Ratings based on 4,632 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from toronto

honestly and truly EXCELLENT!

Posted Dec 7, 2016
I cannot say enough good things about this resort. The staff were all friendly. Every single staff we made eye contact said "Ola" with a genuine smile. The staff were all attentive. They kept the resort immaculate. The air throughout the resort was fresh. The food was superb! I had the best sleep in a long time there!
5 out of 5
by A verified traveler from NC

Amazing!

Posted Dec 4, 2016
Everything I had hoped for and more!! This place was amazing! The resort was beautiful, staff attentive and food and drinks delicious!! This was a great choice for our honeymoon!
5 out of 5
by A verified traveler from L.A California

Anniversary getaway

Posted Dec 3, 2016
Pros: Club house & excellence club experience. Restaurants were all excellent & food was exceptional. Fabulous variety.
Cons: Consierge around the pool - I noticed they'd often be busy chatting with clients & ignoring people that were looking for sun-beds or needed towels.
Location: This hotel is way north of the hotel zone - 1/2 hr to airport. Very secluded area. 2 hotels next door Beloved & Finest. Excellent security
We signed up for the excellence club which was lovely, separate clubhouse for check in. Our guy was nice & friendly but we were a bit annoyed at having to wait over an hour once we'd checked in to actually get into our room. After taking the red eye from LA with a stop over in Guadalajara we were exhausted & there's nothing worse when you arrive - you just want to go to your room.... Room was lovely & our stay was very special with lots of special moments & the excellence stafff went out of there way to make our Anniversary special. Jacuzzi In the room. Spa was gorgeous. Restaurants were all very nice with fabulously food. Pools were fabulous except not all were heated. The beach experience is just lovely, nice loungers. Waiters. Expecially with the excellence club as they have a consierge there with lotions etc & he comes & makes your sunbed. Sadly the water has a lot of seaweed which they are constantly trying to remove from the sand but it's too thick in the ocean. One extremely annoying thing that happened most days was a tractor going up & down the beach trying to rake up the seaward ... complete waste of time it was such an ugly sight extremely noisy & a lost cause as the seaweed just got mashed into the sand, not removed. We booked a tour with Santiago to the Cenotes & snorkeling with the turtles. Brilliant experience & Santiago was very helpful.
5 out of 5
by A verified traveler from JAPAN

最高のサービス

Posted Nov 29, 2016
従業員は皆明るく、小粋なルームメイクや軽妙なお喋りで楽しませてもらいました。ホテルには卓球やビリヤードがあり、プールサイドでのんびりすることに飽きたら遊ぶことができます。また、毎日いろいろなアクティビティが開催されており、ホテル滞在だけで満たされた日々を過ごすことができます。 今回私は滞在の半分くらいはホテル外に観光していましたのでオールインクルーシブは勿体無いかな、とも思いましたが、ホテル滞在中は完全にリラックスできて良かったと思っています。レストランも素晴らしい味でしたが、一点、アジア料理店内の予約が必要な鉄板焼きは典型的な「日本食っぽい何か」で、その一食を他のレストランのディナーにしておけばよかった…と後悔しています。他のレストランはほとんど回りましたが、全て素晴らしいサービスと味でした。
Comment from Hotel Management
Dec 1, 2016 by Community Manager, Hotel Management
Dear MO, Let us thank you for choosing Excellence Playa Mujeres as your getaway destination and for taking a time to write this review. We are very pleased to know that the friendliness and the outstanding service provided by our colleagues were able to exceed your expectations. Moreover, thank you for letting us know how enjoyable was your stay, due to the quality of food and activities encountered. Will be a great honour to welcome you again and provide another amazing experience. Receive our warmest regards!
5 out of 5
by A verified traveler from Seoul

너무나 안락하고 편안한 리조트

Posted Nov 29, 2016
Pros: 넓은 객실과 수많은 수영장, 깨끗한 음식과 다양한 프로모션으로 지루하지 않게 하루종일 리조트를 즐길 수 있었습니다.
Cons: 물론 룸서비스가 있지만 점심 때 여는 식당이 부족한 점과 바닷가가 호텔존에 비해 깨끗하지 않는 점이 아쉬운 부분입니다.
Location: 주변에는 딱히 리조트만 있기 때문에 그 근처에는 리조트에 다른 즐길거리가 부족한 것 같습니다.
호텔존에서 멀리 떨어져 있어서 걱정했지만 리조트 자체적으로 너무 많은 레스토랑 및 엑티비티를 가지고 있으면 매우 친절한 직원들 때문에 너무 잘쉬고 왔습니다.
Comment from Hotel Management
Dec 1, 2016 by Community Manager, Hotel Management
Dear Ricky, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as the destination of your holiday and for taking a time to share this review with all Expedia users. We are thrilled to know how relaxing and memorable was your stay with us due to the great service provided by our partners, the quality of food and the facilities encountered. In addition, regarding the mentioned issue with the beach, please note that depending on weather conditions, the ocean can be seen more clearly some days than others. Be sure we definitely do our best to keep our beach as clean as nature allows. We all look forward to serving you soon and provide you with another amazing experience! Receive our warmest regards from Cancun!
4 out of 5
by A verified traveler from オハイオ州

