Ratings based on 2,986 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler
ResterauntsPosted Oct 8, 2015
Hotel needs more resteraunts would never stay again was thinking more 5-6 star rating
for Everyoneby A verified traveler from Las Vegas, NV
Posted Oct 8, 2015
Pablo from Front Desk made our 3 year anniversary trip memorable. He was was polite, and professional. Staff was amazing. I felt like the most important guest in the hotel. This hotel is beautiful and at a great price. The view from our room was breath taking, and the food was exceptional and rooms are cleaned twice a day.
for Everyoneby A verified traveler from grand junction, CO
Great place to bring your little ones!Posted Oct 4, 2015
Very kid friendly! We brought our 3 year old for her first beach vacation here the staff went above and beyond keep her and us partents comfortable! Great kids pool area! Food was good at the resteruants. We didn't get to try them all but we could always find a place to eat when we were hungery! Bathroom could be a little bigger in our room.
by A verified traveler from UK
Tired & Disappointing!Posted Oct 4, 2015
Pros: Argentine restaurant.
Cons: Quality of rooms.
Tired, old hotel. Room awful! Old, dirty, very Disappointing standard presented. Lobby bar and restaurant buffet extremely noisy and not enjoyable. Would not recommend in any way. Only positive was the Argentine restaurant where food was good.
for Everyoneby A verified traveler from tulsa, ok
ParadisePosted Oct 4, 2015
This is a beautiful resort! The staff is very friendly and accomadating! The grounds are amazing with beautiful palapas. The beach area is very large. Lots of eating options. Be sure to ask the conceierge about releasing the baby sea turtles! We stayed in room 651 and the view was amazing!
for Everyoneby A verified traveler from N.L
Hotel agradable, pueden mejorar en hospitalidadPosted Oct 4, 2015
La comida es deliciosa, lo mejor es la cevicheria, la estancia fue agradable pero algunos meseros tratan con desagrado a nacionales, los hace falta mas ambientación en restaurantes, cuando fuimos estaban en remodelacion algunas areas, el cafe estaba cerrado, la calidad de alimentos es muy buena, los niños se divietieron mucho en los toboganes, las habitaciones necesitan renovarse, check in y check out rapidisimo, en general la experiencia fue grata y volveriamos
for Everyoneby A verified traveler
Posted Oct 4, 2015
The rooms lacked decor and the bathrooms were small. The open air concept is nice idea but too hot.
for Everyoneby A verified traveler
Wanted to stay longerPosted Oct 3, 2015
Pros: everything was great , food ,beverages and facilities. Pools were great even for children
Cons: provide expedia customer options for more days at the same rate if needed.
Location: local bus service great to head downtown to the major show places like coco bongo. Hard rock bar etc.
I wanted to extend my stay two more days but was not given the same rate as expedia, so did not stay longer
for Everyoneby A verified traveler from Melbourne
Great Hotel ResortPosted Oct 2, 2015
I was so pleasantly surprised at the quality of the food options, all up they have around 9 different restaurants. They have bars everywhere and the friendly staff will just walk past and offer you a drink at any time. The Argentinian steakhouse was our preferred restaurant. The buffet breakfast was quite good as well. It's a resort, so you have to be comfortable with staying at the one place, the beach is right next to it, but when we went there was way too much seaweed. It's not walking distance to anything except the bus stop. We went in September and it was quiet then, the crowd is mostly mature aged adults, it's definitely not a party hotel for teenagers. I would come here again.
for Everyoneby A verified traveler from California
Very Nice ResortPosted Sep 30, 2015
Pros: Outside pool area Price Beach front The reviews before booking
Cons: AC in the elevators That's about it
Location: Didn't leave the resort once.
We booked our trip to this resort for September for our 30th anniversary and had a great time. The hotel was nice but it took a couple of days to get used to the open air facility. Everywhere is open except the hotel restaurants. It was very muggy as we walked around but I get it, we're in Cancun. The hotel staff were awesome and for the most part the waiters and waitresses were good. Since it was our anniversary, they upgraded us to an ocean view room at no charge. The food was really good and the drinks were good too. We spent most of our time outside at the pool and the atmosphere was great. The beach in front of the hotel was great as well. We met many new people from all over the country and made new friends. All and all, I would recommend this resort for sure.