trip to Cancun. We will most likely choose another hotel should we decide to return.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great location, great beach

Posted Apr 15, 2017
Pros: Beach is beautiful, quiet hotel with little noise, and overall relaxing place. Restaurant is good and the pool area is plain but nice.
Cons: Upgrading which is going to begin in June. My room was large but lacked that nicely appointed feel because it is old.
Location: The Kukulcan Mall is a 30 second walk & La Isla Mall is 10 mins. La Isla is upscale, outdoors, on the lagoon. Lot to do: eat, drink, & water sports.
Overall nice place but needs updating and is getting it soon. The beach is beautiful and you're right on it. Pool is relaxing and since there are only 30 rooms it is nice and quiet. Overall value, I would say is good. The restaurant was good and not too expensive in my opinion. Staff was nice and very accommodating to every request for assistance when needed.
3 out of 5
by A verified traveler from virginia

not recommended

Posted Apr 14, 2017
Old style hotel. Bathroom shower was not working very well, they just put a masking tape around it. The ceiling was dirty. Not coming back again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Very nice hotel. Will definitely stay here again. Needs a little updating (which I understand is underway).
Comment from Hotel Management
Apr 13, 2017 by Casa Turquesa, Hotel Management
Dear guest, Thank you for your preference. It was nice to have you here at Casa Turquesa. We hope to see around very soon, you will be very welcome. Remember that this is your Casa.
4 out of 5
Recommended
for Everyone
by A verified traveler from D.

Recommended Hotel

Posted Mar 18, 2017
An overall great experience, but the AC didn't work and the room got stuffy even though they provided us with a fan.
Comment from Hotel Management
Apr 13, 2017 by Casa Turquesa, Hotel Management
Dear guest, Thank you for your preference. It was nice to have you here at Casa Turquesa. We hope to see around very soon, you will be very welcome. Remember that this is your Casa.
2 out of 5
by A verified traveler

Falling apart

Posted Mar 4, 2017
Shockingly bad, from leaking faucets to uncomfortable beds and pillows to bad food to very slow and even rude service. It's falling apart.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 14, 2017
Great location on the beach. Friendly stuff. The only down side is no free internet.
Comment from Hotel Management
Apr 13, 2017 by Casa Turquesa, Hotel Management
Dear guest, Thank you for your preference. It was nice to have you here at Casa Turquesa. We hope to see around very soon, you will be very welcome. Remember that this is your Casa.
5 out of 5
by Jaime

Huge room!!!

Posted Feb 5, 2017 on Hotels
Grande mansion like hotel! Very large room with a balcony that has a hot tub! The view of the beach and sea are perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton alberta

Very nice place

Posted Jan 11, 2017
Very nice place but a bet over priced for what you get. I would choose a different place to stay the next time because of the price and also because they bill you a extra dollar us each day to a charity with out even asking you. So make sure you check your bill. Also they will tell you the local calls are free and they are not.
1 out of 5
by A verified traveler

Small family resort... not good for all-inclusive

Posted Jan 10, 2017 on Hotels
Paid all inclusive... No internet/ wi-fi, unless you pay an additional 12 usd/nite. No coffee/tea or water provided in the room. You pay for everything!!!! No variety...