Beautiful resort, wonderful staff, great food
Posted Mar 16, 2017
After a week's stay, we are eager to plan another trip back to this marvelous resort. The facilities are beautiful and well-kept. The staff is exceedingly friendly and eager to please. Wonderful food and drinks, and fun entertainment. I would truly recommend Excellence to anyone.
That said, there were a few issues to be aware of:
- It's a romantic, adults-only resort. And if you're staying with someone, they're assuming you're extremely comfortable with that person. The rooms have a very open floor plan, straight through to the bathroom. Let me be clear: there is NO privacy in the bathrooms. The toilet room/stall is separated by a frosted glass door that does not go floor to ceiling. That's it. I love my wife. We're close. But I don't need her hearing me doing my business. Also problematic if one of you stays up later than the other... hard to quietly brush your teeth while they're sleeping.
- Temperature controls in the room are a bit tweaky. When we arrived, it was set to 64. Once I touched it, I couldn't get it back below 70. Called maintenance; they said 70 was the lowest it would go. But the friends we were staying with still had theirs set to 64. Never got proper attention to that, but not a huge deal.
- Smoking. There are no designated smoking areas. Sitting on the beach got a little gross one day when we were downwind of some cigar smokers. A bit overwhelming sometimes.
Overall, though, we thoroughly enjoyed our trip and can't wait to come back.
Comment from Hotel Management
Mar 21, 2017 by Community Manager, Hotel Management
Allow us to thank you for taking a time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users.
Thank you very much for adding remarks of the positive sides of your vacation with us, mentioning that the services provided and our beautiful facilities made your stay more relaxing and enjoyable. We also would like to congratulate for your engagement, which helped us identify specifically the areas of opportunity encountered during your stay. Your comments are very important to us because give us the opportunity to know better about the aspects we need to improve in order to provide the best vacation experience and services that our guests deserve. Moreover, we kindly remind you that our staff and concierge department are always available to assist your needs and special requests in order to provide you a remarkable holiday.
We look forward to welcoming you back soon for another remarkable getaway.
Receive our warmest regards!