Ratings based on 4,881 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Denver, CO

Great hotel with amazing service!

Posted May 28, 2017
Pros: Everything! The food/restaurants, rooms, service, and perks were all amazing.
Location: It is located a little away from "downtown" Cancun but definitely easy to get there if that's what you want.
This hotel is where you want to be! The staff is amazing, great quality food with endless options. Rooms are clean, comfortable and luxurious. Nothing was missing!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
This resort was amazing. I read all the reviews before going and had high expectations. Wow it definitely lived up to those expectations. It was beautiful, the staff was amazing and would do whatever they could to help you out
5 out of 5
Recommended
for Couples
by A verified traveler from Louisiana

Adults only!!!!

Posted May 25, 2017
Pros: Lazy river and adults only.
Cons: Better explanation at time of occurring day events.
Excellent place for adults only. Jr. Suite Pool View or Spa room is spacious. Has lighted makeup mirror in room. Tip - if you want Hibachi at Asian Restaurant (Spice) you must make a reservation ahead of time. Check with Conceirge on time and place to make reservation. Also, each night one of the restaurants will be closed. Good idea to find out at check-in as to restaurant closures so you can plan your dinner in the evenings Excellent lazy river and swim-up bar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2017
Pros: Everything.
I don't think I have anything bad to say about this resort. The food was great, the staff was excellent, and you will not run out of things to do. They had casino night, archery at the tennis courts, and yoga; an array of activities that should satisfy at least a little bit for everyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted May 25, 2017
Pros: Very gracious staff.
Cons: Lighting in the bathroom.
Lovely resort. We were there for a wedding. It was a beautiful setting and the staff was very gracious.
5 out of 5
Recommended
for Everyone
by A verified traveler from E.Hartford c

Resort lives up to its name

Posted May 24, 2017
From the moment u get there you are treated Like royalty. The grounds are beautifully kept and immaculate. Service is immpecable. Food and drinks are great.we came last yr as well.will be back next yr.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful resort, all staff very friendly

Posted May 23, 2017
From start to finish it was amazing!! The staff was very professional but so genuine in making your stay excellent! Everything was so thought out from restaurant selections and theme nights to activities & food choices poolside. Was there five years ago and was even better this time. Will definitely be back!
4 out of 5
Recommended
for Everyone
by A verified traveler from DC

2 day trip

Posted May 23, 2017
Everything is amazing especially the staffs but the restaurants need to work on better food quality and need more activities. The mixologist class is a must!!
5 out of 5
Recommended
for Couples
by A verified traveler from Dallas/Ft Worth

Beautiful Resort with Fantastic Rooms and Staff!

Posted May 20, 2017
Pros: Clean, beautiful rooms and facilities and always a spot by the beach or pool.
Everything was enjoyable from the reception to departure. The staff is extremely nice and helpful. The Excellence Club option is a big plus. Premium alcohol served and delicious food with lots of options.
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Super quiet and relaxing!

Posted May 19, 2017
Very romantic and secluded! Will definitely be going back! The food was exceptional at every location in the resort! I can't say anything bad about this resort other than the beach could be a little nicer. But overall it is a great resort! Oh and make sure men bring long pants with dress shirts and closed toed shoes or they will not be allowed to eat dinner at any of the restaurants at the resort! The dress code it strictly enforced at this resort unlike other all inclusive resorts in Mexico that I have been to in the past.