Ratings based on 4,330 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Very nice

Posted Mar 22, 2017
Pros: The cleanliness
Cons: Consistency-food and staff-you couldn't count on things being as they were described on menus or the same for you as your neighbor or what you asked 4
Location: Awesome location-could walk to the back and go to the beach or walk out front and catch a bus for $1 and go to several options - shopping, activities
Very nice resort, very clean I couldn't have asked for better. Food choices are awesome if you eat meat, but for vegetarians or vegans the options are quite slim and it's sadly - don't go to this resort expecting to eat Mexican food on the daily. I say sadly, but if you are looking to go to Cancun and have burgers, hot dogs, pizza or Asian food and other mostly American cuisine, then you will be super happy. This resort does have a nightly show for entertainment, but the shows we saw are nothing in comparison to cruise entertainment, so possibly I'm a little spoiled with great having great entertainment staff on previous vacations. Was able to walk outside the resort, catch a bus for $1 and go to the mall, never felt unsafe.
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
I appreciate the time you have taken to provide your valuable feedback, which helps us improve each and every day. While I am happy to read that the service was beyond your expectations, I understand that certain aspects of the Resort left to be desired. Thank you once again for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show you the improvements we have made with your comments in mind. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel...close to the beach

Posted Mar 20, 2017
Pros: Very easy to find your way around. Atmosphere was very nice.
Cons: The beds were too soft. Needs more things to do at night.
Location: Great location. Can take the city bus about anywhere. Golfing nearby, 20 minute taxi ride to the catamaran trips which were a lot of fun.
Had a great time. Entertainment and wait staff at the pool was beyond fabulous. ...Tania, Devaky, Jeff, all of them were awesome. Food was fabulous... I have nothing but good things to say, would definetly go back.
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, specially Entertaiment team. I will personally extend your special comments to Gabriela, Tania, Devaky and Jeff for their extraordinary performance It is a true pleasure to know that your overall experience with us was enjoyable and met your expectation. We are looking forward to welcome you again at Fiesta Americana Condesa. Warm Greetings,
5 out of 5
Recommended
for Everyone
by A verified traveler from The Hollywood Hills, CA

Amazing place!

Posted Mar 19, 2017
The best all incluve I've been to; incredible, creative and inspired food, first class service by super friendly staff. Beautiful property and beach. Highly, highly recommend!
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for mentioning so many enjoyable aspects of your stay. At Fiesta Americana Condesa we pride ourselves on the quality of the food and berverages that we provide and the warmth of the service that has proven characteristic to the Resort. I am happy to read that your stay was enjoyable, and that this experience motivates you to recommend us and hopefully return on your next getaway. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Best choice!

Posted Mar 19, 2017
Pros: Everything. The staff, the food, the drinks, the view, the easy check in/out! The variance of food was very good!
Cons: I didn't give the cleanliness a full 5 stars, because one of our rooms had a funky smell to it. Also, you have to pay to print boarding passes.
Location: I recommend going to Xoximilco, Congo, and Coco Bongo's if you're looking to get a little crazy and have fun! Some of us also parasailed.
We chose this hotel for my bachelorette party of 8, and it was AMAZING! The staff were the friendliest individuals I've ever met. In particular, ENRIQUE and PEPE and URIEL, were so helpful! They helped us navigate around Cancun nightlife and around the hotel. We would've been lost without their guidance. The bar staff were also so sweet. Pretty much everyone we encountered was amazing. Not once did we feel like the staff were burdened by our big party of loud girls. I was a little worried to book this resort at first because I had read there was construction going on and I didn't want to risk being woken up early. BUT thankfully, there were no problems with that. I would recommend this hotel over and over again. We all enjoyed it very much!
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you for sharing the wonderful experience you had at Fiesta Americana Condesa Cancun. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. Enrique, Uriel and Pepe will be very happy to read your comments, it is always a marvellous incentive to know that your efforts are being noticed. We look forward to having you back soon. Warm Greetings,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort on the beach

Posted Mar 18, 2017
The resort itself is beautiful. The staff is incredible friendly, attentive and accommodating. The food is delicious. I would definitely go back!
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on the beach.

