Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
70% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from San Salvador

Mal mantenimiento de las instalaciones y habitacio

Posted Aug 4, 2015
Pros: Ubicacion
Cons: El personal de mantenimiento de habitaciones puede renovar a diario implementos de aseo personal, y no solo cuando le sea requerido.
lamentablemente la habitación no estaba en buenas condiciones, el servicio sanitario no funcionaba adecuadamente, al entregar la habitación no había. Toallas disponibles, y durante la estancia no se cambiaban, ni se renovaba la entrega de jabón/ shampoo. deficientes condiciones de atención al huésped.
2 out of 5
by A verified traveler


Posted Jun 4, 2015
Es un hotel viejo y descuidado, la habitación olia mucho a humedad, las sabanas sucias, un día ni limpiaron ni habitación, dejaron un andamio sin letreros de precaución, la verdad no me gustó. Aunque el personal es muy amable y la playa no esta mal.
3 out of 5
for Everyone
by A verified traveler from Las vegas

Be careful

Posted May 17, 2015
It is many hotels in one. If you booked at Dos Playas, make sure you stay in one of their condos and nor a bungalow way in the back. They'll try to throw you back there if they're over booked and it's not maintained or well taken care of. If you have luggage it's a 15min walk through the bumpiest dirt road pulling your suitcase was a mission. The breakfast buffet is amazing. The beach is clean and so beautiful in this part. The pool faces the beach super clean and beautiful. They rooms not so great I would compare to a motel 6. That night our power went out, we had no Ac, light, couldn't sleep it was too hot. Staying here is a hit or miss. I love traveling. I'm not picky at all I'll stay anywhere but this place was not too good. Just make sure they don't stick you in a bungalow if your reso says Dos Playas you make sure at check in you tell them you want to stay on the property you booked at Not a sister property. They will charge you 99$ even if you decide not to stay, happened to us.
4 out of 5
for Everyone
by A verified traveler from hillo

Hotel agradable y confortable

Posted Apr 4, 2015
En general estuvo bien la estancia deja mucho que dejar a las imágenes mandadas
3 out of 5
for Other
by A verified traveler

Posted Mar 25, 2015
Buen lugar. Ideal para jóvenes que están de paso. Buena ubicación (al lado del ferry a Isla Mujeres) y cálida atención.
5 out of 5
for Everyone
by A verified traveler from Saskatchewan

Loved the lush tropical gardens.

Posted Mar 15, 2015
Pros: Friendly staff
Location: Great location
Had a fabulous stay at Dos Playas. Loved the lush tropical gardens. Great location!!
1 out of 5
by A verified traveler from Illinois

Very rude staff, rooms dirty, hard bed and bugs

Posted Mar 2, 2015
My experience here almost ruined my vacation, I ordered my room online and made some changes, when I said that they had the wrong price, the person at the front desk ,said either I pay or check out. I had my daughter with me and I had to make sure that she didn't see that I was upset.This is the worst experience with a hotel, and I will never recommend this to anyone. The rooms were small ,the beds hard the pictures that were on the internet must be from a different place. , nothing looked like them
3 out of 5
by A verified traveler from Norway

Fraud, don't stay here

Posted Feb 5, 2015
When we arrived at the hotel they didn't speak much English. We payed to get Wi-Fi but it didn't work and when we tried to tell them they just yelled at us. The rooms are not as nice as in the pictures. Restaurant is expensive. The sunbeds are nice with a good ocean view but the beach is dirty and not nice to stay at. When we left the hotel the manager told us that the Expedia hadn't transferred the money from us to them yet, so we couldn't check out and we almost lost our flight. This should be a matter between the two companies - not the guests who have already payed. Overall an okay hotel but NOT worth the money.
1 out of 5
by A verified traveler from Copenhagen

Very poor

Posted Feb 4, 2015
Pros: the location
Cons: put correct information about the hotel
the hotel was not as we had paid for. the room facilities was not as it was written on the hotel specifications on expedia. so we had to change 4 rooms until the last one was a bit better then the rest. and it did ruin the begining of our holidays. very bad service from the hotel.
3 out of 5
for Couples
by A verified traveler

Bien pero mal servicio

Posted Feb 3, 2015 on Hotels
Solo fuimos una noche y preguntAmos si habia forma de pagar extra por 3 horas mas antes de que saliera nuestro vuelo dijeron que si o que la otra opcion era darnos una habitacion de hospitalidad al siguiente dia solo para asearnos, al siguiente dia al querer pagar o pedir dicha habitacion ni una ni la otra, el wi-fi es con costo en las habitaciones.