Ratings based on 4,774 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Boston, MA

The name fits the experience perfectly

Posted Mar 25, 2017
Pros: The friendliness of the staff, the food, the custom drinks, the rooms, and the privacy the resort allotted us
Cons: We were a bit disappointed that the beachfront was so full of seaweed, but the beautiful pools made up for it.
Location: We did not explore off the resort since we liked it so much. I will say the ocean has an abundance of seaweed, but the sand itself was clean.
My boyfriend and I can't say enough about our time at Excellence. We went mid-March and found the place to be peaceful in all the right places, although it was a bit windy. Most of the time, we felt like we were the only people around (which we loved), but we could also find things going on where the scene was more hopping if we felt the need. We won an "Aqua Wellness Session" at the spa during one of the pool games, and what a treat it turned out to be. What we thought was just sitting in a sauna and a warm pool turned out to be a lovely combination of muscle work and relaxation. We wished we had done it every day it was so relaxing and only $38 USD! The highlight of this resort was the food and drink. It was incredible. We'd been to enough all-inclusive resorts across various places in the Caribbean to know not to expect the food to taste like it would back home. You know, gouda cheese that doesn't taste quite like the gouda you get in the states? This place proved us wrong. Each meal we had was wonderful and delicious, with truly EXCELLENT staff. Everyone was so helpful and friendly - they even remembered our names! And the biggest bonus? No upset stomachs AT ALL. I've gotten sick in the DR and Jamaica mutliple times, but not once did I even feel remotely ill here. That alone made this place stand out. The pools were beautiful and clean - there are some that are cooler than others, so make sure you check before jumping in!
Comment from Hotel Management
Mar 27, 2017 by Community Manager, Hotel Management
Dear Sarah, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as host of your holidays and for taking the time to share your experience with all Expedia readers. We are amused to read your amiable words regarding your experience with us and to know that you had a well-deserved relaxing time at our resort. Thank you for mentioning the friendly and attentive service provided by our staff and the quality of food & drinks encountered which made your stay so memorable. In addition, regarding the mentioned issue with the beach, please note that depending on weather conditions, the ocean can be seen more clearly some days than others. Be sure we definitely do our best to keep our beach as clean as nature allows. We all look forward to serving you soon and provide you with another amazing experience! Receive our warmest regards from Excellence Family!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Great resort!

Posted Mar 22, 2017
I would highly recommend this resort to anyone thinking about going to Mexico! The staff are the nicest and hardest working people you will ever meet. The views were gorgeous, the food was great, you can't go wrong! Loved everything about this place! Can't wait to go back!
Comment from Hotel Management
Mar 27, 2017 by Community Manager, Hotel Management
Dear Meagan, Allow us to thank you for recommending Excellence Playa Mujeres to all Expedia users. We are thrilled to read your enthusiastic words and know that your experience at our resort went above your expectations. Thank you very much for the positive remarks! You are more than welcome for another amazing experience. Warm regards from Excellence Family!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Ambiance was great, food not so much

Posted Mar 22, 2017
They had a lot of different types of food, Indian, Thai, Mexican, Italian, it all looked good but it just wasn't quite what it should be... so all the food was just sort of mediocre. The hotel should bring in a Thai, Indian and Italian food chef to oversee the quality.
Comment from Hotel Management
Mar 27, 2017 by Community Manager, Hotel Management
Dear Steve, Allow us to thank you for choosing Excellence Playa Mujeres and for sharing your experience with all Expedia users. We appreciate that you added remarks of the positive sides of your vacation with us, mentioning the beautiful facilities that made your stay more comfortable and enjoyable. On the other hand, we deeply regret that we were not able to meet your expectations since one of our main objectives is the satisfaction of our guests with the quality of the food. We would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you if the ingredients are available. Please rest assured that all the info you have raised has been addressed for the appropriate corrective actions to be taken. We hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Receive our warmest regards!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but could be better

