Ratings based on 533 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston Texas

Nice quiet hotel

Posted Feb 19, 2017
Small hotel. Very friendly and helpful staff. Very small beach area. Nice pool. Bar and restaurant closes very early at the hotel so you have to walk down the street for these items. Good deal for the price. Just try to get your room on the opposite side of hotel Rui because their club is very loud at night.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Older more peaceful hotel

Posted Feb 15, 2017
We really enjoyed the hotel primarily because it is not like the other mega cancun hotels. Quieter older low rise, more outdoor space, nice pool not full of drinkers so you can really swim in it, nice small restaurant right on the beach. Just be sure you don't end up in a room overlooking the road or alley way. Pool or beach view only. We initially got stuck in the back and couldn't change til the next day.
Comment from Hotel Management
Feb 17, 2017 by General Management, Hotel Management
I am truly sorry we were not able to provide you with a better view on your first day. I would like to inform to you that the assignment of rooms depends on the availability on the day of arrival, and although we try to provide the better view, since we have been running 100% occupancies, sometimes we do not have the availability on the arrival date. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice hotel, great beach and location

Posted Feb 12, 2017
Pros: Beach and location
Location: Easy walk to the mall, restaurants and Starbucks.
We had the basic studio room so no kitchen facilities, but we took advantage of the coffee maker and refrigerator for snacks in the room. The convenient store in the hotel had a good snack selection and the Selecto grocery store a few blocks away had anything you would need or want. The restaurant at the hotel is good and has a beautiful ocean view. The beach and ocean at this hotel and on both sides are calm and easy for swimming or playing. Location is an easy walk to shopping, restaurants and beaches on the other side of the point with larger waves. We enjoyed walking to Forum Plaza mall and having lunch upstairs at the Blue Bar on the deck overlooking the beach below. Afterwards we walked down to the public beach access at Forum Playa and played in the beautiful waves.
Comment from Hotel Management
Feb 14, 2017 by General Management, Hotel Management
I would like to thank you for taking the time to share your experience. We are glad to know that our services fulfilled your expectations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Lovely stay....very clean and hospitable. All staff was helpful and great to us. Within walking distance of major restaurants and bars in the Zona Hotelera. We had a great time!
Comment from Hotel Management
Feb 11, 2017 by General Management, Hotel Management
I would like to thank you for taking the time to share your experience. We are glad to know that our services fulfilled your expectations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Very good place for the price offered. Awesome location with a lovely private beach.
Comment from Hotel Management
Feb 11, 2017 by General Management, Hotel Management
I would like to thank you for taking the time to share your experience. We are glad to know that our services fulfilled your expectations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Overall very nice.. All the staff are amazing Excellent service We would definitely go back
Comment from Hotel Management
Jan 30, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your feedback. We are glad to know that you had a nice experience and our service did please you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from Queens, New York

Great hotel for the value

Posted Jan 25, 2017
The hotel is small in comparison to the ones around it, but the staff is really nice, it's in a great location and it's on the beach. We used the beaches of the hotels next to it because they were better.
Comment from Hotel Management
Jan 26, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your feedback. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Jan 17, 2017
Pros: I enjoyed the service staff's friendliness and willingness to help. The energy and feel to the place warmed my heart.
Location: Only spent 1 night on both ends of a trip to Tulum. But the area was safe to walk and shop around. I prefer older locations in older parts of the city
The hospitality staff was superior to anywhere I have stayed. The hotel was clean, restaurants excellent, close to Starbucks.
Comment from Hotel Management
Jan 17, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your opinion. We are glad to know that you had a nice experience and our service did please you. We look forward to having the opportunity of serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Hidden Gem - great location, beach, and staff!

Posted Dec 22, 2016
This was our first stay at this hotel and we would definitely return. The rooms are a bit dated but everything else was perfect - bathroom was great and kitchen had everything that was needed. The pool is huge and it was always easy to get a beach lounge. The restaurant food was also very good and the entire staff at the hotel was fantastic. I can't say enough about the staff - wonderful people (especially our beach hostess Silvia). We usually stay in Cancun on the side that has the waves but we much preferred the calm ocean and beach here. With the Grocery store so close, it is the perfect location. A really great stay in Cancun!
Comment from Hotel Management
Jan 13, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your opinion. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta, canada

Nice location

Posted Dec 14, 2016
Walking distance in everything you need( mall, super market , club, restaurant etc.) would definitely come back again.
Comment from Hotel Management
Jan 31, 2017 by General Management, Hotel Management
I would like to thank you for taking the time to share your experience. We are glad to know that our service and location made more pleasant your last vacations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun