Ratings based on 4,636 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from KR

Excellent hotel, food was amazing

Posted Dec 10, 2016
Had a lovely time there , food and drink was great. Staff was very courteous. They all made sure we had an excellent time.
5 out of 5
by A verified traveler from New Jersey

Best resort ever!

Posted Dec 9, 2016
Pros: Everything
Cons: Nothing, as far as we are concerned.
Location: We never left the resort by choice!
As we stepped out of the shuttle from the airport, the welcoming committee handed us each a cool towel and a glass of champagne. If that doesn't start things off right, I can't imagine what else would! The suite was beautiful - Jacuzzi and outdoor bed and pristine décor were all perfect. We found the food to be very, very good (especially at the French restaurant. Loved the coffee/ice cream shop, too. Of course the beach and pool were awesome, made even more so by the wonderful servers taking drink orders all day long. We barely had time to drain our glasses before refills arrived. The evening entertainment was also great - much better than at other resorts we've visited. But the best part of the trip was the wonderful care given to us by the friendly and very hard-working staff. We never passed a workman without receiving a friendly hello; we even received several phone calls to our suite asking if there was anything we needed or if there was anything they could do for us. We met so many people who told us they had stayed at Excellence repeatedly - as many as 5 times - and we were told it just gets better and better. For sure, we will be returnees. Why go anywhere else????
3 out of 5
by A verified traveler

Like being in a prison cell

Posted Dec 8, 2016
Pros: the service was nice
Cons: more privacy, better beach
Location: it is away from the town and shopping area. Also quite a way away from a nice beach.
The first time I arrived at the hotel, it was very exciting and felt high profile with the long drive and security posts, but when we were taken into the room, first thing I saw was that there is no wall between the bathroom and the rest of the room. There is also a large window from the shower into the rest of the hotel and no proper doors into the toilet. If there is a couple and one of you wishes to take the shower and the other orders room service, the hotel staff will be able to see hat is going on in the shower or toilet. No privacy at all, like being in prison cell under constant supervision. The beach wasn't half as good as the beaches in the hotel zone If you are into exhibitionism, this is the hotel for you
5 out of 5
by A verified traveler from toronto

honestly and truly EXCELLENT!

Posted Dec 7, 2016
I cannot say enough good things about this resort. The staff were all friendly. Every single staff we made eye contact said "Ola" with a genuine smile. The staff were all attentive. They kept the resort immaculate. The air throughout the resort was fresh. The food was superb! I had the best sleep in a long time there!
Comment from Hotel Management
Dec 9, 2016 by Community Manager, Hotel Management
Dear Johanna, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as host of your holidays and for taking the time to share your experience with all Expedia readers. We are amused to read your amiable words regarding your experience with us and to know that you had a well-deserved relaxing time at our resort. Thank you for mentioning the friendly and attentive service provided by our staff and the beautiful ambiance which made your stay so memorable. It will be a great honor to welcome you again soon and provide another amazing experience. Please receive our warmest regards from Excellence Family!
5 out of 5
by A verified traveler from NC

Amazing!

Posted Dec 4, 2016
Everything I had hoped for and more!! This place was amazing! The resort was beautiful, staff attentive and food and drinks delicious!! This was a great choice for our honeymoon!
Comment from Hotel Management
Dec 9, 2016 by Community Manager, Hotel Management
Thank you for recommending Excellence Playa Mujeres for all Expedia users. We are very glad to know that you are so well impressed with your entire experience & honeymoon celebration at our resort. We also truly hope to have the privilege to welcome you back in a near future. Please, receive our warmest regards!
5 out of 5
by A verified traveler from L.A California

Anniversary getaway

Posted Dec 3, 2016
Pros: Club house & excellence club experience. Restaurants were all excellent & food was exceptional. Fabulous variety.
Cons: Consierge around the pool - I noticed they'd often be busy chatting with clients & ignoring people that were looking for sun-beds or needed towels.
Location: This hotel is way north of the hotel zone - 1/2 hr to airport. Very secluded area. 2 hotels next door Beloved & Finest. Excellent security
We signed up for the excellence club which was lovely, separate clubhouse for check in. Our guy was nice & friendly but we were a bit annoyed at having to wait over an hour once we'd checked in to actually get into our room. After taking the red eye from LA with a stop over in Guadalajara we were exhausted & there's nothing worse when you arrive - you just want to go to your room.... Room was lovely & our stay was very special with lots of special moments & the excellence stafff went out of there way to make our Anniversary special. Jacuzzi In the room. Spa was gorgeous. Restaurants were all very nice with fabulously food. Pools were fabulous except not all were heated. The beach experience is just lovely, nice loungers. Waiters. Expecially with the excellence club as they have a consierge there with lotions etc & he comes & makes your sunbed. Sadly the water has a lot of seaweed which they are constantly trying to remove from the sand but it's too thick in the ocean. One extremely annoying thing that happened most days was a tractor going up & down the beach trying to rake up the seaward ... complete waste of time it was such an ugly sight extremely noisy & a lost cause as the seaweed just got mashed into the sand, not removed. We booked a tour with Santiago to the Cenotes & snorkeling with the turtles. Brilliant experience & Santiago was very helpful.
Comment from Hotel Management
Dec 9, 2016 by Community Manager, Hotel Management
Dear GBChick, Allow us to thank you for choosing Excellence Playa Mujeres and for sharing your experience with all Expedia users. It is gratifying to know that you had a memorable experience and anniversary celebration at Excellence Playa Mujeres and the outstanding facilities & spa proportionated so many relaxing moments. We appreciate your remarks of the positive sides of your experience such as the quality of the food encountered and perks from the Excellence Club. We are also thankful for the constructive feedback. Regarding the mentioned issue with the beach, please note that depending on weather conditions, the ocean can be seen more clearly some days than others. Be sure we definitely do our best to keep our beach as clean as nature allows. It will be a privilege to welcome you back in a near future and provide you once again a remarkable getaway. Please receive our warmest regards from Excellence Family!
5 out of 5
by A verified traveler from JAPAN