Posted Mar 22, 2017
Had to switch rooms because the first room basically had two double beds pushed together and were very uncomfortable and the toilet was broken. The second room was better. Food was good but not great. The spa was amazing. The pools and bar drinks were great. Overall, we probably won't come back to this property because there are better ones for the money.
Comment from Hotel Management
Mar 27, 2017 by Community Manager, Hotel Management
Allow us to thank you for taking a time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. Thank you very much for adding remarks of the positive sides of your vacation with us, mentioning that the pools and the spa made your stay more relaxing and enjoyable. We also would like to congratulate for your engagement, which helped us identify specifically the areas of opportunity encountered during your stay. Your comments are very important to us because give us the opportunity to know better about the aspects we need to improve in order to provide the best vacation experience and services that our guests deserve. Moreover, we kindly remind you that our staff and concierge department are always available to assist your needs and special requests in order to provide you a remarkable holiday. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Receive our warmest regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Amazing customer service! Very accommodating. The staff was always happy and had a great attitude.
Comment from Hotel Management
Mar 22, 2017 by Community Manager, Hotel Management
Thank you for recommending Excellence Playa Mujeres to all Expedia users. We are very happy to read how much you enjoyed your stay with us. You are more than welcome in our resort for one more amazing and memorable experience! Please receive our warm regards!
5 out of 5
Recommended
for Couples
by A verified traveler from toronto

Exceptional stay once again!

Posted Mar 19, 2017
Pros: The hotel is well laid out, rooms are big and the balcony has a lovely table set and day bed. Great for having room service on drinks on the belcony.
Location: There is a nice long walking/ jogging path just outside of the hotel but within the larger gated area.
Lovely property, lovely staff, lovely beach. Everything about this resort is top notch, from the numerous a-la-carte restaurants to the lovely beach and pool areas, daily entertainment and friendly service staff. The employees seemed to really enjoy working there and all greeted us with smiles every time they passed by. It was never difficult to find chairs around the main pool or beach. There was a variety of restaurants to choose from for dinner such as the lobster house, steak, Italian, French, Mexican and Spanish. They also had two theme nights a White Party and Mexican night. Will definitely return!
Comment from Hotel Management
Mar 22, 2017 by Community Manager, Hotel Management
Dear Patricia, Allow us to thank you for taking a valued time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. It is very gratifying to read your words regarding your stay with us and know that once again Excellence Playa Mujeres was able to provide you such a memorable and relaxing experience. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the themed dinners & parties and the excellent service provided that made your stay so enjoyable. We truly hope to have the privilege to welcome you back in a near future for another fantastic experience. Receive our warmest regards from Excellence Family!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Cons: The restaurants are very nice, and they do have a dress code. But men should not be allowed to wear blue jeans to these nice restaurants. It looks bad
excellent place, just like in their name. Everything is great, they pay attention to all the little details.
5 out of 5
Recommended
for Couples
by A verified traveler from Montreal, QC

Amazing stay at the Excellence Playa Mujeres !

Posted Mar 19, 2017
Pros: Everything ! Food, amenities, service, staff.
Cons: The only downside that I can think of is the fact that the bathroom doesn't have any door (except for toilets obviously). It lacks a bit of privacy.
Location: Not much to be discovered around the hotel unless you decide to take ferry to Isla Mujeres but no need to go anywhere as you are already in heaven !
We stayed twice at Excellence Punta Cana and decided to try out the one in Playa Mujeres. We were a bit worried to not find a service as good as the one in Punta Cana as they set the bar pretty high. We got reassured the minute we walked into the premises. From the staff service to the amenities, EPM really delivers ! Food was delicious, staff very friendly and the room was beyond expectations with a LOTS of details and attention. Every day, we had a little surprise waiting for us. Champagne delivered to the room, Candles and treats to welcome us back to Excellence. Party balloons and special decorations for my wife's birthday, gifts (baggage tags, hat, passport holder). All of this, without asking anything. We were welcomed every night with a tidy room and some chocolates with the next day program. The Spa is one of the best experience we had (you will be pampered in a paradise like environment). We will come back for sure !
Comment from Hotel Management
Mar 22, 2017 by Community Manager, Hotel Management
Dear Damien, Allow us to thank you for choosing Excellence Playa Mujeres and for taking a valued time to share your experience with all Expedia users. We also appreciate your loyalty to our resorts. We feel honored to read your amiable words regarding your stay with us and to know that you found a deserved relaxing stay at our resort. Thanks for the detailed feedback and also for adding very generous remarks of the positive sides of your vacation with us and mentioning that our colleagues delivered an excellent service, exceeding your expectations and the pampering treatments from our spa which brought your experience to a next level. We also appreciate your constructive criticism, which helped us identify specifically the areas of opportunity encountered during your stay. We truly hope to have the privilege to welcome you back in a near future for another fantastic getaway. Please receive our warmest regards from Excellence Family!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Amazing all inclusive right on the beach