Posted Mar 18, 2017
The hotel we love has gotten even better. The renovation is almost completed and the result is sensational. The Condesa is a complete Cancun experience, beach, restaurants, accommodations, a safe that has your happiness as their only goal. Lovely hotel, great experience for families and for couples.
Comment from Hotel Management
Mar 18, 2017 by Pilar Tapia, General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for the warm words regarding our staff, service, food and newly renovated rooms. We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Mar 17, 2017
Pros: Food was good and the drinks were top shelf. Staff was friendly and accommodati
Location: Needed to ride the bus to go places but was not a problem at all. One dollar each way or 20 pecos.
Very nice hotel and the staff was wonderful. After upon checking in our room, we realized the view was terrible which over looked root tops of the hotel next door as well as garbage. My husband and I complained and they said they could move us but not until the next morning. The next day they did move us as promised and this time they gave us a balcony with a side view of the ocean. Very accommodating and upgraded to more the I had expected. We were given a complementary bottle of champagne to celebrate my birthday as well as the room decorated with balloons, rose pedals al over our bed, along with a plate decorated with a small piece of cheesecake on it. Very exceptional service and we would definitely love to go back there someday.
Comment from Hotel Management
Mar 18, 2017 by Pilar Tapia, General Manager, Hotel Management
Allow me to express my appreciation for taking the the time to share your review about your recent stay with us. We are honored to have been your hosts for your birthday, and I am glad to read that you overall experience was very enjoyable. We take pride in being able to provide our guests with memorable experiences and a genuine caring service. Thank you again for your kind comments, we hope to have the pleasure of seeing you back soon. Greetings,
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Food

Posted Mar 17, 2017
For an all inclusive resort, the restaurants and food were very good.
Comment from Hotel Management
Mar 18, 2017 by Pilar Tapia, General Manager, Hotel Management
It’s great to know that Fiesta Americana Condesa Cancun has met your expectations in different ways, such as service, restaurants and the quality of the food. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

Great for family vacation

Posted Mar 16, 2017
Nice hotel, great restaurants. Very family friendly.
Comment from Hotel Management
Mar 18, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you again for all your kind comments and suggestions, we are looking forward to having you as our guest again and make every effort to exceed your expectations. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Perfect for the price and couples/small group trip

Posted Mar 16, 2017
Pros: Food Pool Beach Staff Ocean View Room Excursions Customer service Great design/layout/facilities Great spot for couples, small group,
Cons: -Nightlife -Construction -some trashy guests (not a spring break spot though, older folks were the annoying ones actually)
Location: Do the Jungle Tour! You get your own boat through the mangroves and snorkel at the reef Tulum is amazing! Visit or stay there its magical
I stayed at the Fiesta Americana Condensa in February 2017 for 4 nights and loved it. I went with my girlfriend and her mom upgraded up to the ocean view and it was so worth it so I recommend doing that - it changed the whole trip having that balcony and amazing view. The service at the condensa is second to none - they go out of their way to make sure all of your needs are taken care of and that your happy at all times. The staff is very genuine and makes you feel welcome and that they are happy to be there. They were very helpful helping us plan our trip and renting a car to Tulum which is AMAZING and I highly recommend visiting for a FULL day if possible. Restaurants were all good, didn't make it to the steakhouse but the Mexican, fish, Italian, Asian and buffet were all around 7-8/10 quality imo. Also excursions right across the street -I reccomend the jungle tour NEGATIVES -biggest negative is the lack of a night biggest negative is the lack of a nightlife at the resort - everyone kind of hangs out in the hotel lobby bar at night, they could really use a dancing spot, there is a little bar place outside but was mostly empty and quiet when we were there, maybe renovate that? -construction on the hotel, workers were always there, noise isn't too bad mostly hammering but it makes some of the pool seating not relaxing having to hear that -not their fault but there are a lot of drunk middle aged people there who were a bit loud and obnoxious. Overall great experience 4.5/5
Comment from Hotel Management
Mar 18, 2017 by Pilar Tapia, General Manager, Hotel Management
Allow me to thank you for sharing your views on your recent stay . There is always a room for improvement and your suggestions are very much appreciated. We would be honored to welcome you back again in the future to Fiesta Americana Condesa Cancun. Sincerely,