First impressions matter most!
Posted Feb 21, 2017
I reserved a double room and upon arrival after a very long day of travel they didn't have the room I reserved. Instead they put us in a king (which was fine) but the room itself, the view, the feel of the room was not what I would categorize a 4 star hotel to look and feel like. It felt dingy and just not "homey" so needless to say our first impression of the hotel was not great. The next day they gave us our double room which was a lot nicer, it felt cleaner, and more welcoming overall.... and the view was just spectacular!
The walls are paper thin at this resort, we could hear the people next door cough, and the kid cry. The food was okay, it would have been nice if the Deli changed its menu each day because that was the only place open 24/7 so if you missed a lunch/dinner that was your only option, and eating sandwiches every single day gets old (the place was kind of sketchy too, the meat and veggies set out and there were flies).
Dinner reservations had to be made for the next day which also got inconvenient becuase if something came up you were out of luck becuase they were not willing to accommodate you without a reservation and the reservation ticket which who thinks about that when they're on vacation!? Breakfast and lunch were the best at this resort, dinner needs work.
They offered fun evening shows, the Michael Jackson show was excellent, but they didn't serve dinner during it, so that was pretty confusing. The staff at the resort was nice and friendly.
Comment from Hotel Management
Feb 23, 2017 by Social Media Manager, Hotel Management
First of all, thanks for taking the time to write a very detailed review!
Also, we apologize for any inconvenience that you had during your stay with us as well as we appreciate your remarks so we can improve on certain details.
By last, thank you very much for your comments about the rooms and the quality of service we offer; our main priority is to make your holidays unforgettable, we hope that you enjoyed the time you spent with us.
Hoteles Solaris de México,