Ratings based on 1,345 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Los Angeles

Nice hotel right on the beach

Posted Dec 4, 2016
Great vacation GR Caribe excellent service.Staff was very professional from the start. Shuttle Service, bell man. Front desk, servers, bartenders, cocktail servers, La Bodeguita restaurant was our favorite lunch and dinner GM Manuel was very helpful on the menu choice awesome octopus fish. The weather was awesome 85 nice and sunny. Looking forward to 2017 vacation.
Comment from Hotel Management
Dec 8, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your time here with us and how we provided an excellent service in all areas, thanks for the nice compliments! We look forward to your next visit! Happy Holidays,
5 out of 5
by A verified traveler

A Unique Hotel in the Cancun Hotel Zone

Posted Dec 4, 2016
Pros: 1- Hotel staff are friendly and efficient 2- Even though a little old, the hotel buildings are very unique and comfortable 3- The suites are clean
Cons: 1- The pools were not as clean as the ocean 2- The hot tubs were not very warm 3- The WIFI could be improved 4- The food could be better at Veneto
We (two adults and two kids) stayed here for a week-long vacation in late November 2016. Overall it was a great experience. We liked its Mediterranean style building. Even though its lovely red tops are worn down quite a bit, it is still very unique and pleasantly comfortable. As guests of the all inclusive package for the GR Caribe, we are free to use not only the facilities on site, but also the facilities (restaurants, etc) at the Royal Solaris hotel next door. It is very easy to walk over and pretty soon we feel like the two hotels are actually one just for us. Upon arrival we were greeted by the hotel staff with a warm towel and cold drink, telling us almost everything we need to know (local transportation, attractions, WIFI, restaurants, room service, etc). During the stay the hotel staff were efficient helping us -- moving to a better room half way into the week, finding the braces that were accidentally discarded, dry cleaning our swim suits, printing boarding passes for our return flight, etc. Overall it was a nice and comfortable vacation for our family of four. We really enjoyed staying here.
Comment from Hotel Management
Dec 8, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you and your family enjoyed your stay and being able to use both Gr Caribe and Royal Solaris facilities but most of all enjoyed the service from our staff throughout the week. We appreciate your feedback regarding th e pool, hottubs, the food at veneto and the wifi service, we have sent them to our Management to take them into consideration and be able to improve our facilities and services. We hope to have the opportunity to serve you again in the near future! Happy Holidays,
4 out of 5
by A verified traveler from San Diego, US

Great all inclusive for families.

Posted Nov 30, 2016
Pros: Good for families. Service was great. Room service included and was very fast. Also brought other stuff like towels and coffee supplies quickly.
Cons: The room was a little small and no view, considered upgrading to a view room but was a little pricey so passed on it. Furnishings slightly dated.
My wife and I stayed there with our two sons, 9 and 11. 11 year old loved all the restaurants, esp the buffets, and the free wifi for his tablet. 9 year old loved the kids club and pool and we were able to drop him off each day there for some hours. Dinner restaurants are very good, since you can utilize the Royal Solaris adjoining resort good food options by the pool too like pizza and sushi. Nice theater and live shows every night. Bus stop right in front of hotel to go down the main strip, running every two minutes for like a dollar. Good since taxis are super expensive. There is a nice beach adjacent to the hotel too, although the water was a bit rough.
Comment from Hotel Management
Dec 1, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much fun you and your family had this vacations enjoying from the Kids Club, the shows, snacks, pizza and restaurants! We hope to have the opportunity to host your vacations again in the near future! Warm Regards,
2 out of 5
by A verified traveler from Worcester, United States of America

Disappointed

Posted Nov 27, 2016
The staff was nice and courteous. Unfortunately the food was very very disappointing. While they had a good variety, I felt the quality of the food was poor.
Comment from Hotel Management
Nov 29, 2016 by Hoteles Solaris de México, Hotel Management
Dear Ms. Jill Marie, Thanks for taking the time to share your comments regarding your recent stay. We regret not fully meeting your expectations but appreciate the feedback regarding our food, we will keep working to improve this area. Warm Regards,
5 out of 5
by A verified traveler

Great Hotel

Posted Nov 24, 2016
Hotel, staff and food surpassed all my expectations. This is absolutely one of the best I've ever been to. The nightly shows added greatly to my experience.
Comment from Hotel Management
Nov 25, 2016 by Hoteles Solaris de México, Hotel Management
We appreciate you taking the time to give us your comments regarding your recent stay. Its great to know we exceeded your expectations! We work hard to make everyones vacation something unforgettable! Hope to have you back soon! Warm Regards,
5 out of 5
by A verified traveler from Eugene, OR

Family fun!

Posted Nov 23, 2016
Pros: The staff - the entertainment team by the pool, the nightly shows, the kids club, the wait staff, the servers, etc. Everyone was great!
Cons: The building itself needed maintenance (which was happening every day). It was good to see they are taking care of the facilities.
Location: Along the hotel strip, easy to catch the bus to downtown/mall/etc. ($1 ride/person 1 way).
Our family (2 young children who are 4 & 8) had a great time at GR Caribe. The staff were very friendly & helpful. The entertainment team works hard. When you stay at GR Caribe, you can play at Royal Solaris. Royal Solaris has pool side activities all day long & a great show every night. The kids club were kind to my kids (who enjoyed stopping by). The buffets provided enough variety for both parents & kids. The gym had a good range of equipment (dumbbell, cardio machines, some weight machines). The drinks were better at GR Caribe (had better brands of alcohol). And it was nice to have the choice for a quiet day & hanging at GR Caribe (which has a small mini golf course & a tennis court too). We enjoyed having 2 hotels to explore.
Comment from Hotel Management
Nov 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments with us regarding your recent stay. Its a pleasure to read how everyone in your family had a great time! We are happy to read how much the kids enijoyed the Kids Club and all of its activities and also the grownups enjoying the shows every night! We hope to have the opportunity to serve you again in the future! Warm Regards,
3 out of 5
by A verified traveler from US

Nice close to the beach

Posted Nov 22, 2016
Not enough staffs for, service . Same food w everyday, should have more tropical fruits
Comment from Hotel Management
Nov 23, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We have shared your feedback with our staff and will keep working to be better. Warm Regards,
3 out of 5
by A verified traveler from US

Nice hotel close to the beach.

Posted Nov 22, 2016
Same food everyday. Rooms confusion Towels restriction while other hotels arent.
Comment from Hotel Management
Nov 23, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your comments we appreciate the feedback and will continue working with our Executive Cheff and his staff to improve our menus and dishes! Warm Regards
3 out of 5
by A verified traveler from US

Posted Nov 20, 2016
Food should be better. We had same food everday. But the facility is great
Comment from Hotel Management
Nov 23, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We have shared your comments with our Executive Cheff to keep working on improving our dishes. We appreciate the feedback! Warm Regards,
5 out of 5
by A verified traveler from US

Excellent beach and pool facilities

Posted Nov 18, 2016
The staff was friendly and curtieous and couldn't have been better! Beautiful beach access also
Comment from Hotel Management
Nov 23, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your comments regarding your recent stay. Its great to know you had an awesome time! It was our pleasure to host your vacations! We look forward on welcoming you again! Warm Regards,