快適で清潔で静かなホテル

Posted Nov 27, 2016
Pros: アダルトオンリーということもあり、何よりも快適で、部屋も綺麗。スタッフのホスピタリティやテキパキとした仕事ぶりには感心する。気さくで、明るいスタッフが多い。レストランやバーも味にバラつきがあるものの、比較的美味しいお店が多い。
Cons: ホテル前のビーチの砂浜に藻がたくさんあった。ホテル側はこれらを除去しようと努力しているとは思われるが、ホテルゾーンのビーチと比べると見劣りするので、もっと大規模に除去した方が良いと思う。
Location: カンクンビーチやホテルゾーンからは結構離れている。ホテルゾーンまでの安い行き方は、ホテルからタクシーでダウンタウンまで行き、そこからR1あるいはR2のバスに乗ると良いです。
空港やホテルゾーンからはかなり離れているので、それを考慮した上で、静かで快適なひと時を過ごしたいならおススメです。また、ビーチはカンクンビーチやイスラ・ムヘーレス島などのビーチに比べるとかなり見劣りするためおススメできない。ホテルゾーンのホテルには泊まったことがないため一概に比較はできないが、上記を期待しないのならとても良いホテルです。
5 out of 5
by A verified traveler from US

Posted Nov 26, 2016
The resort is well constructed and managed. Everyone who works and stays is happy and having a comfort same as a special home. Highly recommended
Comment from Hotel Management
Dec 1, 2016 by Community Manager, Hotel Management
Thank you for recommend Excellence Playa Mujeres to all Expedia users. We are very pleased to know that you had an amazing experience and our partners delivered and excellent service. We are also looking forward to welcoming you again and provide another remarkable vacation! Please receive our warmest regards from Excellence Family!
5 out of 5
by A verified traveler from US

Posted Nov 25, 2016
Great hotel, great food and service! This was our second stay!
Comment from Hotel Management
Dec 1, 2016 by Community Manager, Hotel Management
Dear Shane, Thank you for your loyalty and for recommending Excellence Playa Mujeres for all Expedia users. We are very glad to know that you are so well impressed with your entire experience with us and had an excellent time in our resort. We truly hope to have the privilege to welcome you back in a near future. Please, receive our warmest regards from Excellence Family!
5 out of 5
by A verified traveler

Getaway from the World

Posted Nov 23, 2016
First parents only getaway and it was excellent. We loved, even with free internet totally being able to disconnected. Top shelf liquors, delish food and wonderful spa! If you like tennis, great pro working there! it is worth every penny!
Comment from Hotel Management
Nov 24, 2016 by Community Manager, Hotel Management
Thank you for choosing Excellence Playa Mujeres as your parent’s getaway and for sharing your experience. It is very gratifying to read your words regarding your stay with us and know that Excellence Playa Mujeres was able to provide you such a memorable and relaxing experience. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the excellent the quality of food & drinks encountered that made your stay so enjoyable. We truly hope to have the privilege to welcome you back in a near future for another fantastic experience. Receive our warmest regards from Excellence Family!
5 out of 5
by A verified traveler

Posted Nov 22, 2016
Great and handy resort being all inclusive. Some safety issues regarding the floors around the resort. When wet I saw at least four people fall. The resort should invest in some rubber mats to help avoid this occurring. Overall a great experience, friendly and attentive staff, great variety of food and drinks galore.
Comment from Hotel Management
Nov 24, 2016 by Community Manager, Hotel Management
Thank you for sharing your experience at Excellence Playa Mujeres with all Expedia users. We appreciate your remarks about the positive side of your trip. Moreover, we would like to congratulate for your input which helped us identify specifically the areas of opportunity encountered during your stay. We hope to have the opportunity to welcome you and provide another memorable experience. Warm regards from Cancun!