最高のサービス

Posted Nov 29, 2016
従業員は皆明るく、小粋なルームメイクや軽妙なお喋りで楽しませてもらいました。ホテルには卓球やビリヤードがあり、プールサイドでのんびりすることに飽きたら遊ぶことができます。また、毎日いろいろなアクティビティが開催されており、ホテル滞在だけで満たされた日々を過ごすことができます。 今回私は滞在の半分くらいはホテル外に観光していましたのでオールインクルーシブは勿体無いかな、とも思いましたが、ホテル滞在中は完全にリラックスできて良かったと思っています。レストランも素晴らしい味でしたが、一点、アジア料理店内の予約が必要な鉄板焼きは典型的な「日本食っぽい何か」で、その一食を他のレストランのディナーにしておけばよかった…と後悔しています。他のレストランはほとんど回りましたが、全て素晴らしいサービスと味でした。
Comment from Hotel Management
Dec 1, 2016 by Community Manager, Hotel Management
Dear MO, Let us thank you for choosing Excellence Playa Mujeres as your getaway destination and for taking a time to write this review. We are very pleased to know that the friendliness and the outstanding service provided by our colleagues were able to exceed your expectations. Moreover, thank you for letting us know how enjoyable was your stay, due to the quality of food and activities encountered. Will be a great honour to welcome you again and provide another amazing experience. Receive our warmest regards!
5 out of 5
by A verified traveler from Seoul

너무나 안락하고 편안한 리조트

Posted Nov 29, 2016
Pros: 넓은 객실과 수많은 수영장, 깨끗한 음식과 다양한 프로모션으로 지루하지 않게 하루종일 리조트를 즐길 수 있었습니다.
Cons: 물론 룸서비스가 있지만 점심 때 여는 식당이 부족한 점과 바닷가가 호텔존에 비해 깨끗하지 않는 점이 아쉬운 부분입니다.
Location: 주변에는 딱히 리조트만 있기 때문에 그 근처에는 리조트에 다른 즐길거리가 부족한 것 같습니다.
호텔존에서 멀리 떨어져 있어서 걱정했지만 리조트 자체적으로 너무 많은 레스토랑 및 엑티비티를 가지고 있으면 매우 친절한 직원들 때문에 너무 잘쉬고 왔습니다.
Comment from Hotel Management
Dec 1, 2016 by Community Manager, Hotel Management
Dear Ricky, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as the destination of your holiday and for taking a time to share this review with all Expedia users. We are thrilled to know how relaxing and memorable was your stay with us due to the great service provided by our partners, the quality of food and the facilities encountered. In addition, regarding the mentioned issue with the beach, please note that depending on weather conditions, the ocean can be seen more clearly some days than others. Be sure we definitely do our best to keep our beach as clean as nature allows. We all look forward to serving you soon and provide you with another amazing experience! Receive our warmest regards from Cancun!
4 out of 5
by A verified traveler from オハイオ州

快適で清潔で静かなホテル

Posted Nov 27, 2016
Pros: アダルトオンリーということもあり、何よりも快適で、部屋も綺麗。スタッフのホスピタリティやテキパキとした仕事ぶりには感心する。気さくで、明るいスタッフが多い。レストランやバーも味にバラつきがあるものの、比較的美味しいお店が多い。
Cons: ホテル前のビーチの砂浜に藻がたくさんあった。ホテル側はこれらを除去しようと努力しているとは思われるが、ホテルゾーンのビーチと比べると見劣りするので、もっと大規模に除去した方が良いと思う。
Location: カンクンビーチやホテルゾーンからは結構離れている。ホテルゾーンまでの安い行き方は、ホテルからタクシーでダウンタウンまで行き、そこからR1あるいはR2のバスに乗ると良いです。
空港やホテルゾーンからはかなり離れているので、それを考慮した上で、静かで快適なひと時を過ごしたいならおススメです。また、ビーチはカンクンビーチやイスラ・ムヘーレス島などのビーチに比べるとかなり見劣りするためおススメできない。ホテルゾーンのホテルには泊まったことがないため一概に比較はできないが、上記を期待しないのならとても良いホテルです。
5 out of 5
by A verified traveler from US

Posted Nov 26, 2016
The resort is well constructed and managed. Everyone who works and stays is happy and having a comfort same as a special home. Highly recommended
Comment from Hotel Management
Dec 1, 2016 by Community Manager, Hotel Management
Thank you for recommend Excellence Playa Mujeres to all Expedia users. We are very pleased to know that you had an amazing experience and our partners delivered and excellent service. We are also looking forward to welcoming you again and provide another remarkable vacation! Please receive our warmest regards from Excellence Family!