Ratings based on 1,167 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2016
Excellent hotel and stay very nice and friendly love the hotel food and atmosphere
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel and Staff

Posted Feb 3, 2016
Pros: Clean, relaxing atmosphere, and great staff
Cons: nothing much or major
Location: Hotel is close to the airport and easy access to downtown and right on the beach.
The three days stay was exceptional because of the super friendly and helpful staff in every part of the hotel. Especially Cony and Esteban who were courteous, helpful, and welcoming. Not to mention that the hotel was noticeably clean with excellent service and relaxing atmosphere.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Glad we returned for 2nd year in a row

Posted Feb 2, 2016
Decided to return to GR Caribe for 2nd year in a row. Our deciding factor... The staff!! Everyone always treats you well... If someone is having a bad day at work you'd never know it. Always smiles & a friendly Hola. Glad to see Irma & Veronica Chavez from last year. These ladies are the best. Loved catching up on them & their children. Wish I was still there I like the fact staying at GR Caribe allows you to use the facilities next door at Solaris.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2016
Great in just about all areas, food, workers, pool, beach, room, drinks etc Highly recommended.
Comment from Hotel Management
Feb 2, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for recommending us! Its great to hear you had a grat time and enjoyed the food, pool, beach, room and above all the service! Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Awesome, would do again.

Posted Feb 1, 2016
I read that a lot of people complained about the food. It isn't going to be 5 star but I'm sure there are more expensive options in Cancun. I felt like it was a great deal - much better than anywhere you can get in the US. Also, about the drinks being watered down - ask for an extra shot in your drink! Other than that, the room was great, we had an awesome view of the beach. The beach was great, white sands, warm water, and the staff was extremely friendly. Don't forget to tip!
Comment from Hotel Management
Feb 3, 2016 by Hot, Hotel Management
We want to thank you for taking the time to write your comment. Its great to hear you had a great time and found the best way to enjoy everything. We appreciate your feedback. Hope to have you back soon! Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima - Peru

Excellent!

Posted Feb 1, 2016
Pros: The service of Hotel was great, especially of our concierge Peter
Cons: The room-service could be faster
Location: cayaking, windsurfing,
We had an increideble trip, the hotel , the beach, the turist attractions were fantastic! we visited Xi Xen, Xel ha We expected to return in September , we needed more time to enjoy better Cancun, We will visit in the next opportunity: Xcarte, Tulum, Coco Bongo and Isla Mujeres
Comment from Hotel Management
Feb 2, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your comments regarding your recent stay. Its great to know you had an excellent stay and enjoyed all of our services. Looking forward to your next visit in September! Warm Regards,
4 out of 5
Recommended
for Families
by A verified traveler

Good Family Hotel

Posted Jan 31, 2016
Location: In the middle of the Cancun hotel zone so everything is close by
Great hotel for families. Good food. Good pools. Nice beach.
Comment from Hotel Management
Feb 3, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your comments regarding your recent stay! Its great to hear that you had a great time and enjoyed your vacations with your family. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent customer service

Posted Jan 26, 2016
Everyone was really nice and attentive from the minute I got there to the minute I left. The hotel was beautiful I loved the decoration. All the restaurants were really good. It was one of the best hotel I've ever been in. I'm definitely coming back and definitely recommend it.
Comment from Hotel Management
Jan 26, 2016 by Hoteles Solaris de México, Hotel Management
We appreciate your comments regarding your recent stay. Its great to know you had excellent vacations and enjoyed the service and facilities, will be glad to host your vacations again. Thanks for the recommendation. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very quiet hotel, great location and beach

Posted Jan 26, 2016
Pros: The staff was very friendly and helpful.
Cons: Check-in process could be a little faster, for some people traveling long hours is very annoying waiting for rooms to get ready.
Very nice experience, we had a wonderful time. Food service was awsome, many food options to chose. The afternoon coffee offered at the lobby was the best!
Comment from Hotel Management
Jan 26, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your comments regarding your recent stay! We are so happy your experience was very nice and you had a wonderful time! We appreciate your comments regarding the check-in time for the rooms, we always try to have rooms ready for our guests, we will work on improving our timing. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from KALAMAZOO MICHIGAN

A GREAT GET AWAY FROM REAL LIFE!

Posted Jan 25, 2016
Pros: BEAUTIFUL BEACH AND POOL JUST OUT SIDE YOUR DOOR AND WONDERFUL PEOPLE TREATING US LIKE A KING AND QUEEN EVERYWHERE.
Cons: MORE HOT WATER FOR SHOWERING.
Location: JUST A SHORT DRIVE FROM THE AIRPORT. FREE USE OF PADDLE BOATS AND KAYAKS AT THEIR MARINA ON THE LAGOON. MANY FAMILY/COUPLE ACTIVITIES CLOSE BY.
GREAT START TO FINISH! CHECKIN WENT REAL SMOOTH. THE ROOM WAS VERY NICE WITH A WELL STOCKED FRIG. BEAUTIFUL BEACH AND POOL AREAS WITH TWO LARGE HOT TUBS. LOTS OF CHOICES FOR FOOD FROM SEVERAL IN-HOUSE EATERIES AND THE CHEFS WERE FANTASTIC MAKING SPECIAL MEALS FOR MY WIFE WITH FOOD ALERGIES. WE REALLY ENJOYED THE THEATER EACH NIGHT BECAUSE MANY OF THE PERFORMERS WORKED DURING THE DAY AT THE HOTEL AND WE COULD GET TO KNOW THEM PERSONALLY AND THEY WERE AMAZING ON STAGE. THE ONLY ISSUE FOR ME WAS THE SHOWER WAS USUALLY COLD. THIS WAS OUR SECOND TRIP TO GR CARIBE AND LOOK FORWARD TO NUMBER THREE!
Comment from Hotel Management
Jan 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks Mark for your comments regarding your recent stay at GR Caribe. We love to read our guests keep having a great time in their visits especially when is the second one. We will make sure to check about the issue with the hot water, regardless please advise us when any problem comes along during your stay, we are always happy to help! Looking forward to number three! Warm Regards,