Might be better next year
Posted Oct 20, 2016
This hotel is in the process of being remodeled. They currently have one section shut down and the main portion has been renovated. However, the moon tower where we stayed was not updated. They upgraded us to the governor's suite as we had reserved a master's suite. The room was very outdated and did not reflect the room I had seen online in the pictures. The balcony was nice and the view was amazing but the room was old. The curtains did not black out the morning sun so by 8 am it was beyond bright. The bed was like a rock, the bathroom was decent except the sinks sprayed water everywhere even on low. The TVs were nice but the channel selection was awful and only two english channels. The staff was awesome and very accommodating. The spa was nice, small and had some issues with the pools to relax in. Prices weren't too terrible for massages. The food was amazing, especially the chicken parm. I have been to several hotels on the zona hotelera and this has probably the best food so far. Good location for parasailing, jet skis. We took a day tour and had no problems with transportation. Mall was near by. I think this hotel will be decent when they finish upgrading the rooms. From what I could see, the upgraded rooms had new doors, new fixtures etc.
Comment from Hotel Management
Oct 25, 2016 by Pilar Tapia, General Manager, Hotel Management
First of all I would like to thank you for taking the time to share your comments on your recent stay with us.I do regret that we did not meet your expectations during the time you spent at our resort; please accept my apologies for inconveniences you mentioned in your valuable feedback. I assure you
that there is nothing more important for us as comfort and satisfaction of every person who gives us an honor of being our guest. I assure you that all your comments were taken into consideration, thank you as well for mentioning the positive aspects of your stay. I am sure your comments will be very motivating to the staff, as it is always heartwarming to see that your hard work is being noticed.