Ratings based on 6,374 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Good value, good for kids.

Posted Feb 26, 2017
Pros: Kids club. Smaller size. Service staff. Right on the beach. Near the airport. Rooms and the grounds were super clean.
Cons: The dinner is just not acceptable, why can't I get great Mex food for dinner? Rooms outdated. No WiFi. No beach bar.
Location: Location is great, 15 min from airport. Did not leave the resort. The beach is wonderful. Buses are readily available to take you to town.
All things considered, we had a very nice stay. The place is not perfect. This hotel is in my view, the opening price point of what I would consider to be a "nice resort". What the GR Solaris is best for is families with younger children where cost matters to some degree. If it was just me and my wife, we would have spent more for a nicer resort. If you are a family with young children, the benefits of the kids club, the smaller size of the resort and the playground add to the experience. The kids club had crafts, pool games and sea shell hunts. They never wanted to leave. The kids pools are an oasis away from the crazy main pool. Its shaded and is nicer than how the photographs look. The evening shows start at about 8:30 and all of us really enjoyed them. As for the food: Breakfast was by far the best meal of the day. Fresh cooked omelets and wide variety of yogurts, breakfast meats and various Mexican standards. Lunch was ok, don't bother sitting down at the buffet just go to the snack hut and better yet have the more than acceptable pizza. I'm from NYC and I thought it was fine, take that for what its worth. Dinner simply wasn't any good. If you can get a reservation at one of the restaurants, you're a better person than me. Total fail and when you walk by at anytime its basically empty. Bizarre. The drinks were fine. They have a kids drink menu which is cool. The service was exceptional throughout. Good people working there.
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, New York

Ok resort for the price

Posted Feb 24, 2017
Overall hotel was nice and clean. Pools and beach were well kept. Food was edible, but nothing to write home about. Wifi was horrible. No signal in room and only spotty throughout resort. Staff was pleasant and hard working. Resort was close to airport, but needed to take the bus or cab to get to anything. Nothing within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waco, TX

loved everything about the resort

Posted Feb 23, 2017
Pros: It was clean and everyone was super sweet. Will definitly be going back
It was my 44th bday they gave me an excellent room with a great view and a hot tun on the balcony. Best birthday ever!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Oh

Nice hotel, great pools and beach

Posted Feb 23, 2017
Pros: We like everything - the food is good, the hotel is clean and feels like home every time we go there.
Location: The location is great - right in the middle of the hotel zone and has a bus stop right out front so it is very easy to go anywhere you want.
Our experience was just wonderful. No complaints, everything was great. The staff was very friendly and made our stay especially the entertainment staff - there is always something going on and they get everyone involved.
Comment from Hotel Management
Feb 23, 2017 by Social Media Manager, Hotel Management
Dear Laraine: We are happy your overall experience was good and have felt an exceptional service from all the staff. By last, thank you very much for your review and we hope to see you soon in your home away from home. Kind regards! Hoteles Solaris de México, ^P
4 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia

Beautiful view!

Posted Feb 22, 2017
Pros: Loved the Marco Polo Resturaunt. Loved the beach and pool. Loved the view. Loved the staff
Cons: The food in the buffett could get a little better.
Location: Across the street and down the road about a mile there is Mayan Ruins (only $2.50 a person). Plenty of malls and markets for shopping a bus ride away.
GR Solaris Cancun & Spa is a great deal. So many things we loved about it. The Marco Polo resturant is a 4 star resturant but you must make reservations by 4pm the day before (reservations fill up quick and you can not make advance reservations only the day before). We also loved the beach and the pool. How can you not love a pool that has a swim up bar! The Michael Jacson Show and the Magic Show were amazing but the other shows were only OK. The hotel and resturaunt staff were GREAT! The staff really worked hard to make my vacation a lot of fun so I also recremmend you bring alot of $1 bills to tip the staff. Another tip is to take the bus to get around (only a $1 per person). I used google maps gps to help me get around and it worked great. Have fun! I love Cancun!!!
Comment from Hotel Management
Feb 23, 2017 by Social Media Manager, Hotel Management
Dear Rob: We appreciate your positive comments about our daily service given by our valuable staff, and the fact that you thoroughly enjoyed our shows, especially MJ and magic. On the other hand, we are happy to read your feedback on Expedia as well for the opportunity of having been your host in Cancun. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable GR Solaris experiences. Warm regards! Hoteles Solaris de México, ^P
3 out of 5
by A verified traveler from Houston Texas

