Ratings based on 1,267 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from El Paso,TX

Great hotel by the beach

Posted Jul 27, 2016
GR Caribe by Solaris is a great all-inclusive hotel that offers some of the best amenities of the other costly hotels. The hotel offers a kids club and a kid’s private pool, several a la carte restaurants, and an enormous buffet restaurant. Staying at the GR Caribe entitles you to use all facilities at the GR Solaris next door which really expands your fun possibilities. The staff is friendly and always greets you with a smile. The food is excellent, we tried all the restaurants; Marco Polo, Veneto, Bogavante (overlooking the ocean), Rosmarinus, and the 24 hr room service. The plates are plenty (3 course) and the menus change daily so you always try something new. The staff is fantastic; personally we had a good relationship with the concierge Marco Briones, and at the restaurants with Cris, Viviana, May, Erme, Ricky, Abe, and Eduardo Sandoval. The Chef Ricardo at Veneto really offers unique creations. The restaurant hostess Cris or Christian made us feel at home. She always wanted to make sure our 2 year old kid had something that pleased his “demanding” appetitive. Cris managed to request special soup to the chef for our kid. The rooms are ok but I know you can get a better ocean view room for a small premium. I really suggest booking an ocean room when booking your vacation. The beach is clean and not a lot of vendors. On a negative side we did not enjoy the constant membership resort pushing vendors stationed at the main lobby or halls leading to the buffet restaurant. T
5 out of 5
by A verified traveler from Los Angeles, CA

Nice hotel and excellent service!

Posted Jul 27, 2016
It was very pleasant. Nice hotel close to the beach. The staff were very nice and helpful, specially Diana from front desk she made our check-in comfortable. Food and entertainment were good. Overall excellent service! Will definitely recommend to our family and friends.
Comment from Hotel Management
Jul 27, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the timje to give us your comments regarding your recent stay. We are glad to know you had a great stay and enjoyed the facilities and services. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job. We will be looking forward to your next stay with us! Warm Regards,
5 out of 5
by A verified traveler from Puerto Rico

Nice hotel close to the beach

Posted Jul 27, 2016
I really like the hotel, the food was excellent and the staff very nice
Comment from Hotel Management
Jul 27, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share with us your recent experience at GR Caribe by Solaris. Its great to know you enjoyed your stay as well as the food and the great service from our staff! We will be looking forward to your next stay with us! Warm Regards,
5 out of 5
by A verified traveler from Salida, CA.

Love it!! Coming soon back GR Caribe Solaris!!!😘

Posted Jul 26, 2016
My family and I had a very nice time stayed in the GR Caribe Solaris!! The personal they have are very nice and very hard workers. The restaurants were very delicious and very clean!! Our stay at GR Caribe Solaris it was our best choise ever!!!!👍
Comment from Hotel Management
Jul 27, 2016 by Hoteles Solaris de México, Hotel Management
Thank you for taking the time to share with us your recent experience at GR Caribe by Solaris! Its great to know you and your family had a great stay and amazing vacations and you enjoyed all the facilites and services, especially the service from our staff and our restaurants! We will be looking forward to your next stay with us! Warm Regards,
4 out of 5
by A verified traveler from costa rica

Cancun nice hotel with great amenities.

Posted Jul 26, 2016
Pros: nice beach, nice people, comfort rooms. Slow internet.
Cons: There is little information about diet allergies, friendly options in the breakfast,snack time, buffet during dinner time, .Speciality rest. has info.
Location: A lot of tours, they pick up you and take to the attractions, there are also transportation for going to cancun centre and places near by.
we stayed 6 days, they give us hospitality, confort. we enjoyed pool activities, For kids there is a kids pool, they loved it. Very kind people.
Comment from Hotel Management
Jul 26, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share with us your recent stay at GR Caribe. We are happy to know you had a great time and enjoyed the pool activities and the services from our staff. We appreciate your feedback regarding the diet allergies, we have informed our Food and Beverages Manager so they can work on the information. Warm Regards,
5 out of 5
by A verified traveler from NY

amazing staff. the food is excellent.

Posted Jul 23, 2016
i love the mediterranean style of the hotel. the staff is amazing & very respectful. the food is excellent.
Comment from Hotel Management
Jul 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your great comments regarding your recent stay. We are happy to know you had a great time and enjoyed the facilities and specially the service from our staff. We will be looking forward to your next stay with us. Warm Regards,
1 out of 5
by A verified traveler

Worst Hotel i've stayed at!

Posted Jul 23, 2016
This hotel is very outdated. Rooms are old, we had ants everywhere. Very disapointed with the food. We could hardly find something good to eat. For an all Inclusive hotel very disaponted. We stayed at 4 different hotels in cancun and this is by far the worst hotel i've stayed at. Its like they cut corners everywhere they could to save a buck. Even a straw was too much to ask. Stay away, plenty of nice hotels out there.
Comment from Hotel Management
Jul 26, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share with us your recent experience at GR Caribe. We regret not meeting your expectations but all your comments are fully considered in order to improve our services. Our buffets and restaurants are vast and offer many choices for lunch and dinner, such as different themed and menús all nights. We always aim to offer large variety and to cater for every palate. We are sorry if something wasn’t of your taste. Warm Regards,
5 out of 5
by A verified traveler from Poland

Great Staff!

Posted Jul 22, 2016
Stayed there for 10 days. Enjoyed food and the room. Am most grateful for the excellent service. Cris (hostess at breakfast and lunch), Cecilia and Yecenia (in the lobby), and Jorge (cantinero) deserve the highest praise.
Comment from Hotel Management
Jul 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your comments regarding your recent stay at GR Caribe. It is an honor to read how our staff members did everything in their hands to assure you a memorable experience, we will make sure to give them your compliments regarding their outstanding job! Warm Regards,
4 out of 5
by A verified traveler from Dallas, TX

Nice family oriented hotel

Posted Jul 20, 2016
Pros: The friendly staff
Cons: We would like to have more of the Mexican food, not just one day.
Location: The hotel is close to the airport- 15 minutes away-- and to go to tours, the bus that passes every ten minutes, can take you pretty much anywhere.
The hotel was great. We really had a good experience. The staff were very attentive and helpful ....from the waiters, housekeeping and the front desk. The hotel is nice and clean. We loved the fiesta Mexicana event- food and the entertainment. We wish that we would have a Mexican menu available more often, not just one day. The shows in the evening were great. Overall it was a great experience and we are planning to come back.
Comment from Hotel Management
Jul 21, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your recent experience at GR Caribe by Solaris. Its great to know you had a very nice time with your family and enjoyed our Mexican Mondays as well as the rest of the shows during the week. We appreciate your feedback regarding the mexican food being available more often, we have sent your comment to our Executive Cheff so we can start working on it. Warm Regards,
1 out of 5
by A verified traveler

Needs major upgrade!!

Posted Jul 20, 2016
The hotel is very old and ugly the rooms are worse then motel 6 and the food was not good. There were ants everywhere from inside the room to the food inside the breakfast buffet. Worst place I ever stayed at. Would not recommend to anyone especially if you are spending lots of money for a trip like this.
Comment from Hotel Management
Jul 25, 2016 by Hoteles Solaris de México, Hotel Management
We appreciate your feedback regarding your recent stay at GR Caribe. Please accept our apologies for the inconveniences you are mentioning, all your comments are fully considered in order to improve our facilities and services. Warm Regards