Tried to Upgrade
Posted Apr 23, 2017
When we arrived, the gentleman at customer service wanted to "upgrade" us to GR Caribe down the street. Sold it as a great "ocean view room" with free wifi. Before we could think much about it, we said sure. When we got to the other hotel, it was nice enough, however our "view" of the ocean was obstructed and barely visible and the wifi only worked in the lobby. A couple days later we decided to walk down to see GR solaris to see what we were missing and our new hotel was hardly an upgrade. Although we did have access to all three resorts, it appears GR solaris was definitely the nicest. So if you book this resort, don't let them try to "upgrade" you. The food left much to be desired and the bars were limited, so as long as you're not trying to eat 5-star restaurants this was a fine enough place.
Comment from Hotel Management
Apr 25, 2017 by Social Media Manager, Hotel Management
We really appreciate your remarks regarding this situation as well as the opportunity of having been your host in Cancun.
By last, we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel.
Hoteles Solaris de México,