Ratings based on 4,284 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, nice food

Posted Feb 24, 2017
Ok in general, food is good, no too much activities, facilities is kind of outdated, front desk service need improvement
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall great hotel.

Posted Feb 22, 2017
The hotel was great, the only poor experience was the construction happening on the floor above us. I wish we had been notified about it in advance or even upon check in. The construction lasted full work days everyday during our visit with the exception of Sunday, which made sleeping in or enjoying the peace and quiet impossible from the room. Other than that it's a great place to stay, perhaps just inquire about any renovations that may take place during your visit upon booking.
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you for taking the time to share your comments on your recent stay at Fiesta Americana Condesa Cancun. I am glad to know that your overall experience was enjoyable, highlighted by the service and food that we offered. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We will be more than happy to be your hosts once again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

The nicest people work at Fiesta!

Posted Feb 22, 2017
2nd time we've stayed there. Beautiful! Staff are very friendly. Small enough to walk around the entire resort but plenty of variety for dining. Some construction still going on but it didn't bother us. Special thanks to Fernanda and Victor.
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
We take pride in being able to provide our guests with memorable experiences and a genuine caring service. Fernanda and Victor will be very happy to read your comments, it is always a marvellous incentive to know that your efforts are being noticed. Thank you again for all your kind comments and loyalty, we hope to have the pleasure of seeing you back soon. Sincerely,
5 out of 5
Recommended
for Families
by A verified traveler from Seattle, WA.

Posted Feb 21, 2017
Pros: Very clean, on the ocean,friendly, fun and helpful staff, excellent restaurants!! They had fun things going on all the time, in the pool or lounge .
Cons: I can't think of anything, the staff was wonderful.
Location: The location was perfect, not to far from the airport, easy to get to the markets or night spots by bus. It was easy to book excursions.
Wonderful!! Best service, restaurants, friendly, fun, and helpful staff. I'll be back!! Lots of fun things to do, or just relax by pool or ocean.
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. It is very heartwarming to read that the staff played such a great part in making your stay memorable. Thank you very much for having chosen Fiesta Americana. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Newly renovated rooms. Best all inclusive food

Posted Feb 21, 2017
Been to a lot of mid to high range all inclusives. The food here was excellent. Room was recently renovated. Attentive staff.
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
Accept my sincere appreciation for the kind comments you have shared. I am very happy to know that we were able to exceed your expectations. We are looking forward to your next visit. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Feb 20, 2017
I am always apprehensive about all-inclusive's, but this resort was great. I thought service was always friendly and quick, and food was wonderful at all of the restaurants.
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
. I am very happy to know that we were able to exceed your expectations and that you were pleasantly suprised by the warmth and quality of the service we offer. Thank you very much for your loyalty and wonderful comments, please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back. Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler

Our All Inclusive Vacation was Outstanding

Posted Feb 20, 2017
Pros: Everything
Cons: A place to change large American bills and a money exchange desk. This would have been very helpful. Map of bus routes. One map takes the place of l
Location: Bus service to all of Cancun was just outside the hotel. Hotel staff was helpful in explaining the systems.
Fiesta Americana Condesa Cancun was wonderful. The staff were friendly, helpful, and caring. The food was great. Restaurants, snack bars, and buffets were varied, fully stocked, and fun. There was no waiting and the varieties of food were excellent. On a cruise it seems you're always waiting for something or in a line. No waiting or lines at this hotel. Drink service was simply the best. Anything at any time was the motto. We needed shady areas outside and there were lots. This was the best vacation ever. We appreciated everything about this trip.
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for taking the time to write about your recent vacation with us. It is always very gratifying to read in such detail about our guests experience, as it helps us get an outside view of all the efforts we are making in every area of the hotel. We are looking forward to having you back soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Had a great time in Cancun!

Posted Feb 20, 2017
Pros: A nice variety of restaurants on the property, and the lunches by the pool were fun. Great views and a nice beach. Drinks were good.
Cons: As an American be ready for the expectation of a tip. On our last night we ran into a server that made a sarcastic comment, which left a sour taste.
Location: Shopping isn't too far away, but frankly isn't something we'd do again anyway. Same brands and prices as back home for us in Minnesota.
Overall the hotel and it's staff did a great job making sure our stay was relaxing and comfortable. The staff obviously are focused on making the stay a positive experience and understand that good reviews mean continued patronage. There was construction going on and they made sure it didn't impact our stay. We had a room with a great view and the staff use nice touches like artistic designs laid out in colored rice on the bed and table on different days during our stay. The room was always well stocked and clean. The beds and pillows were very comfortable and clean. Building a relationship with the concierge is critical as there isn't a lot of information about what is going on around the property provided in the room like some resorts have. Although, be wary about the sales pitch they want to give you. We personally were unable to use our perks received after the pitch, which was mostly our fault for being busy with other activities. In any case doubt it was worth the hassle of 90 minutes of our day consumed by the whole thing. A small bit of advice for those doing excursions, is to find the local guides. We found one on the beach, they can arrange some of the best deals and will accompany you personally. Very worth while. We would repeat, although our personal preference is to always try something new and maybe further off the beaten path, but again, that is just us. If you are looking for a solid all inclusive that is family friendly it's a good choice.
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you for taking the time to write your comments of your recent stay. Your feedback is of great value to us, as it helps us pinpoint the areas that need our attention in order to guarantee our guests complete satisfaction. Thank you again for your comments, we look forward to having you with us in the future and show you that your comments are taken into account in order to maintain constant improvement. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Great faculty,great food and great staff

Posted Feb 20, 2017
Great place to stay and will stay there again really enjoyed our first visit to cancun
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2017
Great staff! Very engaging, fun and helpful. Definitely would go back!
Comment from Hotel Management
Feb 22, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for having chosen Fiesta Americana Condesa Cancun for your recent getaway, and for taking the time to share your wonderful comments. We hope to have the honor of having you back soon. Sincerely,