Ratings based on 2,902 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel has great scenery beautiful hotel

Posted Aug 29, 2015
The check in was quick as well as the check out. Hotel is amazingly beautiful great scenery the room we stayed in was garden view which was really nice we had one king bed and the room is comfortable they definitely keep it clean water was always hot the food is great all five star restaurants room service food is ehhh better to just go to the restaurants drinks aren't that strong but it's all inclusive so you can have as many drinks and shots as you want .. Have jet skiing and parasailing right behind the hotel where they also sold coco bongo tickets pool was nice beach is beautiful especially at night
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2015
Awesome stay. Would definitely recommend. Pool bar was great.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 28, 2015
We had a great time at the hotel. There was so much to do and everyone was very attentive. The hotel is a little outdated but it is still very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portugal

Great hotel - Amazing staff - proper relax

Posted Aug 28, 2015
Pros: The professionalism, quality and sympathy of the staff. Amazing! We would like to highlight Pedro from Kalmia and Isaías from the housekeeping.
Cons: Although it has good conditions, we can see that in some areas needs a refurbishment.
Location: Easy to buy and travel to different tours. Buses to other areas of Cancun in front of the hotel.
Great hotel located in the Hotel Zone of Cancun. Great facilities, 2 nice pools, beach in front of it and a great variety of restaurants. The pool bar and the different mini-restaurants around the pools are amazing and a great way to eat throughout the day without having to sit down. Proper environment to relax. We enjoyed our stay and would recommend it to other people.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phila

Excellence time after time

Posted Aug 27, 2015
This is our fourth year in a row to stay at the Fiesta Americana Condesa. I can't believe that it gets better every time I come!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, az

Nice hotel. Fantastic staff. Food was awesome.

Posted Aug 27, 2015
Had a great time. Would return to hotel. Shows were good, staff seemed to enjoy their job and seemed to go extra mile. Only things i did not like was the wifi (only works in lobby) and rooms seem to need a facelift which i was told will be happening soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

it was wonderful one the best hotels we ben

Posted Aug 27, 2015
Pros: the food different variety we love it
Cons: beds mattress
Location: good we can stay all day on the hotel or go some were take a taxi provided by the hotel so secure .
hall staff were so friendly they make us feel so good .
4 out of 5
Recommended
for Families
by A verified traveler from Arkansas

Posted Aug 26, 2015
Pros: great food, beautiful grounds
Cons: rooms not comfortable, stone floors were slick and not child proof
overall good but room quality was disappointing. Rooms are not worth 4 starts, maybe 3 at most. Was not cleaned all that well unless we left a tip. food was great at the restaurants, buffet was just ok. Bars were not very sanitary especially the one directly on the beach - dirty sponges and dirty glasses. staff mostly very good. we did not feel room floors were child safe as they are slick marble finish and kids constantly would fall while running around. we also had to secure their beds from all sides in case they fal in the middle of the night because of danger of serious injury from stone flooring
3 out of 5
by A verified traveler from US

Disappointing, not going back!

Posted Aug 26, 2015
Pros: The only aspect I liked and enjoy was most of the hotel employees and staff (Pedro, Juanito an cleaning ladies)with the exception of Efren and Tabatha
Cons: Hotel installations and rooms, shows, activities and customer service from the receptionist Efren and Tabatha at the spa
Location: Mayan Culture museum Cancun Airport Shops
Negatives~Check-in was a nightmare with Efren, he is rude, disrespecful and did not help me at all! Check in time was at 3 and he offered me the rooms past 4:30 PM?? as they didnt have rooms available???? My kids and grandmother were exhausted from the 8 hrs traveling time, heat and humidity, and when I explained this to him he said there was nothing he could do.The following day at the pool I was offered massages services by Tabatha and she quoted me "special pricing", when I got to the spa they didnt respect the price provided, and told me that it was a confusion on my part and charged me almost twice what I was quoted. Never apologize nor honor their word either. On the positive side, Pedro (security guard), Juanito (cevicheria), the room cleaning ladies, Claudia (pool), Serena (buffet) and all the staff (with the exception of the first two) were kind, attentive and helpful at all times. And they have all my grattitude and appreciaton for their dedication and hard work.
3 out of 5
by A verified traveler from Queens, NY

Moldy smell, terrible shower, distrustful reps

Posted Aug 26, 2015
Stayed here for 4 days. My room 447 smelled of mold and must when we 1st got there, and stayed until we left. You literally have to step up, over and in the shower. Then when you do get in, the shower water takes a long time to go down. So you're basically showering in your filth. Those reps that greet you to attend the presentations, stay away from them. They're very dishonest and pushy. 1 even tried to make me believe she set up my transportation to the airport if I attended the presentation. But when I doubled check to confirm, no reservations were ever made. I would have been stranded if I didn't follow my gut. Pools and beaches are nice. Bar staff are excellent, especially Felix at the lobby bar. But you want to be comfortable after paying the money you paid. Rooms should be up to standard. I'm very upset about the money I paid and the room conditions I was faced with.