Ratings based on 4,503 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

A good hotel near the acuaworld.

Posted Jun 27, 2017
It is a good experience in the hotel. It is all inclusive so that we can order food in the room at any time and the staff in the hotel is kind and nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jun 27, 2017
I'm very pleased with this hotel, friendly, staff, very comfortable room the only cons its that there was very long lines in the Mexican food restaurant
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Amazing staff!!

Posted Jun 26, 2017
Our stay at the Fiesta Americana Condesa was amazing! The staff was incredibly attentive, prompt, and kind. On our last night there we ate dinner out by the pool at the pizza place. The waiter's found out it was our last night and they brought us a sweet little dessert with a picture that said, "come back soon!" The staff absolutely went above and beyond for us during our stay. Although the resort is one of the older resorts on cancun, it was absolutely perfect. We will definitely be returning to Cancun and the Fiesta Americana Condesa resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Wonderful hotel!

Posted Jun 25, 2017
The hotel is beautiful, spotlessly clean, and safe for tourists. The food at all the on site restaurants was fantastic too. It is definitely a family place rather than a party place though. That was great for us but just an FYI.
Comment from Hotel Management
Jun 26, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you so much for your great comments and for having chosen to host you from your Family Vacation. It is great to read that you had a great time with us and we are sure that you review it is going to be very helpful for the Expedia Community. We are looking forward to see you back soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Amazing Hotel and Service

Posted Jun 24, 2017
Pros: Food, service, and cleanliness
Location: Marina, down town
After a long needed vacation, I wanted to be pampered and do absolutely nothing. I could not have selected a better hotel, my experience was amazing! Instead of an option of the standard daily buffet, there are 5 great restaurants with 4-5 star service and food. I suggest visiting all of them but my favorite was Kalmia and Mexicano. If you like fresh seafood you can get it at the Cevicheria overlooking the amazing ocean views, there are also sushi bar, pastry/ice cream shop, daily room service and if you want something healthy there is plenty of options. The service was amazing the atmosphere and hospitality were excellent. The quality of food and presentation would have easily cost us $150-$200 in the states. They have a bar in the lobby and a few outside, even one in the pool with top shelf selections (depending on what you like). Very clean hotel, every night I saw them scrubbing down and preparing for the next day. The spa was wonderful and offered a pre-relaxation experience prior to a message. The location is close to the marina and downtown, super convenient if you want to spend some time venturing on your own. They also offered some entertainment between 9pm-10pm at the convention hall and for those that want nightlife, there is a entertainment guide with nightly shuttle to different clubs (Senior Frogs, Coco Bongo). Highly suggest this hotel, my only regret... should have booked a few more days
4 out of 5
Recommended
for Families
by A verified traveler from Tulsa, OK

Nice hotel and staff excellent.

Posted Jun 24, 2017
Pros: Area downtown Cancun and great beach. Master suit was great beachfront room with large ballcony and hot tub.
Cons: Pool needs some repair but nice and large. Resort needs to make kids stay on the kids pool side. Small kids need not be by or at the bar sitting.
Location: All downtown shopping, restaurants and bars.
Family stay was nice for a family resort. Excellent choices for food and quality. Top shelf liquor and plenty of it. Pool was very large and nice pool bar, only one got busy at times. Room we booked was a beach front, but was not. Room was in the main part of the hotel and was ocean view, beach front means facing the beach. Was not a room right on the end by the beach. We did upgrade to a master suite that was beach front with extra large balcony with hot tub. It was great was extra room for the kids. It was extra $200 per night but was great for us with the extra room and extra bathroom for the kids. Only rooms that are actually beach front on the end of the resort are very few and are junior suits, master suits, president suits. They are very nice but cost extra. We did enjoy are stay and would recommend to families.
Comment from Hotel Management
Jun 26, 2017 by Pilar Tapia, General Manager , Hotel Management
First of all I would like to thank you for taking the time to share your comments on your recent stay with us.I do regret that we did not meet your expectations during the time you spent at our resort; please accept my apologies for inconveniences you mentioned in your valuable feedback. I assure you that there is nothing more important for us as comfort and satisfaction of every person who gives us an honor of being our guest. I assure you that all your comments were taken into consideration, thank you as well for mentioning the positive aspects of your stay. I am sure your comments will be very motivating to the staff, as it is always heartwarming to see that your hard work is being noticed. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Almost a 5 star hotel

