Ratings based on 4,574 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
I was happy with the overall experience at the hotel. The only thing that disappointed me was the fact that food was limited to very small portions and that after 5pm you could only get room service which took an hour or more to get or seafood because everything else was at a restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
Loved the hotel, loved the 24 hr room service. The restaurants were great. !!!!!! The hotel staff were all courteous and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 25, 2017
Overall the staff, food and drinks were great. I didn't give them a 5 star because the AC was not working right. It was super loud and extremely humid in the room. AC would run all night with out turning off and the room never felt cold. Also the sheets were a little dirty.... like sand in them. Maybe it was because of the AC running all day. Yet every one was super nice and the staff were really nice. Food was good for being all inclusive. My favorite was the BBQ and the taco restaurant. The others were either to busy or reservation was requiered.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami,fl

Great family friendly hotel with great pool

Posted Jul 25, 2017
Stayed here recently for 1wk and it was amazing. Staff was super friendly. Food was awesome especially the seafood bar near the pool open 12-6pm. Must have fish tacos. Room was modern and updated. Hotel staff always seen keeping hotel nice and clean. Beach was very nice although waves can be rough at times. Pool swim up bar was great as well. Nightly entertainment shows were a bit weak except for Michael jax show, the fire show and the themed mexican night. Those were a must. I only wish they had a nightclub for dancing or something. Otherwise totally recommend this hotel and I would def stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Best bang for your buck

Posted Jul 25, 2017
Beautiful hotel, close proximity to the airport! The staff were very friendly and helpful. All smiles from the first person at the front desk until the concierge loading our bags on our shuttle to leave. Food at the restaurants in the hotel were better than a lot of hotels I've been to in Cancun, especially restaurant named Rosoto. Rooms were cleaned each time we walked in and the smelled wonderful. Family atmosphere, so if you're looking for a party hotel this is not the choice. Would definitely recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Good food, clean/nice hotel. Friendly staff.

Posted Jul 25, 2017
Mr Alfonso and David @ the concierge welcomed us like a family. They made our stay a memorable one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
It is a small resort but perfect for a family with a one year old. The beach was beautiful and the staff was very friendly and helpful.
Comment from Hotel Management
Jul 24, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you again for all your kind comments. We are looking forward to your next visit. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from md

on the beach

Posted Jul 24, 2017
missing ac in the main lobby ...... other then that everything was perfect...
Comment from Hotel Management
Jul 24, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you again for all your kind comments. We are looking forward to your next visit. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2017
Good experience for what I paid. Rooms were good. Food was great. Drinks were good. Good location buses every 30 min to explore downtown
Comment from Hotel Management
Jul 24, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you for having chosen Fiesta Americana Condesa Cancun and for taking the time to share this review with us. We look forward to having you back soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno Ca

Awesome Resort

Posted Jul 23, 2017
The staff, food, rooms, room service and everything about this hotel was amazing. We have two children and they also loved it as much as us.
Comment from Hotel Management
Jul 24, 2017 by Pilar Tapia, General Manager, Hotel Management
Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We all are looking forward to welcome you back. Sincerely,