Posted Nov 28, 2016
The hotel facilities is divided in two sections new and old We got our rooms in the old facilities, it is fine but old, water in the shower change suddenly from warm to very hot or cold, in all 3 rooms and they were very separate from each other, but in the other hand food was delicious in all restaurants and customer service excellent, they said they are going to remodel the all facilities, swimming pool very nice the beach was beautiful but we got too much wind all 7 days so going into the ocean was dangerous.
Comment from Hotel Management
Dec 6, 2016 by Pilar Tapia, General Manager, Hotel Management
Allow me to thank you for sharing your views on your recent stay at Fiesta Americana Condesa Cancun. Our guests feedback is always appreciated, as it helps us get an outside view of where our efforts should be headed. Rest assured that we will be taking the necessary precautions to ensure that all our guests are submerged into a memorable experience from the moment they arrive, in order to guarantee their complete satisfaction. I appreciate you adding very generous remarks on the positive sides of your vacation.