Ratings based on 675 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from C
Posted Aug 24, 2015
Buen hotel a un precio atractivo y cerca de todos los placeres de Cancún!
by A verified traveler from Katy, TX
Excellent viewPosted Aug 22, 2015
Very outdated room and the ac did not work well called 3 times to the reception and nobody came to repair.
for Everyoneby A verified traveler from san francisco
Very good hotel right on the beachPosted Aug 20, 2015
Wonderful beach wonderful ocean really good staff,especially entertainment- Fatima and Tony they did much more than I was expecting from them
for Everyoneby A verified traveler
Weekend GetAwayPosted Aug 18, 2015
Friendly staff, hotel was always clean and staff was there for any questions or concerns. Beach in front of hotel was kept clean and service was excellent. I'll go back again and again
for Everyoneby A verified traveler
Posted Aug 17, 2015
una estancia muy agradable todos muy amables exelente servicio
by A verified traveler from sydney
Expensive for its price. Very average hotelPosted Aug 15, 2015
Aircon in room didnt functikn properly and kept turning on and off and would wake up several times at night coz it's too hot. The front desk weren't friendly. We had check out 12pm and I asked for 2-3pm coz my girlfriend was sick all night from vomiting and food poisoning but they only gave us until 1pm. The hotel wasn't even busy, not even quarter full coz we're around pool and ocean view areas and no ones on balcony. The front desk said we have to pay 600mexican if we want to stay until 3pm...I was really disappointed coz they cared more of their check out than my sick girlfriend. Because we also had a flight at 7pm that day. So we ended up staying on lobby. Place is 8bus from la Isla. Good thing about the pool and convenient supermarket in hotel. I wouldn't stay here again. Very expensive for the price and bad attitude from front desk.
for Everyoneby A verified traveler from laredo
Vacaciones agradablesPosted Aug 15, 2015
Cómoda y ambiente familiar. Muy buena atención de todo el personal. Muy contentos
for Everyoneby A verified traveler from Jz Chihuahua
tiene playa, microndas y refrigerador en cuartos,Posted Aug 14, 2015
Pros: la alberca y áreas alrededor, tienen programa para entretener a los niños. El barco en la piscina de los niños estuvo genial para ellos
Cons: Áreas de juego pero en el interior, pueden agrandar mas el área de niños, meter áreas de juegos para jóvenes y adultos
Location: accesible a transporte publico, colindando al museo Maya
Personal muy agradable, servicial, cortes y respetuoso. Buena limpieza, la tienda de conveniencia en el interior tiene precios no tan elevados y muy accesibles. El buffet del desayuno esta bien, pero puede mejorar en su menú y sabor, comparándolo con el precio de otros. El registro es rápido . El termostato nomas no podía configurarlo para otra temperatura y lo revisaron, pero siguió igual en los siguientes días. Buenas vistas desde las habitaciones que tienen balcon
for Everyoneby A verified traveler from houston, tx
Nice hotel to the beach and restaurantPosted Aug 11, 2015
Staff are excellent and love to come back for next vacation
for Familiesby A verified traveler from san antonio, tx.
nice family hotel!Posted Aug 9, 2015
Pros: the hotel staff!
Cons: a jzcuzzi in the pool area!
We had been in Cancun several times, mostly we stayed at JW Marriot, but this time, we need a suite, my nieces were going to spend one or two nights with us, and my wife and me decided to stayed at this hotel, overall we liked it, we stayed in a junior suite, I founded it very confortable to share with my little nieces.