Ratings based on 4,338 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from north little rock, ar

Best vacation ever!

Posted Mar 27, 2017
Clean, staff was excellent, food was fantastic, and right on the beach! Check-in and out was a breeze! This was beyond our expectations! We will be going back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Wonderful hotel and staff!

Posted Mar 27, 2017
Staff at the hotel were top notch, a 10 out of 10. Waiters and bartenders were always above and beyond on their service to vacationers. Would most definitely go back to this destination.
Comment from Hotel Management
Mar 29, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for such a generous review. I am delighted to read your comments and learn that you have been impressed with our restaurants and especially with our service. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible. We will be looking forward to your next visit to Fiesta Americana Condesa Cancun. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Beautiful hotel, great staff!

Posted Mar 27, 2017
Pros: The staff!
Location: Beach was awesome!
Staff was excellent, and we loved and enjoyed our stay. Arianna and Mr Montemurro along with numerous employees were incredible. Too many to remember all of them, but here are a few that stood out Omar, Salvador, Jorge, and Jose.
Comment from Hotel Management
Mar 29, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for taking the time to share your experience; it´s a privilege to know that Fiesta Americana Condesa Cancun did more than live up to your expectations. It is very rewarding to read so many aspects of the Resort,especially La Cevicheria and The Grill, that made your experience memorable and that it motivated you to recommend us to our fellow TripAdvisor Readers. I will personally extend your special comments to Fabrizzio, Arianna, Omar, Salvador, Jorge and Juan Jose for their extraordinary performance. On behalf of all the staff, we would love to welcome you back in the future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Great experience

Posted Mar 27, 2017
Pros: Property was beautiful . Beach was awesome . The view breathtaking . Grounds well manicured
Cons: More entertainment . A casino
Location: Everything reachable by taxi and bus
We spent three nights March 17 thru 20 . Best vacation ever . Everyone was wonderful . We asked to change rooms so we could have a balcony . This was done with no questions asked . It was my husbands birthday and the extras they did for this was way more than expected , balloons , champagne , dessert topped off with the happy birthday spelled out on the bed . Room service was timely and courteous. Dining room staff always extremely attentive . Jesus the bellman was super nice . The beach , room and property in immaculate condition . Overall we love this place . Great vacation
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Very nice

Posted Mar 22, 2017
Pros: The cleanliness
Cons: Consistency-food and staff-you couldn't count on things being as they were described on menus or the same for you as your neighbor or what you asked 4
Location: Awesome location-could walk to the back and go to the beach or walk out front and catch a bus for $1 and go to several options - shopping, activities
Very nice resort, very clean I couldn't have asked for better. Food choices are awesome if you eat meat, but for vegetarians or vegans the options are quite slim and it's sadly - don't go to this resort expecting to eat Mexican food on the daily. I say sadly, but if you are looking to go to Cancun and have burgers, hot dogs, pizza or Asian food and other mostly American cuisine, then you will be super happy. This resort does have a nightly show for entertainment, but the shows we saw are nothing in comparison to cruise entertainment, so possibly I'm a little spoiled with great having great entertainment staff on previous vacations. Was able to walk outside the resort, catch a bus for $1 and go to the mall, never felt unsafe.
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
I appreciate the time you have taken to provide your valuable feedback, which helps us improve each and every day. While I am happy to read that the service was beyond your expectations, I understand that certain aspects of the Resort left to be desired. Thank you once again for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show you the improvements we have made with your comments in mind. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel...close to the beach

Posted Mar 20, 2017
Pros: Very easy to find your way around. Atmosphere was very nice.
Cons: The beds were too soft. Needs more things to do at night.
Location: Great location. Can take the city bus about anywhere. Golfing nearby, 20 minute taxi ride to the catamaran trips which were a lot of fun.
Had a great time. Entertainment and wait staff at the pool was beyond fabulous. ...Tania, Devaky, Jeff, all of them were awesome. Food was fabulous... I have nothing but good things to say, would definetly go back.
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, specially Entertaiment team. I will personally extend your special comments to Gabriela, Tania, Devaky and Jeff for their extraordinary performance It is a true pleasure to know that your overall experience with us was enjoyable and met your expectation. We are looking forward to welcome you again at Fiesta Americana Condesa. Warm Greetings,
5 out of 5
Recommended
for Everyone
by A verified traveler from The Hollywood Hills, CA

Amazing place!

Posted Mar 19, 2017
The best all incluve I've been to; incredible, creative and inspired food, first class service by super friendly staff. Beautiful property and beach. Highly, highly recommend!
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for mentioning so many enjoyable aspects of your stay. At Fiesta Americana Condesa we pride ourselves on the quality of the food and berverages that we provide and the warmth of the service that has proven characteristic to the Resort. I am happy to read that your stay was enjoyable, and that this experience motivates you to recommend us and hopefully return on your next getaway. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Best choice!

Posted Mar 19, 2017
Pros: Everything. The staff, the food, the drinks, the view, the easy check in/out! The variance of food was very good!
Cons: I didn't give the cleanliness a full 5 stars, because one of our rooms had a funky smell to it. Also, you have to pay to print boarding passes.
Location: I recommend going to Xoximilco, Congo, and Coco Bongo's if you're looking to get a little crazy and have fun! Some of us also parasailed.
We chose this hotel for my bachelorette party of 8, and it was AMAZING! The staff were the friendliest individuals I've ever met. In particular, ENRIQUE and PEPE and URIEL, were so helpful! They helped us navigate around Cancun nightlife and around the hotel. We would've been lost without their guidance. The bar staff were also so sweet. Pretty much everyone we encountered was amazing. Not once did we feel like the staff were burdened by our big party of loud girls. I was a little worried to book this resort at first because I had read there was construction going on and I didn't want to risk being woken up early. BUT thankfully, there were no problems with that. I would recommend this hotel over and over again. We all enjoyed it very much!
Comment from Hotel Management
Mar 23, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you for sharing the wonderful experience you had at Fiesta Americana Condesa Cancun. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. Enrique, Uriel and Pepe will be very happy to read your comments, it is always a marvellous incentive to know that your efforts are being noticed. We look forward to having you back soon. Warm Greetings,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort on the beach

Posted Mar 18, 2017
The resort itself is beautiful. The staff is incredible friendly, attentive and accommodating. The food is delicious. I would definitely go back!
Comment from Hotel Management
Mar 28, 2017 by Pilar Tapia, General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on the beach.

Posted Mar 18, 2017
The hotel we love has gotten even better. The renovation is almost completed and the result is sensational. The Condesa is a complete Cancun experience, beach, restaurants, accommodations, a safe that has your happiness as their only goal. Lovely hotel, great experience for families and for couples.
Comment from Hotel Management
Mar 18, 2017 by Pilar Tapia, General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for the warm words regarding our staff, service, food and newly renovated rooms. We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely,