Ratings based on 1,231 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from California

Posted Apr 28, 2016
Pros: Being a smallish hotel, everything within the hotel is at reasonable walking distance. Plus Venetto Restaurant and coffee flambeado in the lobby.
We love this hotel, it was our forth time staying here. Quality seem to stay the same over time, or may be even improving. The access to the beach is just one flight the stairs away. We enjoyed dinning at Venetto Restaurant every night, and the special coffee flambeado in the lobby every afternoon. Yummy!! It's great to have access to the restaurants and amenities of the sister neighbor hotel as it brings more options.
Comment from Hotel Management
Apr 29, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. Its great to know every time you come you encounter great service, we will make sure to keep up this way! We look forward to your next stay, Warm Regards,
4 out of 5
by A verified traveler from MN

Pleasant place to vacation

Posted Apr 27, 2016
Pros: The staff and proximity to the beach.
Cons: Bar and bathroom closer to the beach.
Hotel was nice although a bit of a maze. Staff was wonderful. Top notch service all around. Beware of being talked into there vacation club sales pitch. Takes at least twice as long as they say. Food was good in the sit down places but very small selection in the buffets.
Comment from Hotel Management
Apr 28, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. Its great to know you had a great time and enjoyed the facilities and services we provided. We appreciate all your feedback therefore we can improve our services. Warm Regards,
5 out of 5
by A verified traveler

Nice hotel and helpful staff.

Posted Apr 22, 2016
My children and I enjoyed are stay at hotel. Staff helpful and room was very clean. Lots of Restaurant options to choose from. Beach is beautiful but waves extremely strong especially for children.
Comment from Hotel Management
Apr 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. Its awesome to read how you and your children enjoyed your stay, thank you for your kind words; it is always an honor to receive such complementary reviews. Warm regards
5 out of 5
by A verified traveler from New Jersey

Great experience near the beach and all inclusive!

Posted Apr 22, 2016
The kids loved the amenities, which include sister resort pool and kids club. Family enjoyed the food and bar facilities all over the resort, which is served by wonderful and pleasant staff. Beach access is just a step away and very clean. Plenty of activities for the entire family without having to leave the resort. Love this place.
Comment from Hotel Management
Apr 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. We love reading how you and your family enjoyed the facilities and services, especially the Kids Club and the activities thay have to offer. We look forward to your next stay.
4 out of 5
by A verified traveler from Chicago

Great stay

Posted Apr 22, 2016
Pros: Close to the airport, all inclusive, clean, safe, friendly staff
Location: I didn't leave the hotel! They seemed to have a lot of options for excursions, but I did not take advantage
I came here with a friend, and it was overall an awesome experience. It was close to the airport, only took about 10 minutes drive. The check-in was smooth and quick. The room was very clean. The mini bar was stocked every morning when the room was cleaned with water bottles, Sol beer, and soft drinks. The bar was open all the time and they were more than happy to give more bottles of water. I could hear a lot of foot traffic from my room, I think the doors are thin, but my room was also located near the lobby and bar. The hotel only had 3 restaurants to choose from, but you also have access to the Royal Solaris next door for more options. The food fair to good depending on the restaurant. The pool is on the smaller side, but the lounge chairs are comfortable and nice. The pool at Royal Solaris is bigger. The beach is beautiful and quiet. The hotel itself seemed to be nicer than Royal Solaris, so I'm glad I booked GR Caribe instead. Overall, awesome stay. I didn't leave the hotel my whole trip!
Comment from Hotel Management
Apr 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. Its great to know you enjoyed the facilities and services we provided, hopefully you will come and visit us again soon! Warm regards,
5 out of 5
by A verified traveler from México

Hotel con varias albercas, junto a la playa.

Posted Apr 18, 2016
Pros: Al ser todo incluido no cuenta con un solo restaurante, tiene varias opciones a elegir.
Cons: Nada. Todo esta excelente.
Location: El lugar es increíble para pasar vacaciones, existen varios paquetes de actividades y paseos(barcos,delfines...) incluso en el mismo hotel dan informe
El mejor hotel que he reservado en mi vida. TODO INCLUIDO. Mas de 4 restaurantes a elegir, cancha de tenis, mini golf, kayac, bar y servicio a la habitación 24 horas. Un teatro con función todos los días. El servicio de lo mejor. Las instalaciones muy cómodas y modernas. Frente al hotel esta una parada de transporte publico, más económico que el taxi o servicio privado. Te lleva a la zona de bares e incluso hasta el centro.
Comment from Hotel Management
Apr 23, 2016 by Hoteles Solaris de México, Hotel Management
Agradecemos sus comentarios con respecto a su estancia. Es un gusto saber que pasaron unos días increíbles, gracias por sus lindos comentarios, nos da mucho gusto saber que disfrutaron sus vacaciones. Esperamos contar con su visita nuevamente! Saludos Cordiales,
3 out of 5
by A verified traveler

Good, but a few improvements could make it great

Posted Apr 12, 2016
Room was great, but beach service was spotty at best. Buffets did not have a very large selection basically the same thing everyday. Beach vendors would eat lunch under the hotel huts right next to us which was annoying. Locals did the same on Friday night and basically ran us off. The beach needs to be patrolled better to keep this from happening.
Comment from Hotel Management
Apr 13, 2016 by Hoteles Solaris de México, Hotel Management
We appreciate your feedback regarding your recent stay. Its great to know your overall vacations was good and that you enjoyed your room. Thanks for the information regarding the beach, we have sent your observations to our Security Department. Warm Regards,
5 out of 5
by A verified traveler from Pigeon, MI

Had a great time with family here at GR Caribe.

Posted Apr 10, 2016
Pros: The Staff is awesome! Nice lobby bar area entertainment in the evenings before dinner.
Cons: They are constantly making little changes to the better!
Location: Pirate Ship dinner show is awesome for big kids (ME) and children as well! The Dolphin tours at the Mall and others around the area are bucket list.
Third time here and subtle improvements each time. Staff is 5 Star! They all spend every effort to make us happy and spent time with the 2 small children that were at times noisy or fell asleep at dinner LOL. Food choices are good at specialty restaurants and at the buffets. Pool grill was great when you were too busy to dry off and leave the pool area. Towels were soft and comfortable. Recommend this unit to families. GR Caribe is attached to another family Solaris resort and the GR guests can go to both. A little quieter in the GR area.
Comment from Hotel Management
Apr 11, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review and thank you very much for your visits, we are so happy to know we continue to surprise you even with just weeks of difference. We look forward to your next visit! Kind Regards,
5 out of 5
by A verified traveler from Texas

Great service

Posted Apr 7, 2016
Was a great hotel from arrival to departure, will be returning soon.
Comment from Hotel Management
Apr 11, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your comments regarding your recent stay. We look forward to your next stay!
4 out of 5
by A verified traveler from Miami, FL

Comfortable Family Setting

Posted Apr 5, 2016
Pros: Friendly staff. Good food and drinks.
Cons: Our room door would not open - electronics failure - on our last night.
Location: Close to downtown center. Beautiful beach.
The GR Caribe by Solaris was very customer oriented. It's Italian Restaurant overlooking the beach was superb - the best of all restaurants in the two Solaris locations. The manager was extremely customer-oriented by assisting with setting up a special birthday dinner and he his attitude was reflected in all of the staff. The food and drinks were outstanding. For a party of 11 ranging in age from 7 to 74, we were extremely pleased.
Comment from Hotel Management
Apr 6, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. We are so happy to know how much you enjoyed the facilities and services. Its great to know all your party enjoyed this vacations, we hope to welcome you and your family back in the future! Warm Regards,