Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect quick getaway

Posted Feb 6, 2016
Lovely hotel, great location, clean, friendly staff. Hotel manager Mus is great! Such a fun vacation. Nice and quiet, no parties at this hotel. Very tranquil.
4 out of 5
by A verified traveler from Seattle

Nice hotel on the beach

Posted Jan 18, 2016
This is a nice cozy lil hotel tucked away in between the behemoths. The rooms (and bathrooms) were very large with lots of space. The balcony gives a great view over the beach and ocean (4th floor room). Food/beverage service was very good/prompt and the staff was outstanding! The manager Mustafa is hilarious and very friendly. He goes out of his way to make you feel at home and comfortable. Did I mention he is funny? The guests are mostly an older crowd. The pool was too cold for my comfort (not heated) especially as we had a few not-so-sunny days. We (gf and me) had a great time here just chilling by the pool, walking on the beach. Low key/no frills vacation as it was intended. Walking distance to a couple of shopping malls and very good restaurants.
5 out of 5
Recommended
for Couples
by Garulo

Great one week vacation in 2014

Posted Nov 11, 2015 on Orbitz
Didn't know what to expect based on making reservation through the web. Excellent choice. Small boutique hotel right on the beach. Great staff at in house breakfast area next to pool and restaurant. If a beautiful beach is a must this will do. Walk onto a white sandy clean beach. Security person always on view. Order drinks or food while at beach. Spectacular beach ocean view from hotel balcony in mornings and sunsets. Very comfortable bed. Art works everywhere in the hotel. Highly recommend it for a relaxing stay.
4 out of 5
Recommended
for Couples
by Dennis from Leeds.

Helpful manager.

Posted Nov 4, 2015 on Hotels
We were only there for two nights, but this suited our needs as we were travelling from Belize. The hotel was comfortable and is set a little way from the main hussle and bustle of Cancun. It's perfect for relaxing and the beach and sea are on your doorstep. It's also just a short bus ride from all the action of Cancun, if that's what you want, we didn't !!! Watch out for the rip off taxis from the airport, we were tired and stung heavily. Mustafa , the manager ,was on hand to get us a better deal with a taxi back to the airport when we checked out. No need to pay more than 30 dollars, not the 60 we were stung with !. Mustafa was also helpful when we had difficulties accessing our account as we checked out and allowed us to leave and pay the balance when we returned to the UK.
4 out of 5
Recommended
for Couples
by Alpo S.

Antoisa loma

Posted Oct 5, 2015 on Ebookers
Hei Olin vaimoni kanssa yhteisellä lomalla Cancunissa. Hotellimme sijaitsi keskeisellä paikalla josta oli helppo liikkua eri paikkoihin. Hotelli oli todella miellyttävä, henkilökunta ystävällistä ja huone huippu. Ranta ja allasalueet erinomaiset. Sopii hyvin pariskunnille. Ainoana miinuksena koimme hotellin ruuan tason suhteessa maksettuun hintaan. Aamiaiset olivat hyvät, mutta illallisen suhteen on hieman kehitettävää. Kokonaisuutenaan erittäin miellyttävä reissu.
4 out of 5
Recommended
for Families
by Cesar from Arecibo, Puerto Rico

Una escapada a Cancun

Posted Sep 11, 2015 on Hotels
Fue una estadía muy agradable. Todo el personal atento y servicial. De tener la oportunidad volvería a hospedarme en el hotel.
1 out of 5
by A verified traveler from Washington, DC

Better off elsewhere

Posted Aug 24, 2015
Pros: The view was fine, as are all views from the Hotel Zone. Therefore, I could have found the same view elsewhere, without any trouble from management.
Cons: Management. He was not pleasant to deal with, not trustworthy and made inappropriate remarks one more than one occasion to both me and my colleagues.
Location: The location was fine if you want a super-touristy, excessive shopping, chain restaurant eating experience.
While it is easy to look past the hotel's dated design and room decor, it is not easy to look past a less than professional manager (perhaps even owner) and their staff. He was quite rude upon our arrival but acted as if it was simply sarcasm and good humor. He informed me that I had reserved more rooms than were available at their lower price-point but that they had resolved the problem and ended up giving (without our request) my colleague and I a large suite. This was more than kind of them but also not necessary - we simply wanted the rooms we had originally reserved. In the end, while final payment was being made, he attempted to charge us an upgrade fee for each room, per night. I explained that this could not be as we did not request any upgrade. He did oblige and acted as if he were doing me a favor by removing the fee. Also, he attempted to quote my final payment as more than what Expedia had quoted and which I had agreed to when I paid my deposit. I showed him my original reservation through Expedia and once again, he obliged and acted as if he were being generous by not asking for a higher rate. In the end I paid what was expected (however, the one dinner we had at the hotel was alarmingly expensive with $20+ margaritas), but it was quite unsettling that he would make multiple attempts to get me to pay more than what was arranged through Expedia. I trust Expedia but I don't appreciate that he would try to manipulate that existing system.
Comment from Hotel Management
Aug 31, 2015 by Ventas, Hotel Management
We have checked and you were given an upgrade from a Partial Ocean View to a 2bed Ocean View Suite with living room and dining room, so that you could hold your group readings, at no charge. During your stay we checked with you several times and at no point did you complain. We do not feel it is fair to write negative comments about our services when our staff did their best to make your stay enjoyable. We would reiterate the the room upgrade charge for the 2bed suite was waived. With regards to our F&B pricing, guests are not obliged to consume drinks - our prices are stated on our menus and are comparable with other 4*hotels in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from D.C.

Service, service,service

Posted Aug 24, 2015
Our stay was absolutely fantastic! The staff was very receptive to my wife and I request. They were all very courtious and polite. My wife is a native Spanish speaker and I can get by. Enough of the staff speaks English so there is not an issue there. The food was great and the receiptionist and director are very personable. Miguel and his staff in the restaurants are professional and warm and inviting. I would definitely come back.
Comment from Hotel Management
Jan 6, 2016 by Ventas, Hotel Management
Thank you for your great review and we appreciate your comments and are very pleased that you enjoyed the personalized service that we provide. We are delighted that you would return in the future and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso

Great little hotel

Posted Aug 24, 2015
The staff was great ,the rooms where clean, and the view was amazing!
Comment from Hotel Management
Aug 24, 2015 by Ventas, Hotel Management
Thank you for your great review and we are delighted you enjoyed the personalized service provided by our staff. We hope that you will return again soon.
4 out of 5
Recommended
for Families
by Hector from Laredo, TX

Great deal, great location and great people

Posted Aug 17, 2015 on Hotels
Great stay, the people is so friendly, the service very good, and the person in charge of the hotel (Mustafa) is so knowledgable and friendly, he really makes the difference. Great sea view, small hotel, no crowded, good cuisine.
Comment from Hotel Management
Aug 18, 2015 by Ventas, Hotel Management
Thank you for your great review and we are very pleased to read that you enjoyed your stay with us and the personalized service that we provide. We hope that you will come back and visit us again soon.