Ratings based on 1,534 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from texas

Nice Hotel Clise to the Beach

Posted Jun 23, 2017
Didn't like too much the food. The hotel service was good
5 out of 5
Recommended
for Couples
by A verified traveler from California

Details that make a difference

Posted Jun 23, 2017
Pros: It's small size. The peace, quiet and tranquility. The food. The access to the marina and it's water activities. Access to the sister hotel.
Cons: The "waver runner and parasailing" stall on the hotel's beach contaminates the air with fumes and noise. Could you have them move farther away?
Location: Location is good. Just 15 minutes from airport. The hotel marina across the street adds an extra layer of activities to enjoy.
It was our 4th time staying at this resort. The staff goes far and beyond to make your visit special. We appreciated the courtesy and smiles from everybody. They made us feel welcome and at home.
4 out of 5
Recommended
for Everyone
by A verified traveler from ct

Posted Jun 22, 2017
Food was good most of the staff were good but hotel need some maintenance there was water leak every where in the Solaris area. And they need to work on the steps there very very slippery
Comment from Hotel Management
Jun 23, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great knowing your stay was good overall. We appreciate the feedback regarding our facilities, we have shared them with our Management to keep working in improving our facilities. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 5, 2017
Great hotel. All inclusive is the way to go. Also friendly staff and helpful staff. Pools and spa were nice. Right by the beach.
Comment from Hotel Management
Jun 6, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your vacations and had a fantastic time! We look forward on welcoming you again! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from N.J.

Posted Jun 3, 2017
Cons: Made resort Adults only.
Staff members were the best. Only draw back a few crying kids.
Comment from Hotel Management
Jun 4, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are very happy to hear you had a fantastic time and enjoyed the service of our staff overall! We look forward on welcoming you again soon! Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Price is right

Posted May 30, 2017
You get what you pay for at this hotel. I wouldn't say it's a top class hotel, but it provides decent amenities for the money you pay. Food was mediocre. Sushi/rolls were gross, but the Mexican dishes and cooked fish dish were yummy. The drinks were only good at the indoor bar. Bottled waters were available only in the room, and four 7oz bottled beers available per day in your room (can't order more). My room smelled like cleaning products all the time (maybe because our room was in the inside corridor). It gave me a headache at times. Aside from that, I enjoyed the nightly entertainment. I also saw many areas that were very accommodating to kids (ages 2-9). I'd recommend this place for group of families to vacation together. Not really for honeymooners or young 20's.
Comment from Hotel Management
May 31, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. Rest assured that we have shared your feedback with the corresponding departments and we're taking the necessary measures to improve future guests' experiences. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Family Friendly All Inclusive Hotel

Posted May 29, 2017
Overall, I'd rate this hotel 3.5. There were a lot of little things that didn't make this hotel feel like an all inclusive or luxurious. Pros- 1. loved the design of the hotel. The building design and the decor were beautiful. 2. A lot of baby/toddler amenities- baby park, kids club, and kids pool. There were tons of things to keep the kids entertained 9am-9pm. 3. The night entertainment/shows were entertaining 4. The pool side entertainmenters made sure people were being entertained as well. 5. A staff reached out to me few days before I arrived to make sure to welcome and help me out with anything regarding our stay. She made sure we were placed close to all the kids amenities. This was a bonus! Cons-1. food were hit and miss. Buffets were okay-slightly better than hometown buffet. The sit down restaurants were slightly better. The only thing we really enjoyed were the fish dishes. The biggest grip I had were the kids menu. I didn't feel my kids had many options. We stayed for 8 nights but almost every day they ate either pasta, burgers, or chicken. 2. Bottled waters were very hard to get. At one point, a staff told me to buy it at their convenience store. 3. Alcohols were only good inside the hotel lobby. The swim up bars drinks were beyond nasty. Won't give more beers in the room. 4. most staff looked unhappy... maybe they live off tip and aren't getting enough? Overall, a good place to stay for cheap, family vacation. Just don't expect too much.
Comment from Hotel Management
May 31, 2017 by Hoteles Solaris de México, Hotel Management
We appreciate you taking the time to share your comments regarding your recent stay. We are glad you had a good time overall and enjoyed the shows, ambiance of the hotel and service of our staff as well. On the other hand we want to apologize for not meeting your expectations regarding our food and drinks as well. We will keep working in our menus and dishes to improve in all areas. Last but not least we are very sorry for the impression you got from our staff, we are constantly training them and motivating them to give their best, we will enforce this so our guests don't get this image of our staff. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
All of the stuff doesn't kind, some are kind but some are not so kind. The facility doesn't good as I expect. However, the food was good and there's not a particular bad thing.
Comment from Hotel Management
May 29, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad you had a good time and enjoyed the food. We appreciate the comments regarding our staff, we'll keep working to improve in all areas. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel, close to everything.

Posted May 22, 2017
Staff concierge are pushy, otherwise staff is great. Food: average at best, would like to see better prepared food and variety. Disappointed with allowed smoking. On a good note, this is a nice place to stay, plenty of options whether your there to relax or take advantage of the optional activities.
Comment from Hotel Management
May 25, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We'll keep on working in this points. Thanks for the feedback, best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Solid 4 Star Resort

Posted May 19, 2017
Pros: The food and staff are great.
Cons: Renovate the rooms. IMO, the head concierge is more concerned with selling timeshares then assisting guests.
Location: Public buses are close and Cancun shopping is only minutes away.
I uploaded a video on Youtube because it's difficult to review a resort with words and pictures don't tell the whole story. Search "Screw Bee Do GR Caribe" and it should pop up. Thanks to Eliseo, Mariana and Cecilia at the lobby bar for making our trip great. GR Caribe is a nice resort but the room felt a little dated. Guests have access to the resort next door and we spent most of our time at Royal Solaris (pool, entertainment and food). I recommend booking Royal Solaris if it's cheaper. The food was fantastic on both sides. GR Caribe's pool is small and quiet. More action on the other side. We had free wifi but that might have been because we are VIP with Expedia. There is a charge for wifi on Royal Solaris side. The room/bed/pillows were decent. The room was clean. This is a timeshare resort and they try to set up an appointment when you arrive. Just say no. They say it's not a timeshare but it's a timeshare club. Entertainment was almost non existent on the GR Caribe side. Royal Solaris had live music in the lobby bar area. The band was only 2 people who use recorded tracks as backup. In addition, there are nightly shows in the theater. Great beach too. Hop on the bus outside for 10.5 MXN and check out Cancun. Hop on an R2 buss to get back. If you go to Market 28 it's difficult to find an R2 bus. You have to do some research or pay a local to point you in the right direction.
Comment from Hotel Management
May 25, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your experience with us here on xpedia, and also on Youtube. We are glad your experience was good overall and enjoyed our faiclities and services especially Eliseo's, Mariana's and Cecilia's, we'll make sure to share your comments with them regarding their service. We appreciate all the feedback this way we know which areas we can improve and which areas are in red alert, we'll certainly keep working to exceed in all areas. We look forward on welcoming you again! Best Regards,