Ratings based on 1,655 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 20, 2019
Fast check in and nice pool area reasonable bar and free shuttle to airport.
Comment from Hotel Management
May 20, 2019 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Posted May 18, 2019
Excellent. I'd stay there again. I am now writing 50 characters
Comment from Hotel Management
May 21, 2019 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Posted May 18, 2019
Comment from Hotel Management
May 20, 2019 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Posted May 15, 2019
Victor is fantastic employee. He treats guests like royalty and goes above and beyond to mske your stay enjoyable.
Comment from Hotel Management
May 15, 2019 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from Los Angeles

Posted May 12, 2019
Staff at the restaurant and transportation were very nice. Staff at lobby not very nice, when you ask a question is to obtain an answer not to answer in a smart way. The property is cleaned and well maintained.
Comment from Hotel Management
May 13, 2019 by bo, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Posted May 8, 2019
Comment from Hotel Management
May 9, 2019 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from Puerto Peñasco, MX

Posted May 7, 2019
We appreciated the smoking areas on each floor and on the patio at the restaurant. Also, the staff was very friendly and helpful. A microwave in the room would have been nice.
Comment from Hotel Management
May 7, 2019 by bo, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from Alberta

Posted May 7, 2019
The rooms were clean, staff very nice & food was good. The location was great, close to the airport.
Comment from Hotel Management
May 7, 2019 by bo, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from Cape Coral Fl

Posted May 2, 2019
Great place to stay one night, if you are getting into Cancun on a late flight and you don't want to pay an All-Incusive Hotel Rate and miss most of the day. Hotel has no wash clothes, not sure if just our room didn't have them or they don't provide them. Facilities and pool area are great but no pool bar and didn't see any wait staff so if you want a cocktail by the pool you need to bring one or order one from the hotel bar and take it with you.
Comment from Hotel Management
May 2, 2019 by bo, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Posted Apr 30, 2019
The hammocks in the garden were beautiful and made this property very unique
Comment from Hotel Management
Apr 30, 2019 by BO, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments. Your opinion is very valuable and instrumental for the continuous improvement of our services, thanks for your good comments. We look forward to serving you again each time your travels bring you back to Cancun. Regards