Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Washington, DC

Better off elsewhere

Posted Aug 24, 2015
Pros: The view was fine, as are all views from the Hotel Zone. Therefore, I could have found the same view elsewhere, without any trouble from management.
Cons: Management. He was not pleasant to deal with, not trustworthy and made inappropriate remarks one more than one occasion to both me and my colleagues.
Location: The location was fine if you want a super-touristy, excessive shopping, chain restaurant eating experience.
While it is easy to look past the hotel's dated design and room decor, it is not easy to look past a less than professional manager (perhaps even owner) and their staff. He was quite rude upon our arrival but acted as if it was simply sarcasm and good humor. He informed me that I had reserved more rooms than were available at their lower price-point but that they had resolved the problem and ended up giving (without our request) my colleague and I a large suite. This was more than kind of them but also not necessary - we simply wanted the rooms we had originally reserved. In the end, while final payment was being made, he attempted to charge us an upgrade fee for each room, per night. I explained that this could not be as we did not request any upgrade. He did oblige and acted as if he were doing me a favor by removing the fee. Also, he attempted to quote my final payment as more than what Expedia had quoted and which I had agreed to when I paid my deposit. I showed him my original reservation through Expedia and once again, he obliged and acted as if he were being generous by not asking for a higher rate. In the end I paid what was expected (however, the one dinner we had at the hotel was alarmingly expensive with $20+ margaritas), but it was quite unsettling that he would make multiple attempts to get me to pay more than what was arranged through Expedia. I trust Expedia but I don't appreciate that he would try to manipulate that existing system.
5 out of 5
Recommended
for Everyone
by A verified traveler from D.C.

Service, service,service

Posted Aug 24, 2015
Our stay was absolutely fantastic! The staff was very receptive to my wife and I request. They were all very courtious and polite. My wife is a native Spanish speaker and I can get by. Enough of the staff speaks English so there is not an issue there. The food was great and the receiptionist and director are very personable. Miguel and his staff in the restaurants are professional and warm and inviting. I would definitely come back.
Comment from EPC
Aug 26, 2015 by Ventas, EPC
Thank you for your great review and we appreciate your comments and are very pleased that you enjoyed the personalized service that we provide. We are delighted that you would return in the future and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso

Great little hotel

Posted Aug 24, 2015
The staff was great ,the rooms where clean, and the view was amazing!
Comment from EPC
Aug 24, 2015 by Ventas, EPC
Thank you for your great review and we are delighted you enjoyed the personalized service provided by our staff. We hope that you will return again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice hotel with semi private beach

Posted Aug 13, 2015
This hotel was a great find. Staff was super friendly and very attentive. Some of the best service I have had in a long time. Hotel is a little dated but the beds were very comfortable and the rooms were beautiful. We had a great room with a Jacuzzi overlooking the pool and beach. It was spectacular. The AC in the room was excellent. I almost always find the rooms not cool enough, but this was not the case here. We were lucky to be able to see the sea turtles come on the beach to lay their eggs and we also were able to set the new hatchlings free in the ocean. Really a spectacular sight to see. Food was also very good. If you are looking for a place that is not too crowded and can give you the privacy you may want on a beach to relax, this is the place. You can go All inclusive or pay as you go. They are very flexible. My Expedia status allowed me an upgrade for a very low price and the room was beautiful with a Jacuzzi and great views. Highly recommend this place.
Comment from EPC
Aug 18, 2015 by Ventas, EPC
Thank you for taking the time to post your great review - we appreciate your feedback. We are glad that you enjoyed the personalized service that we provide and were able to enjoy the turtle season. We are delighted that you highly recommend the hotel and we hope to see you back here again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Lovely, quiet hotel right on the beach

Posted Aug 9, 2015
Pros: Everything!
Cons: Very little if anything. The pool was a bit small, but that was really the only downside & a small one.
Location: Great location - very close to a shopping mall. Easy access to restaurants, other hotels & shopping areas. Also very close to bus which can take you a
A friend & I just spent 6 days at this lovely, small boutique hotel. Our room - a junior suite with ocean view-- was spacious & beautiful complete with a balcony overlooking the pool & beach. Service at the hotel was outstanding. Mustapha, the manager & the whole staff were wonderful. We had breakfast & several dinners at the hotel and the food was delicious.
Comment from Hotel Management
Aug 11, 2015 by Ventas, Hotel Management
Thank you for your great review and we are very pleased that you enjoyed the personalized service that we provide. We hope that you will return again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aurora, CO

Amazing beachfront hotel

Posted Aug 8, 2015
My husband and I, and our two kids stayed at this hotel during the last week of July. The moment we walked in, we were impressed by the overall atmosphere, the decor and the artwork. The manager, Moustapha, went above and beyond to provide us with everything we needed. The staff is amazing, they provide very personable and friendly service. We were treated like royalty! All of the rooms overlook the Carribean Sea. What a breathtaking view! there's direct access to the beach from the hotel. At night, you can witness baby turtles hatching and crawling to the sea... The hotel location is great, walking distance to malls, restaurants and bus stop. The food was amazing, they had variety every single day! The two restaurants by the pool had beautiful views (pool and ocean). We had an unforgettable, relaxing stay. Our kids enjoyed it as well. From playing ball and dancing to the music at the pool, to having a great time at the beach. We can't wait to go back!
Comment from Hotel Management
Aug 11, 2015 by Ventas, Hotel Management
Thank you for taking the time to post your review and we value your comments and feedback. We hope that you will return again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Clemente, CA

very nice quaint, romantic, personal service hotel

Posted Jul 7, 2015
great hotel, great beach, staff customizes to your desires, great service. seeing the sea turtles laying eggs on the beach was a big bonus!
Comment from Hotel Management
Jul 9, 2015 by Ventas, Hotel Management
Thank you for your great review and for sharing your experience at Casa Turquesa. We are certified in the protection of turtles and we currently have a large number of nests with many eggs waiting to hatch - you have to return to help us liberate the baby turtles into the sea - it is an incredible experience and not to be missed!
5 out of 5
Recommended
for Everyone
by A verified traveler from México

Nos gustó mucho el hotel.

Posted Jun 22, 2015
Nos gustó mucho el hotel. La vista es hermosa. El personal es muy atento y muy servicial. Muchas gracias a todos por unas lindas vacaciones
Comment from Hotel Management
Jul 17, 2015 by Ventas, Hotel Management
Thank you very much for your comments and for sharing your experience at Casa Turquesa.
4 out of 5
Recommended
for Couples
by A verified traveler from san mateo ca

Absolutely unique hotel

Posted Jun 3, 2015
Pros: The hotel is tranquil , private and comfortable.
Cons: some facelift in some areas.
3 min walk from the room to the ocean/sea. Ocean in front of you 24/7. The place is very private and quite. The stuff is great , the chef in the Celebrity restaurant is goooood in both turf and surf. The hotel inside is the art gallery with paintings and sculptures everywhere . what a pity we stayed in the hotel for only 10 days. We will be back.
Comment from Hotel Management
Jun 8, 2015 by sales turquesa, Hotel Management
Thank you for your great review and we are very pleased to read that you will return in the future and we look forward to welcoming you back
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Oddly unique with a huge and varied art collection. I like very much how small the hotel is. the hotel staff was very personable. the food was decent. the pool, great.
Comment from Hotel Management
Jun 8, 2015 by sales turquesa, Hotel Management
Thank you for taking the time to post your review and we are pleased to read your comments. We hope that you will return in the future.