Ratings based on 4,459 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

the condesa strives to please the customer

Posted May 27, 2017
Pros: the variaty of restaurants
Cons: more AC in the buffets and the lobby
Location: across the street from Agua world
very nice hotel but it needs more night adult entertainment>>>> after the shows therenpt a lot much to do
3 out of 5
by A verified traveler from Ohio

Dropoff in service

Posted May 25, 2017
Pros: Improvements to the rooms and common areas.
Cons: Service and attention to detail.
Location: Good location; nice beach.
We recently made our second visit to the Condesa, having stayed there in 2014. Unfortunately, the 2017 Condesa was not equal to the 2014 Condesa. The primary area of improvement is the appearance of the physical plant. Extensive remodeling has been done to the rooms and common areas. In 2014 it was looking a little dated. That has now been remedied. As for the food, it was pretty average all around, with the Italian restaurant the best of the bunch. We were also disappointed by the housekeeping. Not once did we receive anything "special" along the lines of a rice message or towel folding, and a dirty plate was in our room for at least two days before we left. There was also a loose piece of trash / plastic on the steps near our unit for 4 or 5 days. Another problem involved our status at the property. We booked through Expedia and we're under the impression we would be VIP status as with our last visit. 3 separate people told us they would look into it and get back to us. No one ever did. Also, on our check-in we were told housekeeping would push our beds together. When it didn't happen, I reminded them on day 3. Finally, it happened on day 5 after yet another reminder.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted May 25, 2017
번화가랑 거리가 멀지만 너무 좋아요. 추천합니다. 호텔비는 페소로만 결제가능하니 환전해가세요. 근데 환율 개똥으로 계산하니까 크레딧 챙겨가세요!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tell City , Indiana

Son's wedding

Posted May 24, 2017
My son and now daughter in law had their wedding at Fiesta Americana Condessa on the beach! We had 50 people from all over the USA attend the wedding! I never heard anyone complain while staying there! They have very friendly staff members! Itzel and Gabriela were so friendly at the pool! I even became Facebook friends with Itzel.Jeffrey and Caesar are so energetic teaching us dance moves, water aerobics,etc! Juliette made me omelettes every morning, just the way I wanted them! I miss her already! The beach was stunning! The food was awesome! This was our 4th time here at this resort! We will be back!!!
4 out of 5
Recommended
for Families
by A verified traveler from Oklahoma

Wonderful stay

Posted May 22, 2017
Pros: Pool, outdoor grill, staff, cleanliness, beach
Cons: Should offer premiere food (lobster, steak) with out paying extra.
Location: Beautiful location and opportunity's for adventure everywhere
This was my 5th time at this resort over the past 2 decades. I was pleased to see they are modernizing the resort. All the staff was very kind and well manured. The food was only sub par for the most part. The pool side grill was fantastic. The other restaurants were hit and miss. The option to purchase better food was puzzling because it was food one would expect to be available at a 4 star resort. Other that that it was great. I'll be taking my family back again. Oh and the resort was kid friendly.
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in. I would like to clarify that like most Resorts in Cancun, Fine cuts and Lobster are not included in the package, as they are considered premium and would elevate the prices considerably.I appreciate you adding very generous remarks on the positive sides of your vacation, and for mentioning the services that made your stay more comfortable. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted May 21, 2017
Beautiful place the food was great and the people are so beautiful
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
Allow me to express my appreciation for taking the the time to share your review about your recent stay with us. We are looking forward to see you back soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Absolute beautiful resort , the staff is great especially the people that work at the pools for all the activities throughout the day ! I recommend participating in morning yoga, dance and sushi lessons, water aerobics, and the massages were great as well. We did our massages inside and not on the beach so next time we'll have to try that out. If you're looking for outside or nightlife activities for sure go with one of the guys from the hotel you'll have so much fun and you'll be taken car of. We also recommend the fish tacos and shrimp tacos by the pool they're to die for and get some guacamole and chips to go with it ! If you have any problems for any reason let someone know they were awesome at taking care of whatever we needed. Only thing we didn't enjoy were the sticky floors in our room, but it was humid and hot ... it's Mexico so just don't keep your balcony doors open for very long. And other than that the room and view was great and we definitely can't wait to book another trip there !
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
Thank you very much for such a positive review, especially for your kind comments about the great service specially the Entertaiment team. We are looking forward to welcome you again. Warm Greetings,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service and great Resort

Posted May 20, 2017
Every one is very helpful Great Resort Great pool
Comment from Hotel Management
May 25, 2017 by Pilar Tapia, General Manager, Hotel Management
I am happy to read that your stay was enjoyable. We look forward to your return. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
Great vacation!!! Our family had Ana amazing time. Excellent resort. Great for families
5 out of 5
Recommended
for Everyone
by A verified traveler

Amayyy-Zing!!

Posted May 17, 2017
From the moment you arrive, this place has staff members awaiting your arrival and meeting your requests. We had an oceanfront suite with amazing views. The property is a perfect size with just the right amount of amenities that don't require a golf cart just to get to the other side. The food at all restaurants is amazing, all-inclusive makes it easy and provides more than a person would want. Some restaurants do have an up charge for prime meat selections and seafood but inclusive dishes are also up in that category. Overall we had a very pleasant experience and would definitely recommend. Several people we encountered had previously been to Cancun and visited different resorts and all said this was the best.
Comment from Hotel Management
May 17, 2017 by Pilar Tapia, General Manager, Hotel Management
Allow me to thank you for choosing us as your hosts for recent getaway. I am happy to read that your overall experience was enjoyable and that you were able to relax and unwind from your daily roitine. It is very rewarding to know that all our efforts are being noticed and that they are achieving our guests complete satisfaction. It will be our honor to have you back soon. Sincerely,