Ratings based on 574 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Fabulous hotel

Posted May 28, 2017
This excellent hotel has a beach and a great restaurant. Staff is amazing, very friendly and helpful!
3 out of 5
Recommended
for Everyone
by A verified traveler from spokane, wa

just one night

Posted May 15, 2017
Hotel seemed fine, older and smaller close to downtown nightlife. Boardwalk on beach was pretty!
Comment from Hotel Management
May 22, 2017 by General Management, Hotel Management
I would like to thank you for your feedback. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from fountain Hills AZ

Excellent staff including Rocio the "Gerente" A++

Posted May 11, 2017
Beautifully keep grounds pay a little more and stay at ground level next to pool well worth it!!! Bring plenty of smiles and positive expereinces will always follow!!! Highly recommended aside from gorgeous Grand Americana Coral
Comment from Hotel Management
May 22, 2017 by General Management, Hotel Management
I would like to thank you for taking the time to share your experience. We are glad to know that our services fulfilled your expectations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel on the beach!

Posted May 3, 2017
The best thing about this hotel is that is right on the beach. It also has a pool with a bar in it. The staff is super nice and friendly. Food is good for the price, Breakfast buffet, a juicer guy will make amazing fruit and veggies juices. Just remember to say no the minute they want to sell you a timeshare when you check in, stop them on time Just tell him you want to go to the room because you're very tired. They'll sit u in a sofa to give u "information" about the hotel. Say no without hesitating. All rooms have beautiful views. Super clean. Other than that, it was a great vacation.
Comment from Hotel Management
May 6, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your feedback. We are glad to know that you had a nice experience and our service did please you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from it

Big resort close to clear sea

Posted May 2, 2017
It s a big resort with a nice central swimming pool, beside the sea. The beach is little, so is for people who prefer to stay around the swimming pool. Many rooms have a side ocean view due to the architecture.
Comment from Hotel Management
May 6, 2017 by General Management, Hotel Management
I would like to thank you for your feedback. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria BC

Great hotel in a great location!

Posted Mar 31, 2017
Excellent, well appointed hotel close to amenities. Could use shade at the pool and a warmer hot tub but otherwise all was great. Stayed from Mar 22-30.
Comment from Hotel Management
Apr 8, 2017 by General Manager, Hotel Management
We appreciate you taking the time to share your feedback. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
3 out of 5
by A verified traveler from Wisconsin

Beautiful Older Hotel Great Location

Posted Mar 28, 2017
Pros: The location and down to earth feel of the place as a whole.
Cons: You have to do something about the rooms next to the other hotel. What is happening to those people who end up in those rooms is unacceptable.
Location: next to all stores, transportation, and right on the beach
This is a great hotel that is nestled in amongst giants. There are a lot of families there and it's not fancy but not at all run down. It's very clean, quaint and perfect location close to everything. The staff is about half and half english speaking and very very friendly. They want your stay and experience to be great. We stayed there March 20-27th, family of four, kids 14 and 16. The problem is... the neighboring hotel has a banquet hall/bar/disco and for two nights our hotel room was literally vibrating with loud disco music/band until midnight. (Yes, the glass patio door vibrating...) It was like trying to sleep while inside of a disco. The front desk was super nice and moved us after two nights because the first night they did not have another room available. After two days of snorkeling and sight seeing and two nights of very bad sleep I was really tired. They moved us to a room away from that hotel. That was great. Absolutely perfect! The last night of our stay the room next to us came home at 1135pm and cranked the music and was yelling and drunk. We called the front desk and they sent up security immediately. By midnight it was quiet again. So, I loved the hotel for it's down to earth feel and location. However, we are an active busy family during the day and my main reason to need a hotel is to sleep in it. Three out of six nights with out a quiet place to sleep was not exactly relaxing. The staff was A+.
Comment from Hotel Management
Apr 21, 2017 by General Management, Hotel Management
I am truly sorry to know this situation affected you during your staying. I assure you that we will be reinforcing our internal procedures with our Manager on Duty and Security staff, in order to avoid any similar situation in the future. I look forward to having the opportunity of serving you as you deserve, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Best location close to everything going again

Posted Mar 20, 2017
Awesome experience staff super friendly and location is the best in Cancun going again real soon food and drinks cheap and amazing. U step out of hotel u right on the beach with great views
Comment from Hotel Management
Mar 22, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your feedback. We are glad to know that you had a nice experience and our service did please you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
2 out of 5
by A verified traveler from california

not recommended

Posted Mar 16, 2017
Pros: Staff was very nice in hotel, parking attendant and restaurant.
Cons: Making " non-members" feel more special and welcome.
Location: We only stayed one night so not sure what was close by. The hotel is in the hotel zone and beach is lovely.
This is a hotel that caters to the Fiesta Americana Vacation Club so if you are a guest, and not a member, you feel like a second class person, e.g. Happy hour in lobby just for members. We were placed in the back side of property overlooking the alleyway and back of other buildings, even though they occupancy was low and we could have had a beach view. Our room was next to a utility closet used by staff, slamming several times an hour starting at 8 am. On the other side close enough to hear was the door to the stairway. It was very noisy. The food was expensive and not very tasty. The staff was very nice.
Comment from Hotel Management
Mar 20, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your feedback. I am truly sorry to know that we did not fulfill your expectations, please accept my most sincere apologies. I have reviewed your comments altogether with our Executive Team and we are taking specific actions to avoid similar situations in the future. We would like to have known about your disappointment during your staying in order to change the experience. We hope that you give us a new opportunity to be your hosts in a future trip to this your resort. If there is anything else that we could do for you, please let us know. Best Regards General Management Fiesta Americana Villas Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Sandwich. Ma.

Amazing Classic Resort

Posted Mar 16, 2017
My husband and I had an amazing time at this hotel. The hotel is on a smaller scale in size compared to a lot of the others in Cancun. We liked that feel and as soon as we're greeted at check in we knew made the right choice. We were instantly upgraded from a standard room to a king villa suite complete with living room and full kitchen! The staff are warm and friendly and ALLWAYS smiling. The presence of pride in the hotel is evident as you often see the management holding daily stand up meetings with the staff creating and building a strong team of dedicated hardworking employees. The grounds are beautiful and immaculate. The beach and swimming area are beautiful. The location is close to shopping and convenient to a new supermarket that we utilized for our full kitchen upgrade. The resort is a vacation club and we were approached to join in a 90 minute presentation. We did not accept the offer and we were not pressured by the sales representative, he respected the fact we were visiting for vacation experience only. We loved everything about this resort and would definitely return.
Comment from Hotel Management
Mar 17, 2017 by General Management, Hotel Management
I would like to thank you for your preference to Fiesta Americana Villas Cancún, we really appreciate your congratulatory comments, I assure you that all our staff will be more than happy to know they made a memorable experience during your vacations. I look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancún