Ratings based on 3,108 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 29, 2015
Beautiful resort, clean, great entertainment, excellent food and drinks! We be going back for sure!
for Everyoneby A verified traveler from KY
Wonderful adult only all inclusivePosted Nov 29, 2015
Fantastic resort. Staff was super friendly and eager to make our holiday very enjoyable. Lovely beach. Many restaurant options. We will definitely be back!!
for Everyoneby A verified traveler from Leigh on Sea
Perfection in paradisePosted Nov 29, 2015
From the moment you arrive to the moment you leave, you are provided with exceptional service by the entire staff at the hotel, nothing is too much trouble. Fabulous location, fabulous food, fabulous entertainment, fabulous hotel. Will definitely be returning in the very near future.
for Everyoneby A verified traveler
HoneymoonPosted Nov 29, 2015
The customer service was excellent. From the conceriege to the people doing landscaping everyone made an effort to say hello and wish you a great day. Every detail was taken care of. Extremely safe. Upgrading as an Excellence club member was worth the extra money!
for Everyoneby A verified traveler from Yucaipa, Ca
First time in MexicoPosted Nov 28, 2015
Pros: We liked all the activities that the hotel has. Every night, a "newsletter" is placed in the room showing all the activities.
Cons: Take out the extra long shaggy carpet in the living area, the vacuum is not able to pick-up the food dropped in it.
Location: Not much to do nearby. A taxi was required to go and do anything. But why leave when there is so much to do at the hotel?
We enjoyed our stay,and I recommend this hotel. I purchased tour tickets for chichen itza then found out the hotel had smaller tours. I did not inquire about price, but I wish I had known how much this hotel provided before planning and booking this vacation. Everyone work I g at the hotel was extremely pleasant, we wish that we had more time, we would definitely would have stayed longer.
for Everyoneby A verified traveler from NJ
Excellence service...Posted Nov 25, 2015
My husband and I just came back for our honeymoon. It was amazing the time in excellence playa mujeres. Since the moment we arrived until we left the service was the same, very friendly staff, they make you feel great and relax. We felt like royalty in the hotel. We were really happy we our choice. Next time for sure it will be more days staying there. The area was very secure and quite! The food was on point with so many options to choose everyday. We were part of the excellence club with it truly recommend it. and the best the hotel everyday offer different kinds of activities which we really enjoy. AMAZING!!!! We love it! Oh and the spa was incredible very relaxing.
for Couplesby A verified traveler from Santiago, Chile
Paradise on earthPosted Nov 23, 2015
Pros: Everything was perfectly maintained, so clean, so perfect, special attention was paid to every single detail
Cons: I cannot think of anything because it was all so perfect for me
Location: Amazing beaches, with plenty of water sports and related activities, the nature was overwhelming, we never wanted to leave the hotel
Amazing landscape, magnificent hotel, perfect beach, superior service, delicious food, I cannot think of anything I did not like, I enjoyed my stay so much that I was truly sad of coming back to reality!
for Couplesby A verified traveler from Knoxville, Tennessee
Best all-inclusive we've experienced!Posted Nov 23, 2015
Pros: The service. The beach. The drinks (generous). The location (quick flight to Cancun and short drive to resort).
Cons: I wish they had self-serve snack bars around the pool. I didn't like waiting for a pizza or stir-fry when all I wanted was a few chips and dip.
Location: We had a great excursion to Isla Mujeres. Nice catamaran trip with snorkling and golf cart tour. Lots of other options, we just didn't use them.
We have been vacationing in different locations around the Caribbean and Mexico for the last 12 years. This resort is the best overall value and experience we've had. It was super clean and the staff was outstanding. I've had poor to moderate service in the Dominican Republic but we wanted for nothing here. No one hounded us for tips, no one tried to sell us a time share. The liquor they use is medium to top-shelf, which was a nice surprise. There's no need to upgrade to the "Excellence Club" since everything is available to you as a regular guest. No wrist bands assigned either (formerly used to distinguish who gets the better service). I was told that the resort was 91% full but we hardly waited for anything. The food was tasty and plentiful (not bland like in the past at other spots). I'd go back for sure.
for Everyoneby A verified traveler from New Jersey
AMAZING!!! You need to go!Posted Nov 21, 2015
This trip was amazing, you arrive to someone offering you champagne and a nice cool towel. The staff is incredible, the people handling the everyday activities (especially Elias) are awesome and hilarious. Served daily with food and drinks by the pool you don't even need to move as well as delicious and so many elegant places to eat. It could not have been better, plus room service, top shelf liquor and in room bottles, you must go. It's definitely going to be a yearly trip for us.
for Everyoneby A verified traveler from Bremen, IN
Amazing resort with fantastic staff and amenitiesPosted Nov 20, 2015
Cons: The only thing that we ran into at first was the wait time for dinner since there were no reservations but we adjusted and planned accordingly.
Location: There was enough to do on the resort to keep us busy during our entire stay. There were also many extras available at the concierge desk.
Our vacation was wonderful!!! Everything from the time we arrived to the time we left was amazing!! Every staff member was super friendly and helpful. Our room was magnificent! I can not say enough positive things about our stay!! There were 6 people (3 couples) in our group and we were all made to feel welcome and pampered. There was so much to do and try as far as food, drinks, activities, entertainment, etc. One of the staff members, Nelson, went above and beyond made sure anything and everything we needed was taken care of. He also arranged for a special dinner for us since it was the 25th Anniversary of one of the couples with us. It was very special and very much appreciated. We all have talked about returning and definitely will plan our next trip here soon!!!