Posted Jun 23, 2017
Pros: The service.
Cons: When it rains, all restaurants should be opened. The exposed areas should be covered with a tarp, or awning.
Location: Excellent location. Walking distance to Aqua-world, and short bus ride in to shopping areas.
The hotel is almost first rate. I'd say 4.75 out of 5. We've stayed at many resorts and this one is pretty high up there. The staff was wonderful. They were very helpful and always very friendly and thankful for any monetary tips. The room was very up to date and more contemporary. There were lots of towels, bottled water and cleaned twice a day. I tipped our maid at the end of our stay (this is an all inclusive resort). She did an awesome job. The thing I didn't like about our room was the loudness of the AC unit. Also, there was a sensor that activated a light in the closet and every time the AC went on the air movement triggered the sensor. So throughout the night, you could guess what happens when you're trying to go to sleep. The food was okay, not great. Here is a food tip, this resort and this being my 5th stay in Mexico, I can say that in Mexico, does not cook these foods well: sushi, Italian or American Styled Steak. These three themed restaurants at the resort tried very hard to cook these foods, but they could not. However, the Mexican food was 1st rate. The Mexican desserts were very good and the Mexican coffee was excellent. The pools were awesome, the beaches were wonderful. It rained for the better part of our stay, but we enjoyed the beach any way. Wake up early and reserve your seat under the Palapas. And last, check the weather before you go and book your excursion before or on the day you arrive.
Comment from Hotel Management
Jun 26, 2017 by Pilar Tapia, General Manager , Hotel Management
Allow me to express my gratitude for taking the time to write about your experience at Fiesta Americana Condesa Cancun. We're happy to hear we exceeded your expectations and we were able to provide a fantastic stay for you. We are constantly improving the facilities and the service in order to offer our guests the highest standards of quality, and your feedback is very important and help us to identify process where attention is needed. Hopefully you will give us a chance to show you the improvements we have made with your feedback in mind, on your next visit. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Rooms were really nice and updated. Super clean. Pool area was nice. Plenty of food options. Was an excellent hotel.
Comment from Hotel Management
Jun 26, 2017 by Pilar Tapia, General Manager , Hotel Management
All of us at Fiesta Americana Condesa Cancun are truly grateful for the honor you gave us to be your hosts. It's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Sincerely,
3 out of 5
by A verified traveler

Ok Hotel not great

Posted Jun 23, 2017
One jacuzzi cold, second one not working. Spa amenities not working If you travel with kids don't get a double bed studio you'll have very little privacy in the bathroom/ shower area. If a gym is one amenity you are looking for this is definitely not an option Dirty, very small with little equipment. Staff service was great.
Comment from Hotel Management
Jun 26, 2017 by Pilar Tapia, General Manager , Hotel Management
First of all thank you very much for choosing Fiesta Americana Condesa Cancun for your vacation and for taking valuable time out of our vacation to write this review. Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we have to work at, in order to meet all our guests expectations. We are currently working on renovations that will provide our guests with the best location to enjoy their vacation, please accept our sincere apologies for any inconvenience caused. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Terrell, Texas

Beautiful!

Posted Jun 22, 2017
Pros: Everything but mainly the staff
Cons: nothing
Location: Shopping, restaurants and tours
My husband and my adult children just came back from Cancun on 06/22/2017, we had a wonderful time, very luxurious hotel, and the staff are just awesome, everyone genuinely greats you, we celebrated my daughter's 23rd birthday and the staff, from the chef's to the waiters attended us like royalty, Carlos the main guy at Rosato's Italian Restaurant is awesome and took care of us. This hotel is wonderful but the staff is the one that makes the difference here hands down.