Ratings based on 1,271 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Texas

Excellent hotel with great staff

Posted Jul 30, 2016
Very nice location, and very attentive staff. You get the benefit of a quiet, laid back atmosphere - and if you want crowds, u can walk over to their property next door (Royal Solaris).
4 out of 5
by A verified traveler

Posted Jul 29, 2016
We had a nice time. You will be disappointed at the food, not tasty at all.
4 out of 5
by A verified traveler

A Little Bit of Everything

Posted Jul 28, 2016
PROS: Fine Dining, Friendly Staff, Price CONS: Buffet quality of meats OTHER: Older hotel but well maintained This hotel has a mix of young and young at heart, buffets, fine dining, entertainment like pool volleyball and water polo and night shows in a theater, an average gym and even a spa. Big thanks to Rosa and Samara for going above and beyond on our stay! The top of the dining choices are Veneto (Viridiana was so sweet and caring), Bogavante (Cris is outstanding and attentative and Anayeli and Eduardo are nice). Marco Polo was good too (Luis was great). The buffets always had plenty of food, but the chicken quality was not up to our standing. That's was why we stuck to the restaurants. And then there is the beach! Clear water, big waves, and soft sand. It's beautiful and breathtaking. Stay at the GR Caribe because it gives you access to their sister hotel right next door called Hotel Solaris. It's just a few steps away on a covered walkway that connects both hotels with an ocean view. It's like buy one get one free! We also did one excursion tour at XPLOR Fuego (at night). Dally was the best tour guide. We received a discount too because we participated in a 90 minute presentation by the hotels version of time share called Club Solaris. In conclusion, this hotel may be older, but they do a great job to keep it up. The staff is as friendly as your best friend. The drinks and food are abundant as the faucet in the kitchen sink. Cris and Viridiana knocked it out
5 out of 5
by A verified traveler from New York, NY

Fabulous Stay!

Posted Jul 28, 2016
Pros: The hotel rooms were clean, spacious, and had a bunch of activities, variety in food/drink. The staff was great and friendly as well.
Location: Having access to both resorts gives you access to the beach, jacuzzis, a variety of pools, a swim up bar, the gym, water sports, and other activities.
I highly recommend GR Caribe - we had a fantastic time, and enjoyed having all-inclusive access to Solaris is well. This allowed us to enjoy both resorts' pools, swim up bar, jacuzzi, gym, food/drinks, activities, room service, and performances. You are right on the beach as well. The staff is friendly and provides great service, and the resorts are beautiful! Highly recommend that folks attend the nightly shows and live music in the theater at Solaris - the dance group is so talented and such a pleasure to watch after dinner every night. We had an amazing experience here and would definitely come back!
5 out of 5
by A verified traveler from El Paso,TX

Great hotel by the beach

Posted Jul 27, 2016
GR Caribe by Solaris is a great all-inclusive hotel that offers some of the best amenities of the other costly hotels. The hotel offers a kids club and a kid’s private pool, several a la carte restaurants, and an enormous buffet restaurant. Staying at the GR Caribe entitles you to use all facilities at the GR Solaris next door which really expands your fun possibilities. The staff is friendly and always greets you with a smile. The food is excellent, we tried all the restaurants; Marco Polo, Veneto, Bogavante (overlooking the ocean), Rosmarinus, and the 24 hr room service. The plates are plenty (3 course) and the menus change daily so you always try something new. The staff is fantastic; personally we had a good relationship with the concierge Marco Briones, and at the restaurants with Cris, Viviana, May, Erme, Ricky, Abe, and Eduardo Sandoval. The Chef Ricardo at Veneto really offers unique creations. The restaurant hostess Cris or Christian made us feel at home. She always wanted to make sure our 2 year old kid had something that pleased his “demanding” appetitive. Cris managed to request special soup to the chef for our kid. The rooms are ok but I know you can get a better ocean view room for a small premium. I really suggest booking an ocean room when booking your vacation. The beach is clean and not a lot of vendors. On a negative side we did not enjoy the constant membership resort pushing vendors stationed at the main lobby or halls leading to the buffet restaurant. T
5 out of 5
by A verified traveler from Los Angeles, CA

Nice hotel and excellent service!

Posted Jul 27, 2016
It was very pleasant. Nice hotel close to the beach. The staff were very nice and helpful, specially Diana from front desk she made our check-in comfortable. Food and entertainment were good. Overall excellent service! Will definitely recommend to our family and friends.
Comment from Hotel Management
Jul 27, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the timje to give us your comments regarding your recent stay. We are glad to know you had a great stay and enjoyed the facilities and services. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job. We will be looking forward to your next stay with us! Warm Regards,
5 out of 5
by A verified traveler from Puerto Rico

Nice hotel close to the beach

Posted Jul 27, 2016
I really like the hotel, the food was excellent and the staff very nice
Comment from Hotel Management
Jul 27, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share with us your recent experience at GR Caribe by Solaris. Its great to know you enjoyed your stay as well as the food and the great service from our staff! We will be looking forward to your next stay with us! Warm Regards,
5 out of 5
by A verified traveler from Salida, CA.

Love it!! Coming soon back GR Caribe Solaris!!!😘

Posted Jul 26, 2016
My family and I had a very nice time stayed in the GR Caribe Solaris!! The personal they have are very nice and very hard workers. The restaurants were very delicious and very clean!! Our stay at GR Caribe Solaris it was our best choise ever!!!!👍
Comment from Hotel Management
Jul 27, 2016 by Hoteles Solaris de México, Hotel Management
Thank you for taking the time to share with us your recent experience at GR Caribe by Solaris! Its great to know you and your family had a great stay and amazing vacations and you enjoyed all the facilites and services, especially the service from our staff and our restaurants! We will be looking forward to your next stay with us! Warm Regards,
4 out of 5
by A verified traveler from costa rica

Cancun nice hotel with great amenities.

Posted Jul 26, 2016
Pros: nice beach, nice people, comfort rooms. Slow internet.
Cons: There is little information about diet allergies, friendly options in the breakfast,snack time, buffet during dinner time, .Speciality rest. has info.
Location: A lot of tours, they pick up you and take to the attractions, there are also transportation for going to cancun centre and places near by.
we stayed 6 days, they give us hospitality, confort. we enjoyed pool activities, For kids there is a kids pool, they loved it. Very kind people.
Comment from Hotel Management
Jul 26, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share with us your recent stay at GR Caribe. We are happy to know you had a great time and enjoyed the pool activities and the services from our staff. We appreciate your feedback regarding the diet allergies, we have informed our Food and Beverages Manager so they can work on the information. Warm Regards,
5 out of 5
by A verified traveler from NY

amazing staff. the food is excellent.

Posted Jul 23, 2016
i love the mediterranean style of the hotel. the staff is amazing & very respectful. the food is excellent.
Comment from Hotel Management
Jul 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your great comments regarding your recent stay. We are happy to know you had a great time and enjoyed the facilities and specially the service from our staff. We will be looking forward to your next stay with us. Warm Regards,