Ratings based on 231 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Don't bother

Posted Jan 25, 2017
Pros: Location
Cons: Internet, desk staff
Location: Shopping mall across the street
Checkin unpleasant, unfriendly staff, no wifi reception on 5th floor, had to beg to be moved closer to a router. I have stayed at many of the City Express hotels and I always enjoyed the experience. I would not recommend this one to anybody
1 out of 5
by A verified traveler

not again

Posted Jan 23, 2017
Pros: nothing
Cons: a/c
noisy a/c, small room, not recommendable, there is nothing else to say
4 out of 5
Recommended
for Everyone
by A verified traveler

Good centered hotel.

Posted Jan 4, 2017
Pros: Location.
Cons: Breakfast could be more varied. Not spicy food in breakfast!
Location: Mall, Fleamarket, Pick up station for Xcaret Buses.
Well located hotel, close to malls, flea market. Room clean and ready.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 23, 2016 on Hotels
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice business hotel. Just for Sleeping

Posted Aug 29, 2016
Pros: Location when doing business
Location: Shopping mall restaurants and even hotel zone nearby.
a comfortable business hotel. Staff is friendly but at night they only have 1 person at front desk and It took me a little bit to check in. Breakfast is not the best, but is ok.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2016
Good hotel to stay at if your going around Cancun and just use it to sleep ...
4 out of 5
by Eva from Oakland

Posted Jul 6, 2016 on Hotels
Overall it was a good stay. We enjoyed the area, lots of stores and shopping center near by. MaintaiNance in hotel were quick and friendly.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 6, 2016 on Hotels
5 out of 5
by Roger

This traveler left a rating score only Posted Mar 28, 2016 on Hotels
2 out of 5
Recommended
for Everyone
by A verified traveler

breakfast

Posted Mar 28, 2016
Pros: bus line..
Cons: cleaner, more English tv stations
Location: ok...for the price
breakfast was ok..but not a lot of selections...no wash cloths