Ratings based on 450 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from San Francisco, CA

Nice & Convient Hotel

Posted Apr 27, 2016
The facility itself is very nice & clean. The pool area is huge & has access to the beach. Our room was clean, spacious, and the bed was so comfortable! It is also conviently located in the hotel zone, where you can walk to many restaurant, stores, and the supermarket. The spa within the hotel has great prices for services! Last but not least, the staff at this hotel is phenomenal! Everyone is super friendly & helpful :)
5 out of 5
by A verified traveler from JC

Hotel de playa familiar

Posted Apr 23, 2016
Es un agradable hotel de convivencia familiar, el personal en todas las áreas son muy amables, cuentan con cocineta en las habitaciones, hay un oxxo y super cerca por lo que ahorras en alimentos si viajas en familia, tienen autoservicio de lavandería en cada piso gratuitamente, la playa es muy tranquila para los niños
5 out of 5
by A verified traveler

Posted Apr 17, 2016
Fiesta americana company is the only place we stay in in cancun. Never an issue. Top notch place in every aspect.
Comment from Hotel Management
Apr 21, 2016 by General Manager, Hotel Management
We are glad to know that we exceed your expectations. I am certain this comment will motivate all of us to keep searching for excellence. We look forward to having the opportunity of serving you again.
5 out of 5
by A verified traveler from Los Angeles

Nice hotel 3 bedroom suite was amazing

Posted Apr 15, 2016
Perfect location and friendly staff, hotel was great for price
Comment from Hotel Management
Apr 21, 2016 by General Manager, Hotel Management
It has been very pleasant to know that our service and location made more enjoyable your staying. We look forward to having the opportunity of serving you, during your next visit to Cancun
5 out of 5
by A verified traveler from san diego

Beautiful hotel gorgeous location

Posted Apr 10, 2016
5 minutes away from all the night life But a nice quiet relaxing environment Awesome people The hot tub wasn't as hot as I would of liked but that's my only complaint Beautiful hotel beautiful people Run next store to the Rui and use their hot tub that's what I did awesome spot
5 out of 5
by A verified traveler from Los Angeles

Wonderful hotel in great location.

Posted Apr 9, 2016
Had a great time here. We received an upgrade when we checked in at no extra charge. Hotel was nice, clean and even has their own laundry room. It was definite at or above 3.5 stars. We will return for our next vacation in Cancun.
5 out of 5
by A verified traveler from Indiana

Very homey hotel. Clean and friendly staff.

Posted Mar 26, 2016
this was my second stay at the Villas. Very clean and the staff is very friendly. Convient location to anything you want to do. The beach is not as large as the opposite end but it is plenty for me.
Comment from Hotel Management
Apr 5, 2016 by General Manager, Hotel Management
I would like to thank you for your preference for second time. We are glad to know that you had a nice experience and our service did please you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
2 out of 5
by A verified traveler

Posted Mar 22, 2016
Room was dirty, shower had hot water issues, balls of hair on floor
Comment from Hotel Management
Apr 5, 2016 by General Management, Hotel Management
I am truly sorry to know about this issues, I assure you that we are taking specific actions to avoid similar situations in the future; fortunately hot water issue has been corrected. I would like to thank you again for your time and trust to Fiesta Americana Villas Cancun. We look forward to having the opportunity of serving you again.
4 out of 5
by A verified traveler

muy buena la zona donde se encuentra

Posted Mar 22, 2016
Pros: la ubicacion
Cons: empezar a darle mantenimiento
Location: unicamente lo utilice con fines laborales
agradable aunque empieza a deteriorarse un poco, en terminos generales la gente es amable aunque un poco cortante
Comment from Hotel Management
Apr 6, 2016 by Gerencia General, Hotel Management
Le agradecemos por haber dedicado parte de su tiempo para hacernos llegar sus comentarios, ya que de esa manera nos permiten enfocar nuestros esfuerzos en aquellas áreas en las que podemos mejorar nuestro nivel de servicio e instalaciones, de forma que su experiencia con nosotros sea cada vez más satisfactoria. Esperamos recibirle muy pronto en esta su casa.
3 out of 5
by A verified traveler from Minneapolis, Minnesota

You get what you pay for ...

Posted Mar 20, 2016
I chose this hotel based on reviews and price. However, next time I will pay extra and go to an all-inclusive or better hotel. I was told (based on many reviews) the staff was very friendly. I personally did not feel the staff was friendly, besides the front desk workers. Waited over an hour for the room to be ready (around 5). The lady (not sure of her job title) was walking around the lobby rudely staring at us wait for the room. On more than one occasion our key stopped working to get into our room. Compared to the hotels around this one is noticeably worse. We met friends and the hotel next door and walked through other hotels, and realized what we were missing. If you want cheap and just a place to sleep, then this hotel isn't that bad. If you want more, look elsewhere.
Comment from Hotel Management
Apr 5, 2016 by General Management, Hotel Management
I am truly sorry to know about this issues, I assure you that we are taking specific actions to avoid similar situations in the future. We look forward to having the opportunity of serving you again.