Cancun trip

Posted Feb 21, 2017
It is just an older Hotel and the rooms are just ok but I will not pay top dollar for it at most it's a 3 star hotel period I will not stay there anymore
Comment from Hotel Management
Feb 23, 2017 by Social Media Manager, Hotel Management
Dear Koko: We regret any inconveniences you may had during your stay with us, However we appreciate your review and please accept our humble apologies. Sincerely yours. Hoteles Solaris de México, ^P
4 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Great experience. Lovely staff .

Posted Feb 21, 2017
I had the time of my life while staying at GR Solaris Beach, Pool, Poolside bar, Open bar, Room service .. loved it all.
Comment from Hotel Management
Feb 23, 2017 by Social Media Manager, Hotel Management
Dear Elvin: We appreciate your acknowledgments on Expedia, thank you very much and we look forward to pamper you soon. Best regards! Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A verified traveler from Long

Great stay!!!!

Posted Feb 21, 2017
Great stay! The rooms need some updating and the hot tub didn't work but I would definitely come back!!!
Comment from Hotel Management
Feb 23, 2017 by Social Media Manager, Hotel Management
Dear Ashley: Thank you for your remarks, we will inform to the departments involved about the issues you had, please accept our apologies and we hope to see you soon for enhance your experience. Best regards! Hoteles Solaris de México, ^P
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

First impressions matter most!

Posted Feb 21, 2017
Pros: Easy beach access, plenty to eat and drink at all times, friendly staff (although one of the bartenders had a bit of an attitude at times)
Cons: Dinner reservations, too complicated and too strict, we're on vacation, I shouldn't have to think to bring down a ticket with me, etc.
Location: Great location, close to airport and nicely situated on the hotel strip, also very close to town, and the bus is nice and quick to get you places.
I reserved a double room and upon arrival after a very long day of travel they didn't have the room I reserved. Instead they put us in a king (which was fine) but the room itself, the view, the feel of the room was not what I would categorize a 4 star hotel to look and feel like. It felt dingy and just not "homey" so needless to say our first impression of the hotel was not great. The next day they gave us our double room which was a lot nicer, it felt cleaner, and more welcoming overall.... and the view was just spectacular! The walls are paper thin at this resort, we could hear the people next door cough, and the kid cry. The food was okay, it would have been nice if the Deli changed its menu each day because that was the only place open 24/7 so if you missed a lunch/dinner that was your only option, and eating sandwiches every single day gets old (the place was kind of sketchy too, the meat and veggies set out and there were flies). Dinner reservations had to be made for the next day which also got inconvenient becuase if something came up you were out of luck becuase they were not willing to accommodate you without a reservation and the reservation ticket which who thinks about that when they're on vacation!? Breakfast and lunch were the best at this resort, dinner needs work. They offered fun evening shows, the Michael Jackson show was excellent, but they didn't serve dinner during it, so that was pretty confusing. The staff at the resort was nice and friendly.
Comment from Hotel Management
Feb 23, 2017 by Social Media Manager, Hotel Management
Dear Elena: First of all, thanks for taking the time to write a very detailed review! Also, we apologize for any inconvenience that you had during your stay with us as well as we appreciate your remarks so we can improve on certain details. By last, thank you very much for your comments about the rooms and the quality of service we offer; our main priority is to make your holidays unforgettable, we hope that you enjoyed the time you spent with us. Best regards! Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A verified traveler from minerva ohio

Great resort great staff

Posted Feb 21, 2017
This is our fourth stay at the G R Solaris. The facility and the staff are amazing. The entertainment staff especially are incredible. They keep everyone involved and having a good time. Absolutely incredible vacation.