Posted Mar 16, 2017
Staff was EXCELLENT. Service was EXCELLENT. Food was amazing. Drinks were bottomless. Beach was gorgeous. Activities all day. Never bored. Very clean. Water was warm. Pools were gorgeous. Absolutely nothing to complain about
Comment from Hotel Management
Mar 21, 2017 by Community Manager, Hotel Management
Dear Andrea, Let us thank you for choosing Excellence Playa Mujeres as host of your holidays. We are delighted to know that you had a memorable and relaxing stay at our resort and you got so impressed with the excellent services provided and the quality & variety of food served. We truly hope to have the privilege to welcome you back in a near future for another amazing getaway! Receive our warmest regards from Cancun!
5 out of 5
Recommended
for Couples
by A verified traveler from Wilmington, DE

Beautiful resort, wonderful staff, great food

Posted Mar 16, 2017
Pros: Staff, cleanliness, food, facilities, drinks, pools... all wonderful
Cons: An actual door on the toilet room/stall.
Location: We only left the resort once, for a snorkeling/shopping trip to Isla Mujeres (which was great). We had no other reason to leave the resort.
After a week's stay, we are eager to plan another trip back to this marvelous resort. The facilities are beautiful and well-kept. The staff is exceedingly friendly and eager to please. Wonderful food and drinks, and fun entertainment. I would truly recommend Excellence to anyone. That said, there were a few issues to be aware of: - It's a romantic, adults-only resort. And if you're staying with someone, they're assuming you're extremely comfortable with that person. The rooms have a very open floor plan, straight through to the bathroom. Let me be clear: there is NO privacy in the bathrooms. The toilet room/stall is separated by a frosted glass door that does not go floor to ceiling. That's it. I love my wife. We're close. But I don't need her hearing me doing my business. Also problematic if one of you stays up later than the other... hard to quietly brush your teeth while they're sleeping. - Temperature controls in the room are a bit tweaky. When we arrived, it was set to 64. Once I touched it, I couldn't get it back below 70. Called maintenance; they said 70 was the lowest it would go. But the friends we were staying with still had theirs set to 64. Never got proper attention to that, but not a huge deal. - Smoking. There are no designated smoking areas. Sitting on the beach got a little gross one day when we were downwind of some cigar smokers. A bit overwhelming sometimes. Overall, though, we thoroughly enjoyed our trip and can't wait to come back.
Comment from Hotel Management
Mar 21, 2017 by Community Manager, Hotel Management
Dear Jason, Allow us to thank you for taking a time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. Thank you very much for adding remarks of the positive sides of your vacation with us, mentioning that the services provided and our beautiful facilities made your stay more relaxing and enjoyable. We also would like to congratulate for your engagement, which helped us identify specifically the areas of opportunity encountered during your stay. Your comments are very important to us because give us the opportunity to know better about the aspects we need to improve in order to provide the best vacation experience and services that our guests deserve. Moreover, we kindly remind you that our staff and concierge department are always available to assist your needs and special requests in order to provide you a remarkable holiday. We look forward to welcoming you back soon for another remarkable getaway. Receive our warmest regards!