Ratings based on 271 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by Olga from La Mesa California
Posted Apr 12, 2016 on Hotels
The minute you stepped in you were treated like family. Apparently the owner of the hotel is a art collector beautiful artwork all over the hotel it was amazing. Just would like to let people know there is no free Wi-Fi small fee but when you're staying in a hotel in Cancun you shouldn't be on your phone anyway. Hotel very accommodating with ALL your needs. Definitely would stay again!
by A verified traveler from san diego
Look different than photo in websitePosted Apr 6, 2016
It is not a hotel as I saw and one of the staff told me. Also, it's look very different than website.
by A verified traveler
Not worth a 4-star hotelPosted Mar 29, 2016
After staying at this hotel for two nights and one all-inclusive hotel for 2 nights, I would highly recommend people to stay at all-inclusive hotels to enjoy your trip at Cancun. The hotel room is pretty big, but the overall quality is just okay. By the way, the hotel staff is pretty hard to negotiate.
by A verified traveler from Florida
We made the best of staying at a Bad HotelPosted Mar 26, 2016
We stayed at Casa Turquesa for 5 nights. When we arrived, we immediately sensed that something was off with this hotel. The staff was not happy, there was no one at the pool and no one in the restaurant. The decor of the hotel is nice for an art museum but not a resort. We ate breakfast at the hotel restaurant and we were the only ones there. The food was semi warm and they charged us $22 each for "Buffet Breakfast". Needless to say we didn't spend another $1 on food here. We paid $18/day for Wi-Fi that worked for 5 minutes and then stopped. We complained to front desk about over priced food and wi-fi. They did not offer to remove any charges. On day 2, we noticed that someone entered our room when we were away and took one of the mini-bar candy. We assumed that the staff needed it for another room, but sure enough, they tried to charge us for this when we checked out. Enough said, Cancun is beatiful, but Casa Turquesa is a small hotel from the past. We will stay at a real 4 star resort for our next visit. Everything that other visitors have said about the food, staff, and hotel are true. I'm going to enjoy seeing managements responses to this.
by A verified traveler from B
Buena estanciaPosted Feb 27, 2016
Cuartos amplios y limpios, personal amable, buena ubicacion, comida cara y no extraordinaria, en general el hotel es bueno si buscas descansar
Med and law student hit MexicoPosted Feb 22, 2016 on Orbitz
Staff, location, and food were all great! The hotel was quiet. My cousin and I enjoyed the art pieces. Also, our bathroom was huge and made it so easy to get ready at the same time.
by A verified traveler
Perfect quick getawayPosted Feb 6, 2016
Lovely hotel, great location, clean, friendly staff. Hotel manager Mus is great! Such a fun vacation. Nice and quiet, no parties at this hotel. Very tranquil.
Dyr frukostPosted Jan 29, 2016 on Hotels
Dyr och inte prisvärd frukost med få alternativ. Snålt att wifi på rummet inte ingår.
by Dana from Nashville TN
Posted Jan 26, 2016 on Hotels
Love this Hotel.
by Eric from Washington, DC
Good property but can't recommend stronglyPosted Jan 23, 2016 on Hotels
Good property with really good service. The staff is very nice and professional. The two major drawbacks where I cannot wholeheartedly recommend this facility is that the WiFi is very expensive which just does not make sense. The bed was very hard. I complained to the staff but no options were offered. I left with major back problems. If you have back issues, do not stay here. The beds are hard as a rock--literally.