A Unique Hotel in the Cancun Hotel Zone
Posted Dec 4, 2016
We (two adults and two kids) stayed here for a week-long vacation in late November 2016. Overall it was a great experience.
We liked its Mediterranean style building. Even though its lovely red tops are worn down quite a bit, it is still very unique and pleasantly comfortable.
As guests of the all inclusive package for the GR Caribe, we are free to use not only the facilities on site, but also the facilities (restaurants, etc) at the Royal Solaris hotel next door. It is very easy to walk over and pretty soon we feel like the two hotels are actually one just for us.
Upon arrival we were greeted by the hotel staff with a warm towel and cold drink, telling us almost everything we need to know (local transportation, attractions, WIFI, restaurants, room service, etc).
During the stay the hotel staff were efficient helping us -- moving to a better room half way into the week, finding the braces that were accidentally discarded, dry cleaning our swim suits, printing boarding passes for our return flight, etc.
Overall it was a nice and comfortable vacation for our family of four. We really enjoyed staying here.
Comment from Hotel Management
Dec 8, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay.
Its great to know how much you and your family enjoyed your stay and being able to use both Gr Caribe and Royal Solaris facilities but most of all enjoyed the service from our staff throughout the week.
We appreciate your feedback regarding th e pool, hottubs, the food at veneto and the wifi service, we have sent them to our Management to take them into consideration and be able to improve our facilities and services.
We hope to have the opportunity to serve you again in the near future!