Excellent Service-Beautiful Location
Posted Feb 16, 2017
The hotel staff was friendly, happy and very service oriented. The facilities were very clean and in good condition. We had a issues with the mini-fridge and coffee maker that the we asked the staff to address. We were able to fix the coffee maker. The mini-fridge was worked on but was not completely fixed. However, room service addressed the issue by bringing us more ice.
Comment from Hotel Management
Feb 27, 2017 by Community Manager, Hotel Management
Allow us to thank you for choosing Excellence Playa Mujeres as host of your holidays and for taking a valued time to share your experience with all Expedia users.
We are very pleased to read that you had a memorable stay at our resort and the beautiful facilities caused such a nice impression. Thanks for mentioning the services that made your stay more relaxing. We also would like to congratulate for your engagement and feedback, which are very important to us because and give the opportunity to know better about the aspects we need to work on in order to provide the best vacation experience to our valued guests.
It will be a privilege to welcoming you back soon.
Please receive our warmest regards!