Ratings based on 4,453 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Construction makes it tough

Posted May 24, 2017
Pros: Liked the location. Liked the beach Liked the room liked the layout of the pools
Cons: Needs a big renovation. Main buffet needs to be updated. its to loud inside there.
Location: located close to downtown and across the street from Aquaworld.
Most everything meet expectation. Rooms are great. They seem to be newly remodeled but who wants to hang in there room when in Mexico. Rest of the hotel is ready to be given a face lift. Pool tile is broken or shifted in most of the pool. The swim up bar is pretty worn down. We were in the Sun tower which has had the hallway to it being renovated. Meaning instead of a shaded walk to the lobby we had to walk out side and around to get to the lobby. Not the worst thing but it also meant we had to drag out bags up 3 flights of stairs to leave. They were also doing construction on the front of the hotel making the escalators non-functioning. its hot and having to walk up stairs is not fun. The evening shows are a Joke. The only good one is the mexican fiesta.
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I am happy to read that your overall experience was enjoyable, and the feedback that you have shared is very much appreciated. Our main objective is to achieve our guests complete satisfaction, and your comments help us pinpoint the areas where our focus is needed in order to succeed. We hope to have you back in the near future. Sincerely,
4 out of 5
Recommended
for Families
by A verified traveler from Oklahoma

Wonderful stay

Posted May 22, 2017
Pros: Pool, outdoor grill, staff, cleanliness, beach
Cons: Should offer premiere food (lobster, steak) with out paying extra.
Location: Beautiful location and opportunity's for adventure everywhere
This was my 5th time at this resort over the past 2 decades. I was pleased to see they are modernizing the resort. All the staff was very kind and well manured. The food was only sub par for the most part. The pool side grill was fantastic. The other restaurants were hit and miss. The option to purchase better food was puzzling because it was food one would expect to be available at a 4 star resort. Other that that it was great. I'll be taking my family back again. Oh and the resort was kid friendly.
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in. I would like to clarify that like most Resorts in Cancun, Fine cuts and Lobster are not included in the package, as they are considered premium and would elevate the prices considerably.I appreciate you adding very generous remarks on the positive sides of your vacation, and for mentioning the services that made your stay more comfortable. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted May 21, 2017
Beautiful place the food was great and the people are so beautiful
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
Allow me to express my appreciation for taking the the time to share your review about your recent stay with us. We are looking forward to see you back soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Absolute beautiful resort , the staff is great especially the people that work at the pools for all the activities throughout the day ! I recommend participating in morning yoga, dance and sushi lessons, water aerobics, and the massages were great as well. We did our massages inside and not on the beach so next time we'll have to try that out. If you're looking for outside or nightlife activities for sure go with one of the guys from the hotel you'll have so much fun and you'll be taken car of. We also recommend the fish tacos and shrimp tacos by the pool they're to die for and get some guacamole and chips to go with it ! If you have any problems for any reason let someone know they were awesome at taking care of whatever we needed. Only thing we didn't enjoy were the sticky floors in our room, but it was humid and hot ... it's Mexico so just don't keep your balcony doors open for very long. And other than that the room and view was great and we definitely can't wait to book another trip there !
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for such a positive review, especially for your kind comments about the great service specially the Entertaiment team. We are looking forward to welcome you again. Warm Greetings,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service and great Resort

Posted May 20, 2017
Every one is very helpful Great Resort Great pool
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
I am happy to read that your stay was enjoyable. We look forward to your return. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amayyy-Zing!!

Posted May 17, 2017
From the moment you arrive, this place has staff members awaiting your arrival and meeting your requests. We had an oceanfront suite with amazing views. The property is a perfect size with just the right amount of amenities that don't require a golf cart just to get to the other side. The food at all restaurants is amazing, all-inclusive makes it easy and provides more than a person would want. Some restaurants do have an up charge for prime meat selections and seafood but inclusive dishes are also up in that category. Overall we had a very pleasant experience and would definitely recommend. Several people we encountered had previously been to Cancun and visited different resorts and all said this was the best.
Comment from Hotel Management
May 17, 2017 by Pilar Tapia, General Manager, Hotel Management
Allow me to thank you for choosing us as your hosts for recent getaway. I am happy to read that your overall experience was enjoyable and that you were able to relax and unwind from your daily roitine. It is very rewarding to know that all our efforts are being noticed and that they are achieving our guests complete satisfaction. It will be our honor to have you back soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from t

Very nice hotel! Great staff!

Posted May 17, 2017
Best stay this far. I've been to a few places and nothing compares to this hotel. Great friendly staff the hotel itself it's amazing with great amenities the gym and spa are amazing I really recfomend the spa soooo worth it! Over all my experience was great the food was good. A lot of restaurants to choose from. The pool is great and the beach is equipped with tons of beach chairs. My room was cleaned and stocked with refreshers everysingle day of our stay.
Comment from Hotel Management
May 17, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for your review and for mentioning so many positive elements you have experienced in Fiesta Americana Condesa Cancun and for your recommendations. I am pleased to know you enjoyed all aspects of our Resort, especially the Spa. We are looking forward to the opportunity to welcome you back. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Awesomeness!

Posted May 16, 2017
Pros: Location, Beach, Staff
Cons: Open a bar that can be accessed 8-12pm for soft drinks or liquor.
Location: Location perfect, everything to do near by, either by taxi or city bus. 5-10 travel time to most everything.
Staff was excellent. Could not have been happier. Will be returning to this resort. Great food, great people. Pool chairs always available, huts on beach always available. Waiters always right on top of things - shout out to "JJ".
Comment from Hotel Management
May 17, 2017 by Pilar Tapia, General Manager, Hotel Management
I appreciate the time you have taken to provide your valuable feedback, which helps us improve each and every day. While I am happy to read that the service was beyond your expectations, I understand that certain aspects of the Resort left to be desired. I am sure that Juan Jose will be very happy to have caused such a great impact on your vacations. We will be looking forward to your next visit to Fiesta Americana Condesa Cancun. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel AMAZING SERVICE!

Posted May 16, 2017
This was an amazing hotel with a great view and the staff there was all incredibly nice and always on top of things! Would highly recommend staying here!
Comment from Hotel Management
May 17, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for this kind review of the time you spent with us. I’m delighted to learn from your review that every expectation was met and that the staff and our view made your vacations so memorable. Thank you for your recommendations and we hope to see you back very soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Stay was amazing. Room was excellent. Resort was very clean all throughout. Staff was very professional and friendly. Everything was perfect. Best resort I have ever stood at.
Comment from Hotel Management
May 17, 2017 by Pilar Tapia, General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. We hope you come back soon. Sincerely,